Online Reservation System Comparisons

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happykeeper's picture
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12/11/2008

Well- the last thing I want to do is change reservation systems, but if we decide to work with one or two OTA's, we have to look at the options.

I did one of those call up walk through on a reservation system called Book It Now so I could compare it to what we use currently RES Key.

Their setup is you get the booking system, you get some similar features, and you can pay for a real time direct link with Booking Exp. and TA

So it's 45 a month plus 12.50 a month for each OTA. IF you do two of them, it's $70

We currently pay $25 with TripConnect.

If we stay with RK we have to get my allocator to use the OTA's. Is it real time? 

Do we also need authorize .net or can it be manual with our CC terminal? 

What does it all add to to have RK and the extra stuff?

FYI The system they use did not appeal to me as much as RK. IT was less flexible and customizable. 

 

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Arks's picture
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05/22/2010

Yes I've had a hard time finding definite pricing info on their website. Best I can find is this:

FLAT RATE FEES

InnPayment offers a simple, cost-effective flat-rate for payment processing allowing Inn and B&B managers avoid hidden fees.

We reject the arbitrary “bait and switch” tiered credit card model pricing popular with our competition in favor of a true flat rate for merchant processing. Our flat rate also allows us to offer our partners simple easy-to-read processing statements.

When a website won't give me actual numbers, I get suspicious that they want to have a salesperson to talk me into something I don't really want. May not be the case, but when people aren't open about things, and make you talk to a professional salesperson on the phone, that's what I always think. I have never in my life bought a product that said, "call for pricing" on it. No way! I'm putty in the hands of a good salesperson, so must protect myself.

Indeed, I sent them an email asking about how to set up an account. Got a call back within 10 minutes wanting to talk to me. Since it went to voicemail, I got an email from him, telling me he wants to talk with me. No way to set it up, or get actual numbers, without personal contact, apparently.

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Generic's picture
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02/24/2011

I found it elsewhere. 2.5% flat. )

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10/26/2015

We also use Reskey and My Allocator but use  InnPayment to process ours cards, its 2.5% and no monthly charges unlike Authorize.Net. I'm not sure if Authorize.Net really has any advantages worth another $50 a month.

 

 

happykeeper's picture
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12/11/2008

InnPayment sounds interesting. Would this replace our Costco CC processing?

Arks's picture
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05/22/2010

johnd wrote:

I'm not sure if Authorize.Net really has any advantages worth another $50 a month.

Me neither. I need to look into it. I think when I started taking real-time payments through ResKey, PayPal and Authorize where the only choices ResKey accepted. That Authorize payment annoys me every month!

With InnPayment, is it easy to make additional charges (add ons after the reservation is made) and process refunds from within ResKey?

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10/26/2015

Yes, with InnPayment you can process charges and refunds from within the ResKey interface.

So far we've been quite pleased with them and the fact that there is no monthly fee is great.

EmptyNest's picture
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05/22/2008

so what does innpayment charge per transaction

EmptyNest's picture
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so what does innpayment charge per transaction

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10/26/2015

They are charging us 2.5% on Visa, MC, Discover with no per transaction charge and then .30 per Amex charge. Amex of course then charges their fee separately. 

Generic's picture
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02/24/2011

Want to get into my boat? Most of these are US based, they think the rest of the world is the blue ocean. 

I don't use it, but I thought that Authorize.net was $25 a month, 10c per transaction and 10c per batch.

Arks's picture
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Generic wrote:

Want to get into my boat? Most of these are US based, they think the rest of the world is the blue ocean. 

I don't use it, but I thought that Authorize.net was $25 a month, 10c per transaction and 10c per batch.

I pay Authorize an additional $20/month to use their CIM (customer information manager) that lets them store the CC info, so you can go back months later and charge the same card again, for instance for another reservation, without having to contact the guest for their CC info again. But I see on the Authorize website that CIM is now, it looks like, a free service! So why are they still charging me $20/month? Grrr.

I looked on the ResKey support board and John at ResKey is high on InnPayment, but he says it's complicated to switch to them from Authorize, because all your existing reservations are tied to the storage at Authorize, and you lose the ability to charge internal reservations to Authorize if you switch to a different one. Sigh.

Generic's picture
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02/24/2011

Well, other than Paypal and Authorize.net there isn't a system that I can use. I've asked about the Paypal Gateway (Payments Pro) and Converge but nope. And that also means that I can't accept the local debit cards online, because no one can handle them.

Arks's picture
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05/22/2010

ResKey costs me $25/month for the "up to 10 units" plan.

Cloudbeds (myAllocator) costs me $25/month to pass my ResKey calendar on to Booking

Authorize costs me $49 to $55/month. I guess the amount changes based on  the difference in sales volume month-to-month.

happykeeper's picture
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12/11/2008

So according to the tutorial I went through, the cost for four to six rooms would be $45 plus 12.50 a month paid annually for each real time connection with booking TA and Expedia

So that's $57.50 for one $70 for two and 82.50 for all three monthly. What I am not sure about is you would also need to add authorize.net or similar. We don't since we have a credit card terminal through Costco, so I forgot to ask about that.  

 

EmptyNest's picture
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05/22/2008

If you use the allocator I am not sure if you have to change cc method or not. It would be best just to ask John. Looks like you would be about $30 a month more. 

http://reservationkey.com/help-v2/videos/youtubeviewer.asp?v=MQBe8Whp_HY

happykeeper's picture
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12/11/2008

I was trying to figure out how much folks pay for ResKey, combined with MY Allocator and possibly authorize.net. Oh well, didn't much care for the product outside of the ease of use with booking and expedia

Generic's picture
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02/24/2011

MyAllocator is almost real-time, sometimes it's a minute behind. I do things manually, so I don't know about authorize.net

You do have to do imports for pricing and minimum stays, at least I did.

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