Free advertising

10 replies [Last post]
Morticia's picture
Offline
Joined:
05/22/2008

Guest is telling me they are staying here because a friend referred them. It's free advertising for you! 

Yes, they booked thru an OTA.

__________________

Most people die of a sort of creeping common sense, and discover when it is too late that the only things one never regrets are one's mistakes. - Oscar Wilde

 

Anon Inn's picture
Offline
Joined:
09/26/2011

Just booked a getaway for us - going with a friend - who in the booking process went first to an OTA.  I said whoa! No booking dot con, Exp or any of the rest of them.  Check them first if you must, but then always go the the lodging website for the best deal.  This is an international traveler who has lived abroad for years.  Ack!  

<shakes head and wanders off, muttering.....>

Arks's picture
Offline
Joined:
05/22/2010

Anon Inn wrote:

This is an international traveler who has lived abroad for years.  Ack!  

That explains it. I recently booked our lodging for an upcoming trip to Europe, and in every case it was cheaper on Booking than at the hotel websites. 

But since we're needing 3 rooms, I ended up booking all but one through V- R- B- O so we got 3-bedroom apartments, with multiple bathrooms and a kitchen and living room for less than we would have paid for 3 small hotel rooms!

And at the one I booked direct with a hotel, they had a 3-bedroom cottage that I booked. Don't you just love the feel of the word "cottage". Can't wait to get there and settle in!

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Morticia's picture
Offline
Joined:
05/22/2008

If I find that the OTA has a lower price than booking direct, I ask the hotel to match the price. All of them have. It's still saving them the commission.

Arks's picture
Offline
Joined:
05/22/2010

Morticia wrote:

If I find that the OTA has a lower price than booking direct, I ask the hotel to match the price. All of them have. It's still saving them the commission.

Excellent! yes

notAgrandma's picture
Offline
Joined:
07/07/2017

I recently had a guest who said she was a travel agent book with me through Hotels-dot-com. She cancelled by calling me directly & said, "I thought if I cancelled with you it would save you money." Um, no. You would have saved me money if you booked directly with me. You seem to be confused as to how that works. I told her that reservations through Expedia have a cancellation fee. "I booked through Hotels-dc." As a travel agent, you should know that Expedia owns Hotels-dc. sad

__________________

Your character is what you really are, while your reputation is merely what others think you are. - John Wooden

 

Offline
Joined:
06/24/2008

Today's Travel Agents know nothing more than how to search info like the rest of the world.  

 

Generic's picture
Offline
Joined:
02/24/2011

Ever get an Egencia reservation? Those are actually X's own travel agency. They act as the travel department for a few companies. You get their London number as the contact

And then there are the reservations that come in from BoiseOps. You don't get the guests direct information and boiseops as the email address. Usually someone booking on points of some sort.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Lee2014's picture
Offline
Joined:
12/11/2014

   The best kind of advertising!

__________________

Have a great day!

 

Highlands John's picture
Offline
Joined:
04/16/2010

Are they expecting a fruit basket to say thanks. smileyfrown

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

TheBeachHouse's picture
Online
Joined:
06/24/2013

Gee, thanks!  

__________________

TBH

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.