Speaking of cancellations

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TheBeachHouse

TheBeachHouse

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Jun 24, 2013
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Had a guy at work want to stay at our place. Great. Gave him a 10% discount.
Stay is for tomorrow night. On Tuesday, he cancelled.
Whenever we go out of our way for a 'friend,' we get bitten.
Neighbor reserved a room for his father. I called to see when he would be checking in, "Oh, we decided he could stay with us."
Work friend planned to do a road run in our town, gave him a discount. Cancelled the day before.
Friend of a family member coming for a wedding. Gave her a discount. Decided the day before that she couldn't make it.
EVERY. SINGLE. TIME.
 
I'm so sorry!
cry_smile.gif
Don't let it get you down.
 
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
 
Hope you have learned your lesson! Do not offer discounts! And didn't they cancel within your penalty time frame? So you lost that charge too or not??
 
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy..
Click to expand...
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
 
This is why we are always full to people we know - they just don't understand its money lost and or time wasted.
Brother of a girl I used to work with - waiting in all sunday as only check in - rang to see where he was after 3 hours oh he's not coming didn't he ring - no we have waited in all day for nothing when we could have had a picnic in the park. Was quite clear we had wasted a rare day off and not to book with us again.
 
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy..
Click to expand...
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
.
Click to expand...
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
Click to expand...
I know you just said you've stopped deposits, but this is where they come in handy. We, too, have had rooms blocked by friends who never even bothered to tell us they weren't coming for a weekend in August.
'We'd love to have you stay at our B&B! Because you're (a friend, a neighbor, a co-worker) we can offer you a better rate. Let me get your credit card details for the deposit and I'll send you our confirmation with all the information about breakfast, check in times, and heaven forbid you need to know them, our cancellation policies.'
Get the business aspect of it right in front of them immediately. No one has to wonder after that. You got a deal, but you also have obligations.
My friends like to come and visit for a few days. I've told them right up front that if they come in the summer I have to charge them. If they come when we're closed? The more the merrier.
 
Morticia said:
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy..
Click to expand...
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
.
Click to expand...
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
Click to expand...
I know you just said you've stopped deposits, but this is where they come in handy. We, too, have had rooms blocked by friends who never even bothered to tell us they weren't coming for a weekend in August.
'We'd love to have you stay at our B&B! Because you're (a friend, a neighbor, a co-worker) we can offer you a better rate. Let me get your credit card details for the deposit and I'll send you our confirmation with all the information about breakfast, check in times, and heaven forbid you need to know them, our cancellation policies.'
Get the business aspect of it right in front of them immediately. No one has to wonder after that. You got a deal, but you also have obligations.
My friends like to come and visit for a few days. I've told them right up front that if they come in the summer I have to charge them. If they come when we're closed? The more the merrier.
.
Click to expand...
Morticia said:
I've told them right up front that if they come in the summer I have to charge them. If they come when we're closed? The more the merrier.
Click to expand...
This has been our policy for quite a few years now, except for a few close friends/family who I will let have a room free any time of year, but you know what, the close family/friends don't ask.
 
Highlands John said:
Morticia said:
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy..
Click to expand...
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
.
Click to expand...
TheBeachHouse said:
April said:
Hear your pain-hard to say no when they want to book and even harder to enforce the cancellation policy.
Click to expand...
Exactly. We try to be good neighbors/friends/work friend. We don't want to be those mean rule enforcers. But look what happens.
Click to expand...
I know you just said you've stopped deposits, but this is where they come in handy. We, too, have had rooms blocked by friends who never even bothered to tell us they weren't coming for a weekend in August.
'We'd love to have you stay at our B&B! Because you're (a friend, a neighbor, a co-worker) we can offer you a better rate. Let me get your credit card details for the deposit and I'll send you our confirmation with all the information about breakfast, check in times, and heaven forbid you need to know them, our cancellation policies.'
Get the business aspect of it right in front of them immediately. No one has to wonder after that. You got a deal, but you also have obligations.
My friends like to come and visit for a few days. I've told them right up front that if they come in the summer I have to charge them. If they come when we're closed? The more the merrier.
.
Click to expand...
Morticia said:
I've told them right up front that if they come in the summer I have to charge them. If they come when we're closed? The more the merrier.
Click to expand...
This has been our policy for quite a few years now, except for a few close friends/family who I will let have a room free any time of year, but you know what, the close family/friends don't ask.
.
Click to expand...
Im lucky my sister and parents live in the same town, DH's mum lives next door and his father passed away.
Most of our friends live close by ie walking distance and our old school friends either live in town or have parents who do. Very few require accommodation. I have rarely put up my cousins tribe as they have 4 boys and its very expensive to travel anywhere for them and it means his brother (also cousin) and his 2 can stay as well.
My other cousins live in Ireland so come about once every 10 years and tend to stay with my parents as they have 3 spare rooms for guests.
 
Yes! No good deed goes unpunished. I learned years ago, treat friends and family like everybody else, or problems arise.
EVERY SINGLE TIME!
 
I learned a long time ago to treat family and friends during our busy months as normal guest. I did not make changes to my policy. If it was went we were closed for the season then they stayed free.
 
We had a rash of cancellations / late arrivals / early arrivals a couple of weeks ago, too! Is there something with the moon????? LOL
 

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