Now... I'm Nothing Special? Etc

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Generic's picture
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02/24/2011

What's wrong with people? They complain if I dote and they complain if I don't. No winning.

Also, got a call from X at 5:56A to waive cancellation on a non-refundable rate. No! That's why it's called a non-refundable rate. And it fits right in a hole, it's not weekend. You bought non-refundable to save yourself money... now you know that it won't.

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Lee2014's picture
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12/11/2014

   Doesn't sound like this was your day.... eat a pop tart and forget about it for awhile.  Then you can write a nice response back.  Just know we all care and know what you are going through!

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TheBeachHouse's picture
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06/24/2013

Weird.   He said some nice things but couldn't be nice about them.   Lots of information is usually a plus.  Clean is generally a big plus.   What a dxxx.

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TheBeachHouse's picture
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06/24/2013

we got a 5-eye review to cover up the nasty one left by Dirk McNasty last week.   But we are still dropped down from #1 - #3 after his nastiness.   

Momma Smurf's picture
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12/06/2010

Beachie,

You are now back to #2.

TheBeachHouse's picture
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06/24/2013

woo-hoo!  Smiling

both of the other inns that hover at #'s 1, 2 and 3 deserve to be high on the list.  In fact, all of the top 10 are really good.

seashanty's picture
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06/02/2008

 Oh dear ... how can you stand to read these reviews? I suppose you must, and respond when it's warranted and helpful. But all this critiquing is just too much. 

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Generic's picture
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02/24/2011

Yes, but the question is, how do you respond when it's clear that the person wanted a 5 star hotel and wasn't doing anything to help themselves. I read the reviews of the places they went to eat and realize that everything I said, went right in one ear and out the other. How would they have realized at all if we cared, when they didn't listen to a thing we said.

A good stay has two components to it, the innkeeper and the guest. A guest can ruin their stay as well. They don't listen, they don't care, they don't ask the right question. For example, in this city asking for a "French" restaurant means nothing. No, you need to ask for a type. You need to give me price range, atmosphere, distance, alcohol service or bring-your-own, you need to know if you want slow (local) service, versus the rushed service in the US. I can get you what you want, if you ask and give me the details. If what you want is service and the food and price doesn't matter, I have a place for that. Now, if you want service and great food... you are SOL, because if a restaurant can fill a table 3 times a night, the servers will ensure adequate service, but fawning service? Nope. And it's clear that this person wanted fawning service... but never said so.

But I can also tell you that I had to repeatedly try to redirect conversations around this person... their politics were quite right-wing for here or even for where they came from.

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10/04/2015

I had one like that - replied "we never said we were special its just our other guests seem to think it but we have no control over their reviews"

Morticia's picture
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05/22/2008

Jcam wrote:

I had one like that - replied "we never said we were special its just our other guests seem to think it but we have no control over their reviews"

Eye-wink

We had one who said our breakfast was definitely not 'gourmet'. Our reply was we never said it was. Just because it wasn't what you built up in your head, doesn't mean we didn't deliver what we said we would.

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Generic's picture
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02/24/2011

I'm tempted to say something like "Did you expect us to pull out your stool, each time you got off your throne?"

Honestly, special takes an effort, on BOTH parts. Just reading his other reviews... he didn't listen to us at all and put minimum effort into what he did. Went to 3 restaurants, none of which we suggested. In fact, we suggested many other places, but the extra block of walking would have been an effort.

Marks himself as a luxury traveller.... I'm not a luxury establishment. 

And the bathroom he mentions? 10 years old. He knows nothing and his reviews show it. He's looking for kiss ass service, but doesn't understand the effort involved in making sure the bed is clean, there is a rug when you step off the bed and that your bathroom is clean as a whistle.

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