Roxanne Trees
Well-known member
- Joined
- Aug 14, 2016
- Messages
- 122
- Reaction score
- 45
For twelve years I have dreaded the inevitable, a double booking.
Last evening, as I was in the middle of canning a huge load of green tomato marmalade (it is going to snow tonight so I picked all the remaining tomatoes in my garden), I get a call from the guard gate that there is a Mr & Mrs. A for me but that the gate had no record of me calling in their name. Having just called in the next two days names in just a couple hours before I knew that name was not on the list. Panic starts to creep in. I tell the gate to send them up. In the meantime I am frantically flipping through my reservations. Nope. No record of Mr. & Mrs. A anywhere. Not in my book, not in my emails, nothing. Oh crap!
I get on B&B.com reservations and sure enough, there they are, due to check in and paid in full. The booking date was August 16!
I quickly scroll through my past emails from around that date. Nothing from B & B.com
My air was starting to turn blue as I am booked full this weekend and there are no other B&B's nearby. It is peak leaf weekend up here in the mountains and nobody has anything.
"Ding Dong!" Mr. & Mrs. A have made it up the mountain without my special printed directions. They have just flown in from Florida to celebrate their wedding anniversary.
I put on my calm demeanor and explain the situation. They have a confirmation number, of course, so I have them sit down and call B & B.com. I sit on hold for an eternity squirming at the thought of the whole situation. What do I do? Give them MY bedroom? EEP!
Finally they answer and confess that yes, they booked the room but neglected to send me notification! "So sorry. We will refund their money." Really? And what are Mr. & Mrs. A supposed to do, sleep under the stars?
I told B&B.com they need to find these people another two night stay. The guy puts me on hold for another eternity and comes back and tells me that the Motel 6 and the Best Western in the next state have vacancy! Argh!
Meanwhile, another couple shows up and checks in.
I told him that was not acceptable. "Sorry, that is all we can find, but we will refund their money." You betcha!
After 30 minutes of searching they find a hotel an hour away that was twice my room rates. They were very gracious and understood it was not my fault or negligence. I still felt sick about it all.
I think B & B.com should pay the difference between my room rate and the one they ended up with.
After they left I called a supervisor and although she claimed that this "never happens", I have my doubts. They refunded Mr. & Mrs. A's money but what about their inconvenience and my time and aggravation? I did have one room open last night but nothing for the second night, so this really cost me a one night booking too.
Has this kind of thing happened to anyone else and what did you do?
I am not finished with B&B.com. We are going to have a pow wow early next week.
P.S. Mr. & Mrs. A did take a little hike on the Appalachian Trail while they were still inside the resort, so their trip up here was not a total waste.
Last evening, as I was in the middle of canning a huge load of green tomato marmalade (it is going to snow tonight so I picked all the remaining tomatoes in my garden), I get a call from the guard gate that there is a Mr & Mrs. A for me but that the gate had no record of me calling in their name. Having just called in the next two days names in just a couple hours before I knew that name was not on the list. Panic starts to creep in. I tell the gate to send them up. In the meantime I am frantically flipping through my reservations. Nope. No record of Mr. & Mrs. A anywhere. Not in my book, not in my emails, nothing. Oh crap!
I get on B&B.com reservations and sure enough, there they are, due to check in and paid in full. The booking date was August 16!
I quickly scroll through my past emails from around that date. Nothing from B & B.com
My air was starting to turn blue as I am booked full this weekend and there are no other B&B's nearby. It is peak leaf weekend up here in the mountains and nobody has anything.
"Ding Dong!" Mr. & Mrs. A have made it up the mountain without my special printed directions. They have just flown in from Florida to celebrate their wedding anniversary.
I put on my calm demeanor and explain the situation. They have a confirmation number, of course, so I have them sit down and call B & B.com. I sit on hold for an eternity squirming at the thought of the whole situation. What do I do? Give them MY bedroom? EEP!
Finally they answer and confess that yes, they booked the room but neglected to send me notification! "So sorry. We will refund their money." Really? And what are Mr. & Mrs. A supposed to do, sleep under the stars?
I told B&B.com they need to find these people another two night stay. The guy puts me on hold for another eternity and comes back and tells me that the Motel 6 and the Best Western in the next state have vacancy! Argh!
Meanwhile, another couple shows up and checks in.
I told him that was not acceptable. "Sorry, that is all we can find, but we will refund their money." You betcha!
After 30 minutes of searching they find a hotel an hour away that was twice my room rates. They were very gracious and understood it was not my fault or negligence. I still felt sick about it all.
I think B & B.com should pay the difference between my room rate and the one they ended up with.
After they left I called a supervisor and although she claimed that this "never happens", I have my doubts. They refunded Mr. & Mrs. A's money but what about their inconvenience and my time and aggravation? I did have one room open last night but nothing for the second night, so this really cost me a one night booking too.
Has this kind of thing happened to anyone else and what did you do?
I am not finished with B&B.com. We are going to have a pow wow early next week.
P.S. Mr. & Mrs. A did take a little hike on the Appalachian Trail while they were still inside the resort, so their trip up here was not a total waste.
