X Marks The Spot

Customer calls X, wants to cancel 1 of a 3 day minimum. No. Oh? Yes, it's a none or all choice. BTW, warn customer it will rebook quickly. Customer cancelled, just over 2 hours until it was rebooked.
Customer calls X wants to cancel a non-refundable rate. No. What do you mean no? I mean that's the point of non-refundable, it's non-refundable.... oh? Can I modify the reservation? No, it's non-refundable. If X wants to pay for it, you can refund him what you are willing to pay. What? X is welcome to pay me the full amount and refund the customer from your side.... no? I guess we have a better understanding of what non-refundable is.

Good for you, standing by the policies. And if you enjoy it as you do it, so much the better! :cheers:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds.

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

The online guys can pay for the cancellation then. You get to have a policy you like. Or close to. You may capture the card but there has been a discussion elsewhere that guests are providing the wrong CVV or the wrong date or using a card they know the property doesn't accept just to avoid any fees.
Make them work for you. Says me who doesn't get very many bookings from OTA guests.

Tell X who works for who.

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

It does not matter what the on line guys say - it is YOUR business and YOUR T & Cs that matter. Follow YOUR terms.

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

We have friends who get most of their bookings through b.c, they have a deposit and 3 day cancellation policy and they're always busy. And they've said the amount of deposits/cancellations they get goes a long way to cover their booking commissions.

Highlands John said:

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

We have friends who get most of their bookings through b.c, they have a deposit and 3 day cancellation policy and they're always busy. And they've said the amount of deposits/cancellations they get goes a long way to cover their booking commissions.
.

Click to expand...

The problem with completely prepaid is... some don't bother to cancel, they just don't show up. I would rather give back a little bit, if only to know I can resell and make a few extra pennies

Generic said:

Highlands John said:

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

We have friends who get most of their bookings through b.c, they have a deposit and 3 day cancellation policy and they're always busy. And they've said the amount of deposits/cancellations they get goes a long way to cover their booking commissions.
.

Click to expand...

The problem with completely prepaid is... some don't bother to cancel, they just don't show up. I would rather give back a little bit, if only to know I can resell and make a few extra pennies
.

Click to expand...

ah but what they actually do is don't tell you and cancel their card and you get nothing - this is becoming more and more common - its why we are taking 1st night then its clear if they have the money or not and or are serious about coming or not.

Jcam said:

Generic said:

Highlands John said:

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

We have friends who get most of their bookings through b.c, they have a deposit and 3 day cancellation policy and they're always busy. And they've said the amount of deposits/cancellations they get goes a long way to cover their booking commissions.
.

Click to expand...

The problem with completely prepaid is... some don't bother to cancel, they just don't show up. I would rather give back a little bit, if only to know I can resell and make a few extra pennies
.

Click to expand...

ah but what they actually do is don't tell you and cancel their card and you get nothing - this is becoming more and more common - its why we are taking 1st night then its clear if they have the money or not and or are serious about coming or not.
.

Click to expand...

50% Deposit or 1 Night's Stay, whatever is greater upon reservation. Not once in 12 years, 12,000 guests have we ever had an issue.

Jcam said:

Generic said:

Highlands John said:

TheBeachHouse said:

Momma Smurf said:

Highlands John said:

A whole host of events led to us bringing in proper, enforceable T&Cs last year and one of those is a 5 days cancellation policy because I'm fed up with people wanting to change/cancel bookings on a whim. And I'm standing firm on this.
Twice recently I've had people phone to cancel, one was for 2 rooms for 3 nights, and when I tell them that's fine but if I can't re-let the room you'll be charged they quickly change their minds..

Click to expand...

We also have a 5 Day, you are responsible for the entire stay if we cannot re-rent policy. Otherwise, responsible for 50% deposit within 14 days.
.

Click to expand...

We actually stopped taking deposits. We capture the card and can run it anytime, but with the on line guys promising free cancellations, we just don't bother anymore.
.

Click to expand...

We have friends who get most of their bookings through b.c, they have a deposit and 3 day cancellation policy and they're always busy. And they've said the amount of deposits/cancellations they get goes a long way to cover their booking commissions.
.

Click to expand...

The problem with completely prepaid is... some don't bother to cancel, they just don't show up. I would rather give back a little bit, if only to know I can resell and make a few extra pennies
.

Click to expand...

ah but what they actually do is don't tell you and cancel their card and you get nothing - this is becoming more and more common - its why we are taking 1st night then its clear if they have the money or not and or are serious about coming or not.
.

Click to expand...

All my OTA reservations are now either a deposit or fully prepaid. Too many bad cards.

Great !!! Some just have to learn the hard way what words mean. I think some times we are to soft on people so they will walk over us and not give a darn. But when it comes to losing money,then they will try to get out of it. I expend that . But I am not the one to lose my income, because you don't care.
Good for you! for sticking to your way . Stay strong.