Waiting up

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Morticia

Morticia

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Joined
May 22, 2008
Messages
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Guest calls to let us know he will be late. (Thank you! We appreciate knowing early in the day.)
I let him know it's not a problem, we will give him directions for where the room is and we'll see him in the morning.
'Aren't you going to be there to let me in? What time do you leave?'
I explain I go off the clock at 7. But it's not a problem for him to take his time getting here.
I get a cross between a sniff and a humpf and he hangs up.
Seriously? You're going to be 3 hours past our late check-in and you want someone to wait here for you? Guests are usually thrilled they don't have to rush.
 
Tell him that you can have someone wait up for him, it's $20 per hour with a 3 hour minimum (at least here, the 3 hour minimum is actually part of our law). At least that way, you can have a nice dinner at his expense.
 
I'm not even awake at 10 PM. No. I don't wait up.
He does not understand the small business aspect.
 
Generic said:
Tell him that you can have someone wait up for him, it's $20 per hour with a 3 hour minimum (at least here, the 3 hour minimum is actually part of our law). At least that way, you can have a nice dinner at his expense..
Click to expand...
I didn't get a chance! Just a sniff and a humpf!
 
Morticia said:
Generic said:
Tell him that you can have someone wait up for him, it's $20 per hour with a 3 hour minimum (at least here, the 3 hour minimum is actually part of our law). At least that way, you can have a nice dinner at his expense..
Click to expand...
I didn't get a chance! Just a sniff and a humpf!
.
Click to expand...
They never pay the money anyway. :)
 
Morticia said:
Who just showed up 6 hours early?.
Click to expand...
Morticia said:
Who just showed up 6 hours early?
Click to expand...
Ok, so I was wrong. The name the guest gave on the phone sounded a lot like the name of the guest who showed up on time.
I went back and checked the number on the caller ID. That name sounds nothing like what he said his name was.
Still not waiting up. All will be revealed in the morning.
 
Morticia said:
Morticia said:
Who just showed up 6 hours early?.
Click to expand...
Morticia said:
Who just showed up 6 hours early?
Click to expand...
Ok, so I was wrong. The name the guest gave on the phone sounded a lot like the name of the guest who showed up on time.
I went back and checked the number on the caller ID. That name sounds nothing like what he said his name was.
Still not waiting up. All will be revealed in the morning.
.
Click to expand...
Morticia said:
All will be revealed in the morning.
Click to expand...
We'll be here waiting...
 
Morticia said:
Morticia said:
Who just showed up 6 hours early?.
Click to expand...
Morticia said:
Who just showed up 6 hours early?
Click to expand...
Ok, so I was wrong. The name the guest gave on the phone sounded a lot like the name of the guest who showed up on time.
I went back and checked the number on the caller ID. That name sounds nothing like what he said his name was.
Still not waiting up. All will be revealed in the morning.
.
Click to expand...
So what happened? Was Mr. Huffy Pants nicer in person?
My cutoff is around 8pm. Guests usually let me know in advance that they'll be arriving later than 6pm. I have an email template explaining that we have a lockbox & I'll program the combination to be the last 4 of their cell. I program my reservation system to send the late check-in email 3 days before their arrival. On the night of, I leave a welcome note on the door reminding them of the source of the combo, directions to their room, local restaurant info, and my cell # in case of emergency. Newlyweds seem to appreciate that they don't have to fret about how late they can stay at their reception. This also saves me from waiting up till midnight if someone's flight is delayed.
If I call a guest at 6:30 and they say they'll be later than 8, I explain about the lockbox & tell them there will be a note. "Drive safely and don't worry about your arrival time." I've never had anyone get in a snit about not being greeted personally. Then again, a great number of my guests are 25-45yo and seem to be more easygoing than older folks.
 
notAgrandma said:
Morticia said:
Morticia said:
Who just showed up 6 hours early?.
Click to expand...
Morticia said:
Who just showed up 6 hours early?
Click to expand...
Ok, so I was wrong. The name the guest gave on the phone sounded a lot like the name of the guest who showed up on time.
I went back and checked the number on the caller ID. That name sounds nothing like what he said his name was.
Still not waiting up. All will be revealed in the morning.
.
Click to expand...
So what happened? Was Mr. Huffy Pants nicer in person?
My cutoff is around 8pm. Guests usually let me know in advance that they'll be arriving later than 6pm. I have an email template explaining that we have a lockbox & I'll program the combination to be the last 4 of their cell. I program my reservation system to send the late check-in email 3 days before their arrival. On the night of, I leave a welcome note on the door reminding them of the source of the combo, directions to their room, local restaurant info, and my cell # in case of emergency. Newlyweds seem to appreciate that they don't have to fret about how late they can stay at their reception. This also saves me from waiting up till midnight if someone's flight is delayed.
If I call a guest at 6:30 and they say they'll be later than 8, I explain about the lockbox & tell them there will be a note. "Drive safely and don't worry about your arrival time." I've never had anyone get in a snit about not being greeted personally. Then again, a great number of my guests are 25-45yo and seem to be more easygoing than older folks.
.
Click to expand...
Never met him. No idea when he arrived. No idea when he departed. The key was on the desk when I got up. One contact - that phone call.
 
Morticia said:
notAgrandma said:
Morticia said:
Morticia said:
Who just showed up 6 hours early?.
Click to expand...
Morticia said:
Who just showed up 6 hours early?
Click to expand...
Ok, so I was wrong. The name the guest gave on the phone sounded a lot like the name of the guest who showed up on time.
I went back and checked the number on the caller ID. That name sounds nothing like what he said his name was.
Still not waiting up. All will be revealed in the morning.
.
Click to expand...
So what happened? Was Mr. Huffy Pants nicer in person?
My cutoff is around 8pm. Guests usually let me know in advance that they'll be arriving later than 6pm. I have an email template explaining that we have a lockbox & I'll program the combination to be the last 4 of their cell. I program my reservation system to send the late check-in email 3 days before their arrival. On the night of, I leave a welcome note on the door reminding them of the source of the combo, directions to their room, local restaurant info, and my cell # in case of emergency. Newlyweds seem to appreciate that they don't have to fret about how late they can stay at their reception. This also saves me from waiting up till midnight if someone's flight is delayed.
If I call a guest at 6:30 and they say they'll be later than 8, I explain about the lockbox & tell them there will be a note. "Drive safely and don't worry about your arrival time." I've never had anyone get in a snit about not being greeted personally. Then again, a great number of my guests are 25-45yo and seem to be more easygoing than older folks.
.
Click to expand...
Never met him. No idea when he arrived. No idea when he departed. The key was on the desk when I got up. One contact - that phone call.
.
Click to expand...
Probably for the best. Thank heavens for 1 nighters.
 

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