Generic
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- Feb 24, 2011
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So, this morning the door rings while I'm making breakfast, guest supposed to arrive tonight at the door telling me that he cancelled. I told him that normally on the day of arrival a cancellation is a forfeit of all nights. He said he was invited to stay with friends and he'll be back.
After breakfast I check and the cancellation went through... and so I processed the charge.
About 20 minutes later... the room rebooked, both nights.
So, I've done it as per policy, but what the heck do I do if he comes back thinking that he paid for the two nights he cancelled and wants the room? 20 years in this business and this is the first time it's happened!
After breakfast I check and the cancellation went through... and so I processed the charge.
About 20 minutes later... the room rebooked, both nights.
So, I've done it as per policy, but what the heck do I do if he comes back thinking that he paid for the two nights he cancelled and wants the room? 20 years in this business and this is the first time it's happened!