First destructive guest

Air guest. First timer. small dog and large dog. Upon departure found the pee stain at about human shoulder level in the bed. Emailed guest, who emailed back apologetically exclaiming 'I guess we shouldn't have let the dogs on the bed. I didn't know it was that bad. Sorry for ruining your day.'
I replied via email the damage had been limited and rather than having to replace the mattress, only the waterproof shield will have to be replaced, 'How would you like to cover that?'
Let's see if there is an answer.

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money.

If it's via Air, do the request via Air, they are supposed to handle that kind of thing.

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you

BananaE29 said:

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you
.

Click to expand...

Yes. Then she would have to phone, I take info, run card not present, lose %. Even more time. I asked for the check to be sent. The amount I'm asking is not much. Not worth a small claims court fee. Frankly I didn't want to talk to her for fear of the snark emerging.

BananaE29 said:

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you
.

Click to expand...

Check arrived. Review left. Said guest had taken responsibility and covered the cost of the damage. I am happier.

Anon Inn said:

BananaE29 said:

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you
.

Click to expand...

Check arrived. Review left. Said guest had taken responsibility and covered the cost of the damage. I am happier.
.

Click to expand...

That's great news! It's good to know that some people are true to their word.

BananaE29 said:

Anon Inn said:

BananaE29 said:

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you
.

Click to expand...

Check arrived. Review left. Said guest had taken responsibility and covered the cost of the damage. I am happier.
.

Click to expand...

That's great news! It's good to know that some people are true to their word.
.

Click to expand...

BananaE29 said:

That's great news! It's good to know that some people are true to their word.

Click to expand...

Agreed.

Anon Inn said:

BananaE29 said:

Anon Inn said:

MtnKeeper said:

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some should never have children. Good luck, I hope you get your money..

Click to expand...

Up to now, all the dog folks have been great. I've never taken a deposit or charged a pet fee.
After a bit more messaging back and forth guest says a check will be mailed. I'm guessing from the tone of the communication that it will.
Then I will leave the guest review. I've made no mention of the reviews in any communication.
Relieved and calmed down. I still have to go to the nearby city to clean the rental there.
No guests tonight. We were going to do a day trip ourselves but DH is under the weather.

.

Click to expand...

I would be on pins and needles until that check arrives, and then clears. Did they not offer to just let you charge the card? Seems that would have been simpler for all involved. Sorry this happened to you
.

Click to expand...

Check arrived. Review left. Said guest had taken responsibility and covered the cost of the damage. I am happier.
.

Click to expand...

Glad to hear that all is well!