Reservation Key Email Templates

13 replies [Last post]
Offline
Joined:
11/21/2017

I have reservation Key set up and am using it for now.  I was wondering if anyone has email templates from reservation key that they would be willing to share? I don't want to have to try and come up with the wording for the various emails and the default email templates they provide aren't the best.

Offline
Joined:
11/21/2017

I want to thank Jim for sending us copies of his templates.  Wow...so kind and generous!  Thank you!

Momma Smurf's picture
Offline
Joined:
12/06/2010

The best new RK feature ever, is that we now have the ability to see if and when someone has actually opened our emails!  Great to make sure they've seen late arrival arrangements especially.  Also, if ever a dispute, you now have proof that the guest received and opened your correspondence.  Priceless!

Redbirds's picture
Offline
Joined:
07/26/2008

We just became RK clients yesterday!  Woo-hoo!  John has been excellent in helping get us set up.  Where is the setting that allows you to see when/if guests open emails?  I haven't found that function yet, but agree that this is a great feature.

 

Momma Smurf's picture
Offline
Joined:
12/06/2010

Woo hoo too!  Open a reservation that you've used to send an email.  Click on the Correspondence button.  You will see History & Queue.  Click on that for specifics.

Let me know if you need any other assistance.

Redbirds's picture
Offline
Joined:
07/26/2008

Thanks, Momma Smurf!  Found it!

Arks's picture
Offline
Joined:
05/22/2010

Momma Smurf wrote:

The best new RK feature ever, is that we now have the ability to see if and when someone has actually opened our emails!  Great to make sure they've seen late arrival arrangements especially.  Also, if ever a dispute, you now have proof that the guest received and opened your correspondence.  Priceless!

Yep, I love that. Amazing feature.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Generic's picture
Offline
Joined:
02/24/2011

I have templates for direct guests, OTA guests and BK specifically. The OTA guest documents have no prices. The BK specifically gives them my direct email and tells them that if we haven't replied in 24 hours, then we likely didn't get it forwarded by BK and to write directly.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

notAgrandma's picture
Offline
Joined:
07/07/2017

The ResKey templates are a wonderful feature. I have 2 set on "auto send": 1) a confirmation email stating that a deposit has been charged, our check-in times, and a receipt showing the balance due, then 2) Three days before arrival, I send a "see you soon" email with a second reminder of our check-in times and a list of sights they can see if they arrive early.

I have a few templates set up that I manually send: 1) Confirmation of a cancellation 2) Late check-in instructions for guests arriving after 9pm 3) Manual reservation confirmation for reservations taken over the phone that includes all of our cancellation policies, check-in & check-out times, and house rules (no pets, no kids, no smoking). With phone reservations, I require that the guest send a reply confirming that they've read this email so at least I have something acknowledging our cancellation policies if a chargeback occurs -- hasn't happened yet, but CYA.

I also have a "Thank you" email that I manually send. I have a template, but I add personal items to it like what they did during their stay, if they gave my dog all sorts of attention, where they're headed on their travels if they're driving through, etc. I include a link to Google reviews. Google reviews have a big impact on your SEO

__________________

Your character is what you really are, while your reputation is merely what others think you are. - John Wooden

 

JimBoone's picture
Offline
Joined:
12/18/2014

If you want to email me I'll send you copies of what I send

__________________

Jim & Maxine

 

Anon Inn's picture
Offline
Joined:
09/26/2011

In the initial thank you for booking I include directions and a reminder about our cancellation policy.  I will soon be adding that dinner options are available and can be added by return email.  

I send a three day reminder before the reservation (the same day of penalty-free cancellation cut off.

 

i send a thank you for staying, usually a bit more personalized.  That one includes links to review sites plus an ask.  I delete that part if I feel those particular guests had only a meh stay. 

 

gillumhouse's picture
Offline
Joined:
05/22/2008

I just wrote what I would normally say if I were saying thank you for staying with us. then I try to add something personal about their stay - IF I have anything that is appropriate.

Same for thank you for choosing us. Mine is different because I do not take cc# online (a personal phobia about online) so I say they will receive a phone call within 24 hours to get the cc#.

It is not a big hairy deal to write a letter to someone saying thank you or just a reminder that we look forward to seeing you in 3 days. Write it once in your own words, save it in the appropriate place,  and you are done.

Momma Smurf's picture
Offline
Joined:
12/06/2010

What did you use for Confirmations, PreArrivals in the past?   I used those as a basis and inserted the fields.  It totally depends upon your own terms and policies.  Not at all difficult to do.

Offline
Joined:
11/21/2017

We had only used AirBNB.

 

Momma Smurf wrote:

What did you use for Confirmations, PreArrivals in the past?   I used those as a basis and inserted the fields.  It totally depends upon your own terms and policies.  Not at all difficult to do.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.