Durango Jeff
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- Joined
- Feb 9, 2017
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I am a new innkeeper with a very small B&B/vacation rental (one, 2-room guest suite). I chose ResKey largely because of the views of many participants in this forum, plus the price is right. But I am not a techie, and I struggle in trying to figure out how to do something in ResKey. I am hoping that one of you familiar with this program would be willing to answer my relatively basic questions when the need arises.
Here is the most recent example. Our second guest arrives in three days. This morning, I received an email from this guest asking why Airbnb charged him $77 more than the fees contained in an email he attached. This email was sent automatically by ResKey (even though I had not asked the program to do this). So how do I stop these types of emails from being sent?
I assume these kinds of automatic emails can be stopped with a few clicks. But what do I click? This is not apparent to one like me who has such a simple mind when it comes to computer programs.
Can anyone help me?
Durango Jeff
Here is the most recent example. Our second guest arrives in three days. This morning, I received an email from this guest asking why Airbnb charged him $77 more than the fees contained in an email he attached. This email was sent automatically by ResKey (even though I had not asked the program to do this). So how do I stop these types of emails from being sent?
I assume these kinds of automatic emails can be stopped with a few clicks. But what do I click? This is not apparent to one like me who has such a simple mind when it comes to computer programs.
Can anyone help me?
Durango Jeff