nataliebee
Well-known member
- Joined
- Aug 16, 2016
- Messages
- 84
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First off, I am so fascinated by this forum! I only dreamt there was a world of fellow "innmates" who knew the struggle... and I daydream often of a moment to myself where I can spend a little time getting some inspiration! Unfortunately I present to you my most hair-ripplingly mad self.
We have had several complaints over the years; prior to our residency here... minor things, beds too soft/firm, A/Cs too noisy, the usual. We have learned to pat heads and commiserate. We have made to-do lists for the Winter months. Rome wasn't built in a day, etc. We give it our best.
We had a couple from France in last week (we are English-speakers but get by on charm! Oh, and our bilingual housekeeping/serving staff.) I saw them come in, frown, continue to frown, push past my hubby and baby, push past my "hello and welcome!", push past hubby carrying five suitcases to the third floor, storm around the Inn for the duration of their stay.
Upon their check-out, I saw a handwritten, bullet-point list of their complaints. In French. I was so upset we shredded the note. It ruined our rare family day out. We had many nice reviews from that day, and the day before that, so why should I care?
They didn't give us a chance. Like they were the first and only guests presented with a language barrier! Did they ask us to replace, fix, turn down, turn up anything? Nope! Just a nasty note and another note (in English!!) in the tip jar, along the lines of "maybe if you were nicer, you would get a tip."
I private-messaged them as they had booked online. I summed up (nicely) what I said above. Even ran it through Google Translate so they wouldn't have to strain their wrists by doing so. Today, paragraphs from them! Hubby said I wasn't allowed to read it as it would trigger me. Haha. He had me cool off then proof-read his response. I would say in the 18-ish hours they were here, they had a dozen complaints, ranging from "you didn't smile, you had a baby in your arms (but that didn't annoy me), we only had two pieces of toast, we didn't have fresh fruit, the A/C was too loud, not a good value." Each complaint is valid in their eyes. Each complaint could have been taken care of at the time. I told myself to hold off messaging them until I slept on it.
We as Innkeepers are proud mamas of our home and business, whether we own or simply manage.
I will follow up if we receive our first 0/10 online review.
VENT OVER. whew.
We have had several complaints over the years; prior to our residency here... minor things, beds too soft/firm, A/Cs too noisy, the usual. We have learned to pat heads and commiserate. We have made to-do lists for the Winter months. Rome wasn't built in a day, etc. We give it our best.
We had a couple from France in last week (we are English-speakers but get by on charm! Oh, and our bilingual housekeeping/serving staff.) I saw them come in, frown, continue to frown, push past my hubby and baby, push past my "hello and welcome!", push past hubby carrying five suitcases to the third floor, storm around the Inn for the duration of their stay.
Upon their check-out, I saw a handwritten, bullet-point list of their complaints. In French. I was so upset we shredded the note. It ruined our rare family day out. We had many nice reviews from that day, and the day before that, so why should I care?
They didn't give us a chance. Like they were the first and only guests presented with a language barrier! Did they ask us to replace, fix, turn down, turn up anything? Nope! Just a nasty note and another note (in English!!) in the tip jar, along the lines of "maybe if you were nicer, you would get a tip."
I private-messaged them as they had booked online. I summed up (nicely) what I said above. Even ran it through Google Translate so they wouldn't have to strain their wrists by doing so. Today, paragraphs from them! Hubby said I wasn't allowed to read it as it would trigger me. Haha. He had me cool off then proof-read his response. I would say in the 18-ish hours they were here, they had a dozen complaints, ranging from "you didn't smile, you had a baby in your arms (but that didn't annoy me), we only had two pieces of toast, we didn't have fresh fruit, the A/C was too loud, not a good value." Each complaint is valid in their eyes. Each complaint could have been taken care of at the time. I told myself to hold off messaging them until I slept on it.
We as Innkeepers are proud mamas of our home and business, whether we own or simply manage.
I will follow up if we receive our first 0/10 online review.
VENT OVER. whew.