We gave it the old college try, but after wasting 30 minutes of our time, the salesman never bothered to call back, and has actually ignored our voice messages.
We used the 'teaser rate' he quoted to get our processor to lower our per transaction rate. Should save about $1000/year. Not as good the elavon rate would have been but they obviously didn't want our business.
Who turns down $10k+ in business? We must be small potatoes.
And, I'm going to also get square. I'm getting an actual smartphone. Should arrive tomorrow. Will wonders never cease!.
Did you call Costcompany Julie? She's the best customer service rep that I've ever encountered any where. She would also tell you if they are going to do their annual promo again at the beginning of the year with the Free terminal.
Last year, I didn't download my CC statements in time and they all poofed online.... Julie personally downloaded and hard copied them for me, and sent them in the mail.
She will also set you up with two different accounts, one for Keyed, one for Swiped. This could be why you need to use their machines as they are already set up to use multiple accounts.
.
Gomez was in charge of this. He already had a contact and did not want to go behind the contact's back to talk with someone else. He's already signed a contract with our old company.
Maybe next year.
I'm hoping the combo of lower rates and using square will give us the same overall lower rate as elavon.
.
Square's processing fees are 2.75% for magstripe card transactions, chip card transactions, contactless (NFC) payments, and paid Square Invoices. The fee for manually entered transactions is 3.5% + 15¢.
How can these Square rates possibly beat 2.2% and 2.6% ? We've already saved $2775 in 8 months, well worth stepping on some distant contact's toes if they can't deliver what's best for you.
We used Elavon for 10 years before switching to the Cosco Elavon version, no qualms. Actually PO'd after realizing how much money we'd been overpaying them all these years for their pure mark-up profit.
.
