Frequently asked questions

I'm doing a pdf of frequently asked questions to post to the website.
So far, I have:
Do we have to share a bathroom?
How far are you to town?
Do you serve breakfast?
Do you serve breakfast to the public?
When is check-in/check-out?
Do you have a view?
What would you add??

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?

Well, in our case...
How do you get from the airport, train station or bus station?
How far are you from downtown, sports venue, sightseeing point, public transport?
Do you have stairs? How many?
Is the water potable? (Yes.... it's better than most of the bottled waters!)
Do you have my special diet available? (Vegetarian, Vegan, GF, Nut free, etc.)
Do you have parking? Can I park on the street?

Generic said:

Well, in our case...
How do you get from the airport, train station or bus station?
How far are you from downtown, sports venue, sightseeing point, public transport?
Do you have stairs? How many?
Is the water potable? (Yes.... it's better than most of the bottled waters!)
Do you have my special diet available? (Vegetarian, Vegan, GF, Nut free, etc.)
Do you have parking? Can I park on the street?.

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good ones! especially stairs and parking.

Here's what's on my FAQ page. Most of them are real questions from guest email, not things I came up with on my own.

• What is your cancellation or no-show policy?
• Do you accept the government employee per diem rate?
• Can you arrange for us to fish, take float trips, hire a guide, etc.?
• Is there a minimum age to make a reservation?
• Do you have hi-speed Internet, phone, and TV?
• What’s there to do there? [LINK TO MY THINGS TO DO HERE PAGE]
• Are children welcome?
• Can we bring our pets with us?
• Can we smoke?
• How do we find you? [LINK TO MY DIRECTIONS TO FIND US PAGE]
• How close can we fly to your inn, and what about a rental car?
• Where can I get groceries and supplies?
• What do we need to bring?
• Will we have to share a bathroom with strangers?
• What can I expect the weather to be like when we’re there? [LINK TO CURRENT WEATHER PAGE FOR OUR TOWN]
• Is an advance deposit required before we arrive?
• What is your checkout procedure?
• In case of a medical emergency, where would we go?
• Ask a question not covered here. [LINK TO MY CONTACT PAGE]

I get the one about stairs.

Suggestion - don't make it a pdf. Those automatically download on a mobile device and I HATE that. I always panic wondering what's being downloaded!
Mine is a Q&A page where you click to see the answer. Did it that way to make the page look cleaner. Like Arks, mine is based on real questions asked.
In re the therapy dogs. I would state it positively: Valid service dogs accepted, no other animals allowed.

Arks said:

Here's what's on my FAQ page. Most of them are real questions from guest email, not things I came up with on my own.

• What is your cancellation or no-show policy?
• Do you accept the government employee per diem rate?
• Can you arrange for us to fish, take float trips, hire a guide, etc.?
• Is there a minimum age to make a reservation?
• Do you have hi-speed Internet, phone, and TV?
• What’s there to do there? [LINK TO MY THINGS TO DO HERE PAGE]
• Are children welcome?
• Can we bring our pets with us?
• Can we smoke?
• How do we find you? [LINK TO MY DIRECTIONS TO FIND US PAGE]
• How close can we fly to your inn, and what about a rental car?
• Where can I get groceries and supplies?
• What do we need to bring?
• Will we have to share a bathroom with strangers?
• What can I expect the weather to be like when we’re there? [LINK TO CURRENT WEATHER PAGE FOR OUR TOWN]
• Is an advance deposit required before we arrive?
• What is your checkout procedure?
• In case of a medical emergency, where would we go?
• Ask a question not covered here. [LINK TO MY CONTACT PAGE]

.

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Good ones, Arks! I'm going to add some of these to my page.

TheBeachHouse said:

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?.

Click to expand...

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".

Can I use your kitchen? ... your microwave? .... your freezer? Your dishes? Where can I store my leftovers? How can I heat up something? (I don't want some other guest eating my food!)
Can you cook me up something different for breakfast if I don't like 'cook's choice'?
Do you have ice, glasses and wine openers for me to use?

Morticia said:

Arks said:

Here's what's on my FAQ page. Most of them are real questions from guest email, not things I came up with on my own.

• What is your cancellation or no-show policy?
• Do you accept the government employee per diem rate?
• Can you arrange for us to fish, take float trips, hire a guide, etc.?
• Is there a minimum age to make a reservation?
• Do you have hi-speed Internet, phone, and TV?
• What’s there to do there? [LINK TO MY THINGS TO DO HERE PAGE]
• Are children welcome?
• Can we bring our pets with us?
• Can we smoke?
• How do we find you? [LINK TO MY DIRECTIONS TO FIND US PAGE]
• How close can we fly to your inn, and what about a rental car?
• Where can I get groceries and supplies?
• What do we need to bring?
• Will we have to share a bathroom with strangers?
• What can I expect the weather to be like when we’re there? [LINK TO CURRENT WEATHER PAGE FOR OUR TOWN]
• Is an advance deposit required before we arrive?
• What is your checkout procedure?
• In case of a medical emergency, where would we go?
• Ask a question not covered here. [LINK TO MY CONTACT PAGE]

.

Click to expand...

Good ones, Arks! I'm going to add some of these to my page.
.

Click to expand...

Morticia said:

Good ones, Arks! I'm going to add some of these to my page.

Click to expand...

Let me know if you find a way to get them to read it ;-)

notAgrandma said:

TheBeachHouse said:

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?.

Click to expand...

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".
.

Click to expand...

You cannot ask what disability the dog is trained to assist.
The questions are:
Is the animal required because of a disability?
What work or tasks has the animal been trained to do?

Arks said:

Morticia said:

Arks said:

Here's what's on my FAQ page. Most of them are real questions from guest email, not things I came up with on my own.

• What is your cancellation or no-show policy?
• Do you accept the government employee per diem rate?
• Can you arrange for us to fish, take float trips, hire a guide, etc.?
• Is there a minimum age to make a reservation?
• Do you have hi-speed Internet, phone, and TV?
• What’s there to do there? [LINK TO MY THINGS TO DO HERE PAGE]
• Are children welcome?
• Can we bring our pets with us?
• Can we smoke?
• How do we find you? [LINK TO MY DIRECTIONS TO FIND US PAGE]
• How close can we fly to your inn, and what about a rental car?
• Where can I get groceries and supplies?
• What do we need to bring?
• Will we have to share a bathroom with strangers?
• What can I expect the weather to be like when we’re there? [LINK TO CURRENT WEATHER PAGE FOR OUR TOWN]
• Is an advance deposit required before we arrive?
• What is your checkout procedure?
• In case of a medical emergency, where would we go?
• Ask a question not covered here. [LINK TO MY CONTACT PAGE]

.

Click to expand...

Good ones, Arks! I'm going to add some of these to my page.
.

Click to expand...

Morticia said:

Good ones, Arks! I'm going to add some of these to my page.

Click to expand...

Let me know if you find a way to get them to read it ;-)
.

Click to expand...

Arks said:

Morticia said:

Good ones, Arks! I'm going to add some of these to my page.

Click to expand...

Let me know if you find a way to get them to read it ;-)

Click to expand...

Ha ha.

Morticia said:

Suggestion - don't make it a pdf. Those automatically download on a mobile device and I HATE that. I always panic wondering what's being downloaded!
Mine is a Q&A page where you click to see the answer. Did it that way to make the page look cleaner. Like Arks, mine is based on real questions asked.
In re the therapy dogs. I would state it positively: Valid service dogs accepted, no other animals allowed..

Click to expand...

I'll second this. Don't make it a PDF. If you keep it as a simple HTML page, then it will be easier and quicker to update it as you go.

Q - Are you on the beach?
A - Are you on a device that blocks Google Maps?
Q - Do you serve breakfast?
A - Yes, but we recently decided to get rid of our beds
Q - What's your most comfortable room?
A - Who’s The Greatest Guitarist Of All Time? MaryAnn or Ginger? What’s The Best Cookie?

Morticia said:

notAgrandma said:

TheBeachHouse said:

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?.

Click to expand...

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".
.

Click to expand...

You cannot ask what disability the dog is trained to assist.
The questions are:
Is the animal required because of a disability?
What work or tasks has the animal been trained to do?
.

Click to expand...

Poor phrasing on my part, Morticia. Thank you for setting the record straight

notAgrandma said:

Morticia said:

notAgrandma said:

TheBeachHouse said:

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?.

Click to expand...

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".
.

Click to expand...

You cannot ask what disability the dog is trained to assist.
The questions are:
Is the animal required because of a disability?
What work or tasks has the animal been trained to do?
.

Click to expand...

Poor phrasing on my part, Morticia. Thank you for setting the record straight
.

Click to expand...

notAgrandma said:

Poor phrasing on my part, Morticia. Thank you for setting the record straight

Click to expand...

It's one of those things that starts battles royale!

Morticia said:

notAgrandma said:

Morticia said:

notAgrandma said:

TheBeachHouse said:

I'm thinking about - Do you take pets?
No. We are not equipped to take pets. We also cannot take therapy or emotional support animals.
Too much?.

Click to expand...

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".
.

Click to expand...

You cannot ask what disability the dog is trained to assist.
The questions are:
Is the animal required because of a disability?
What work or tasks has the animal been trained to do?
.

Click to expand...

Poor phrasing on my part, Morticia. Thank you for setting the record straight
.

Click to expand...

notAgrandma said:

Poor phrasing on my part, Morticia. Thank you for setting the record straight

Click to expand...

It's one of those things that starts battles royale!
.

Click to expand...

Thankfully, here, we are allowed to ask for the animals training certificate. And it's not just any training certificate, it's a training certificate from a recognized training facility.
In fact, the police are allowed to intervene if you put the vest of one of the three organizations and misrepresent your dog. And a business can ask to see the certification at any time.
And a doctor's note... not accepted. It's the paperwork for the dog. There is even a fake certification website selling vests that say service animal... doesn't matter... dog isn't trained by a registered trainer... not a service dog. Mira, Lions Club, PACCK (Dogs for Autism) are the three official vests.

Thanks for asking this, I just added a bunch more items to my page. Including a photo of the stairs!

I'm considering making a bot where people visiting our site can interact with the bot and ask questions and it will respond to them with answers. I think it would actually increase bookings, too.