bedandbreakfast.com Book Now only and 18%? No thanks!!!

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lizzyb62's picture
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04/04/2018

Hi all!

New here. We are about to start our 28th season!  Just wanting to vent about bedandbreakfast.com's new "business model"...offering only listing with book now and taking 18%.  I'm miffed.  We have been with them forever. We are a small 4 room B&B without much competition in the area. The idea of paying them $36 every time someone books a  $205 high season room makes me crazy. We are very seasonal ( closed 6 months ) and  have been willing to pay the $75/mo in the off-season just to stay listed on their site as people make future plans.  That was about $900/ year...$450 paid while we were freaking CLOSED. Well it pencils out that if we were to have more than 25 rooms booked through them, we would be paying them even more than that.  We realize they bring us business, but it's the principal of the thing.  I spoke with Katerina at bedandbreakfast.com on the phone and told her I was blown away that they don't offer the subscription listing anymore - that if we had more local competition, perhaps it would be more important for us to consider staying with them.  She said "we realize our new business model will not work for a small percentage of B&Bs".  Wow.  Ok. So much for customer loyalty and looking out for the little guy.  I find it ironic since the whole idea of the B&B started about inviting people into your homes and making personal connections. Now it's all corporate and about them making as much money off of you as possible. Katerina's blurb at the bottom of her email says she is a "fashion-forward jetsetter..." .  Really?? Needless to say we have jumped ship.  I have sent an email asking them to stop sending me "Your listing has EXPIRED!!!!" emails, to no avail.
 We are currently joining other sites (BBOnline, for one) and working on updating our website.  I feel Google brings us a ton of business and will be curious to see if there is a difference in bookings.

I'm curious how many other of you have left, as well, and your thoughts.  Thanks for listening!!!!!

Liz
Floras Lake House B&B
floraslake.com

Momma Smurf's picture
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12/06/2010

Hmmmm, we switched over and it's 15% for the first year.  18% doesn't kick in until year 2.  Still evaluating. We used to pay $110 a month.  Still getting direct bookings after folks see us there, so no commission for those reservations.

Are you really sure that it's 18% this year?  I know it's freaky, but one has to evaluate to see if perhaps you can make it work.  The discounts we paid for the first quarter don't come near what we would have paid per month.

Also, many of us are increasing our BedBreakfast rates on their site to cover commissions.  Give it a try.  You can decrease your inventory at any time. Or black out dates during high season.

 

 

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lizzyb62's picture
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Joined:
04/04/2018

That's an idea, but I would feel like I was gouging people.  I guess I'm too nice!  I wonder how many would realize that they could book a high season room for $205 on our site or $242 on bedandbreakfast.com .  I didn't realize there was an option for blacking out dates, as well.  Thanks for the info! I will see how it plays out smiley

Momma Smurf's picture
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12/06/2010

I have been discovering that I am getting many more reservations from folks that saw us on BedBreak first,  then simply Googled us and booked direct!  Win, Win!  No directory fee or commission!

dumitru's picture
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10/07/2013

It's always difficult to make pricing plan changes, I've been through that a couple of times.

In the end, you can't appease everyone. If the choice is between running an unsustainable/inefficient business vs pissing off a couple of existing customers, then the choice is very clear Smiling

My opinion is that the commission-based model is really good for everybody, as long as they don't hijack your traffic (for example doing CPC campaigns using your property name).

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gillumhouse's picture
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05/22/2008

I left them MANY years ago when the price went to over $400 per year - I only have 3 rooms . Although there are no other B & Bs in my County, there are plenty of hotels and even more now than when I dumped bandb.com. I had no change in occupancy after leaving them. Not a blip. Saved me a lot of money.

I now list only on bnbfinder. bbonline sold to a corporation a long time ago. After Randy sold bbonline and Eric sold bandb, the directories were on the corporate world of money grabbing. Only bnbfinder and iLoveinns are still owned by the individuals rather than corps.

Highlands John's picture
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Joined:
04/16/2010

I had notification a few days ago that basically when my subscription runs out in just under a month.... that's it!!! No offer of a commission based listing I was expecting, not that I would have gone for it for the same reasons you've identified.

 

 

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