If I am here happy to check people in early but don't want my housekeeping staff pulled away from their work - we have 27 rooms to do so I don't want them disturbing. Its making people understand that using the toilet, leaving their bags or parking their car counts as checking in - its the same amount of disruption to the staff they might as well check you in..
Someone suggested we change the verbiage from 'check in' to 'arrival time'.
Guests who show up early to drop of f luggage are not checking in, in their minds they are only dropping off luggage, using the rest room, then leaving again.
Arrival time suggests the actual 'showing up at the door'.
You must be going crazy with all the new rooms!
We have not been able to come up with anything that gets guests to follow our guidelines for check in times. They show up whenever. Including one who knew at 3pm she would not be even getting off the plane until after 9 and only called from the baggage claim to 'mention' she needed to know how late could she check in. Honey, I'm in bed.
.