3rd time's the charm?

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Morticia

Morticia

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Joined
May 22, 2008
Messages
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We'll never know. Guest booked for July, cancelled and moved to today. Called today and cancelled for good. You would think someone would know before check in that they had to work today.
 
Huh? Maybe they will try again…. If you first don't succeed, try, try again!
 
I don't think you'll get a third time if he got charged. What a numbskull!
 
well ... I don't know the facts of this situation obviously. But I've got family members that get called into work last minute all the time. The obvious: obstetrician, nurse, doctor, prenatal sonographer --- someone is sick or whatever and they get called to cover. This is not an option. But also the not so obvious: the IT guy and the pizza delivery guy. The delivery guy and the prenatal sonographer are most abused. If they refuse to cover, they are out of a job.
Not saying it's right or fair to anyone. Not saying you don't have the right to charge for the cancellation. But there are lots of situations where it's absolutely the truth.
 
seashanty said:
well ... I don't know the facts of this situation obviously. But I've got family members that get called into work last minute all the time. The obvious: obstetrician, nurse, doctor, prenatal sonographer --- someone is sick or whatever and they get called to cover. This is not an option. But also the not so obvious: the IT guy and the pizza delivery guy. The delivery guy and the prenatal sonographer are most abused. If they refuse to cover, they are out of a job.
Not saying it's right or fair to anyone. Not saying you don't have the right to charge for the cancellation. But there are lots of situations where it's absolutely the truth..
Click to expand...
I don't know the facts either. All I got was that the guest had to work. Thing is, they were coming from so far away that it wasn't just one night here. My guess is it was a whole vacation.
 
who knows ... hoping it wasn't just blowing you off.
sad_smile.gif
 
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!
 
Morticia said:
seashanty said:
well ... I don't know the facts of this situation obviously. But I've got family members that get called into work last minute all the time. The obvious: obstetrician, nurse, doctor, prenatal sonographer --- someone is sick or whatever and they get called to cover. This is not an option. But also the not so obvious: the IT guy and the pizza delivery guy. The delivery guy and the prenatal sonographer are most abused. If they refuse to cover, they are out of a job.
Not saying it's right or fair to anyone. Not saying you don't have the right to charge for the cancellation. But there are lots of situations where it's absolutely the truth..
Click to expand...
I don't know the facts either. All I got was that the guest had to work. Thing is, they were coming from so far away that it wasn't just one night here. My guess is it was a whole vacation.
.
Click to expand...
Sigh
in previous work this has happened to me. In some specialized jobs there is just no other way to cover. I lost vacation time, fortunately had not booked a far away trip.
sad_smile.gif

 
Morticia said:
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!.
Click to expand...
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
 
Generic said:
Morticia said:
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!.
Click to expand...
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
.
Click to expand...
Generic said:
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
Click to expand...
Our owner just turned 93 yesterday. (Nope, she's not available to take your call today.)
 
Another one of those beating head against the wall moments.
Glad you charged them, they have taken up to much of your extremely limited inventory.
 
Morticia said:
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!.
Click to expand...
BTW, the guy had a tie. I obviously didn't proof my original: Guy with the gets out. Guy with TIE gets out.
 
Duff2014 said:
Generic said:
Morticia said:
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!.
Click to expand...
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
.
Click to expand...
Generic said:
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
Click to expand...
Our owner just turned 93 yesterday. (Nope, she's not available to take your call today.)
.
Click to expand...
Id have been "she is celebrating her 93rd birthday with family today" - guarantee they wouldn't have a comeback!
 
Just booked another night. I seriously don't want to keep taking this person's money for not showing up.
 
Generic said:
Morticia said:
And, just for fun - the doorbell rings at 10 with one of today's check ins, just so excited to be here!!!
2 minutes later, another car pulls in. Guy with the gets out. Ok, Gomez can get this one - salesman of some sort. Because all innkeepers are free to talk at 10 am!.
Click to expand...
I just tell that I'm an employee and that the manager isn't in and I'm not allowed to give out his phone number or email. Unless you want me to get fired. Do you want me to get fired?
.
Click to expand...
Hubby (the Manager) always gets me to pretend he's the part-time employee so he can be blamed for things without it looking bad, haha!
 
Morticia said:
Just booked another night. I seriously don't want to keep taking this person's money for not showing up..
Click to expand...
Morticia said:
Just booked another night. I seriously don't want to keep taking this person's money for not showing up.
Click to expand...
How odd! Did they ask to use the charge from the last cancellation as a credit for this stay?
 
BananaE29 said:
Morticia said:
Just booked another night. I seriously don't want to keep taking this person's money for not showing up..
Click to expand...
Morticia said:
Just booked another night. I seriously don't want to keep taking this person's money for not showing up.
Click to expand...
How odd! Did they ask to use the charge from the last cancellation as a credit for this stay?
.
Click to expand...
BananaE29 said:
Morticia said:
Just booked another night. I seriously don't want to keep taking this person's money for not showing up.
Click to expand...
How odd! Did they ask to use the charge from the last cancellation as a credit for this stay?
Click to expand...
No contact at all, the rez just popped up.
 
Well, with a completely different reason why they cancelled 3 different dates they sweet talked Gomez into not charging them the full price for tonight. Just shoot me now. So, essentially, they jerked us around for three stays and paid for one.
I'm moving on to a new policy - changing dates is cancelling and will incur a $25 fee. Every. Single. Time.
 

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