They all have their codes memorized. Sometimes, if they are guests I must speak with, I'll put in something different so they have to ring.You should see this with electronic keys. They know what their key to all the doors will be.
But, if they are annuals, eventually they want to know this year's upgrades.... we finally have the deck open this year..
I tell them that I give everyone their phone number to memorize.I also program the same door codes for repeating guests. A couple of times I've had them remember the number, recall that they used that same code in the past for a different room, and contact me asking if all the rooms use the same code, so other guests could walk in on them.
That gives me a good opportunity to tell them that I remember they've been here before, so I'm assigning that code to them, and only them, for whichever room they're in. I think they appreciate the personal service, but I wonder how many repeat guests worry that others also know the code, but don't ask me about it..
Enter your email address to join:
Enter your email address to join:
Register today and take advantage of membership benefits.
Enter your email address to join: