What's With The Comments Lately?

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Generic's picture
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Why do guests read other guests reviews and then mention the same stupid stuff? All of a sudden everyone seems to discover that a TALL house has STAIRS. And the last one even mentioned not having an elevator? Are elevators standard in 125 year old homes in other countries? One mentioned that they had to take public transport.... really? What a shame? Not being able to have drone to move you? Never walked in their lives?

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Highlands John's picture
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Any doubt about the stairs and I will recommend to people they don't book with us, it's not worth the hassle.

Had a phone call last week, 6 people wanting 3 rooms for 2 nights in Oct. That's a good booking for that time of year but after all the questions and pondering I gave them the details of a place down the road that has ground floor rooms.

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notAgrandma's picture
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I discounted my 3rd floor room because of all of the complaints I've received about the stairs. It's amazing that folks don't think a 130-yr-old house with 12-foot ceilings will have long flights of stairs! The description to the room has always started with "This third floor room...." and now I've even added a note at the end of the description that states "**This room is on the 3rd floor. Kindly inquire about a room on our 2nd or 1st floor if there are any concerns about stairs**"(with the asterisks and in italics, in the hopes that someone might actually read it). Now I've got folks looking for a bargain that are booking that room, and many of them are elderly. If a 2nd floor room is available, I've resorted to giving a complimentary upgrade in an attempt to avoid the complaints.

I've gotten the "no elevator" complaint in reviews, too. We're a lazy bunch here in the US. We have 8 restaurants within 2 or 3 blocks of the B&B. I've had guests ask, "How far is 2 blocks?" I reply that it's 0.25mi (~0.4k) and my terrier and I walk it in 8 minutes, including stops to sniff hydrants.

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Morticia's picture
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We stopped putting a particular second floor room in the mix on booking dot. So many complaints about those stairs!

Bad enough we have stairs from the parking lot to the entry door!

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TheBeachHouse's picture
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We don't get complaints about the stairs.   We did have an elderly couple that DH decided should be on the first floor.   He asked another couple if they minded switching.  The other couple got a nice upgrade.  All were happy and we got a good review for it.

I have a note on my room descriptions that says, "Second and third floor rooms are accessible by stairs. (We do not have an elevator.)

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Morticia's picture
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We just had a guest who self upgraded to avoid the stairs. They decided $10 was worth not having the extra stairs.

Generic's picture
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People just don't read.

Sometimes I just want to put up this sign....

Highlands John's picture
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The ones that annoy me like this are people who write negative comments for other people......"it wasn't a problem for us, but............"

Morticia's picture
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Highlands John wrote:

The ones that annoy me like this are people who write negative comments for other people......"it wasn't a problem for us, but............"

Exactly.

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People are interesting, they book rooms based on the lowest price around, but write their reviews as if they expected the best of everything, rather than nice for the price.

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TheBeachHouse's picture
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exactly.  We had one this past weekend.   I still have not figured out a polite way to say, "You get what you pay for."

I did say to someone, "The (bathroom not attached) is reflected in the lower price."

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TheBeachHouse wrote:

exactly.  We had one this past weekend.   I still have not figured out a polite way to say, "You get what you pay for."

I did say to someone, "The (bathroom not attached) is reflected in the lower price."

Both of those things said here. Especially when guests want to pay here what they pay at the motel even given a cheap hotel is $100 more than we charge.

And, we pretty much always say the reason that room is $30 less is because the bathroom is across the hall. It used to be $10 less, but that was too close on price to get a lot of takers. That room door better with a big price difference. But, not everyone sees the text, some just see the price.

Highlands John's picture
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Totally agree, as per my signature. wink

Arks's picture
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I just realized my building is 115 this year. Should have given it a party.

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OnTheShore's picture
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The year is not over... you still could!

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Tom
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My chance to gloat.  We have an elevator in our 3-story inn.  We used US ADA guidelines as .. guidelines, since with less than 6 rooms ADA does not apply to us (neither does service dogs, see other string).  We built new so relatively easy to integrate into design.  The elevator is good for laundry and luggage as well as people.  I estimate about 5% of guests depend on it for mobility, i.e. use it every time they traverse stairs.  At the moment, 2 out of 6 people here for weekend are using elevator (and not out of laziness).

Generic's picture
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Well, I'm in a house that is a century and a quarter old.... it's an impossible dream.

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We are 107 this year but could have a one story lift put in  but we would either loose a room to access the whole floor or it would only go up and down to 1 room - stannahstairlifts.co.uk they are about the size of a phone box - you just cut out the square of floor you need - very tempted!

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Although we're not technically a race, we are the laziest nationality by far. And given recent events, the stupidest too. 

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Highlands John's picture
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Sorry to single out one particular race but our bedrooms are 1 floor up and the only people who moan about the lack of an elevator are Americans.

 

Arks's picture
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Highlands John wrote:

Sorry to single out one particular race but our bedrooms are 1 floor up and the only people who moan about the lack of an elevator are Americans.

We all know the term "ugly American". Loud, arrogant, entitled, demeaning, thoughtless, ignorant, and ethnocentric. Sadly, we earned every letter of that term.

I've always appreciated that Rick Steves, in his travel books, ALWAYS encourages Americans to pipe down in restaurants, where the rest of the world speaks at a low volume, and Americans typically speak loudly as they yuck it up, with no regard to neighboring diners. As I recently said to our old friend Eric Arthur Blair/Sugar Bear/Jon Sable/You Name It, this is not going to change Sad

JimBoone's picture
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Arks wrote:

Highlands John wrote:

Sorry to single out one particular race but our bedrooms are 1 floor up and the only people who moan about the lack of an elevator are Americans.

We all know the term "ugly American". Loud, arrogant, entitled, demeaning, thoughtless, ignorant, and ethnocentric. Sadly, we earned every letter of that term

I'd venture the thought that the term "ugly American" represents the privileged class of folks more so than the everyday working folks who are too busy working to consider an overseas trip.

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JimBoone wrote:

I'd venture the thought that the term "ugly American" represents the privileged class of folks more so than the everyday working folks who are too busy working to consider an overseas trip.

Absolutely. It's the ones who travel abroad who earned that bad reputation. It was probably worse in the past than it is now.

gillumhouse's picture
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Arks wrote:

JimBoone wrote:

I'd venture the thought that the term "ugly American" represents the privileged class of folks more so than the everyday working folks who are too busy working to consider an overseas trip.

Absolutely. It's the ones who travel abroad who earned that bad reputation. It was probably worse in the past than it is now.

 

I try to refute that image when I travel - and will be doing so soon.

JimBoone's picture
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gillumhouse wrote:

I try to refute that image when I travel - and will be doing so soon.

No offense meant, but you are real people, worked for your dollars, everyday folks aren't problems.

Visitor recently, used the car charger, I unrolled the cord and placed it in his hand, when finished cord was dropped in the grass, same the second day, Maxine picked up the cord from the grass, not sure if damp grass contributed to the charger not working correctly the third day. I hope folks don't consider all Americans privileged as many are just decent folks.

 

Generic's picture
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I'm trying to figure out how to deal with towels. Is it really so difficult to understand that I'm not going to replace them if you hang them up?

Morticia's picture
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Generic wrote:

I'm trying to figure out how to deal with towels. Is it really so difficult to understand that I'm not going to replace them if you hang them up?

Not sure how to fix that one as it seems the guests are being polite. We change the towels on the second day no matter if they're hung up or not.

We do have one of those 'save the planet' notes in the bathroom. Before that, almost 100% of the towels were on the floor.

Generic's picture
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I really don't care if they don't want to reuse them. But I'm tired of having TWO sets to wash because they hung them up and we put a second set instead. It means that I have a lot of towels in circulation. I want to cut that down.

PS: Canadian guests usually will reuse, even if I put a new set. They are so polite Smiling

Highlands John's picture
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As a side point, and this is people from all countries..... the idea of a suitcase is to take your belongings with you. If it's too heavy for you to lift or carry up stairs what's the point, you might as well save your self the time of taking all your clothes out of the wardrobe putting them in your suitcase, and just bring the wardrobe instead. 

Generic's picture
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I unfortunately had to tell a visitor lately that we talk softer around here. Not my greatest moment.

Highlands John's picture
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cheekyAmen to that. 

 

Morticia's picture
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Highlands John wrote:

Sorry to single out one particular race but our bedrooms are 1 floor up and the only people who moan about the lack of an elevator are Americans.

 

Oh, no doubt, it's us!

Morticia's picture
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I've seen that. We had a spate of 'shared bathroom' comments by people who had an ensuite. 

I think guests read other reviews first to see what someone else said. Then they think - ok, someone else said that, too.

It's lemming disease.

Generic's picture
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This is on B&B.COM

And really, the picture of the house is a 4 storey building that is over 125 years old. How do you have an expectation that we would ruin the whole building by installing an elevator? What's next, asking why we don't have an escalator instead of the stairs? And what's with the steep? It's a standard staircase.

Sometimes I want to mention that I, with my bad back and surgery, walk it at least 10 times a day. I have the only smart watch that keeps on going... you walked 10 staircases today, want to up your quota? NO! 10 staircases is enough. Heck, I walked up and down staircases the day before my surgery and the day after my surgery. Does anyone do any exercise anymore?

Arks's picture
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Generic wrote:

And what's with the steep? It's a standard staircase.

I've seen that many times. With standard rise and run of each step, if it's a long staircase, people perceive it as steep. All old buildings have high ceilings and therefore long staircases. This problem is in people's heads, so it's not going away.

 

Morticia's picture
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No, no one does exercise unless they are specifically 'exercising'. IE - they are at the gym.

I've had what seemed to be perfectly healthy adults crawl up our stairs because they had not seen a flight of stairs in 10 years. I tell all my retiring friends to not trade in their two storey house for a ranch, they'll gain 50 lbs and be dead in a year.

We had to put it on booking and in our confirmation that there are no elevators and no one to carry your 75# suitcase.

It's an epidemic!

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Don't start with me on stairs - The Lodge is 5 stories and we are moving the paint cans from the basement to the attic!

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