Frequently asked questions

20 replies [Last post]
TheBeachHouse's picture
Offline
Joined:
06/24/2013

I'm doing a pdf of frequently asked questions to post to the website.

So far, I have:

Do we have to share a bathroom?

How far are you to town?

Do you serve breakfast?

Do you serve breakfast to the public?

When is check-in/check-out?

Do you have a view?

What would you add??   

 

__________________

TBH

 

Offline
Joined:
11/21/2017

I'm considering making a bot where people visiting our site can interact with the bot and ask questions and it will respond to them with answers.  I think it would actually increase bookings, too.

Morticia's picture
Offline
Joined:
05/22/2008

MNVineyardBB wrote:

I'm considering making a bot where people visiting our site can interact with the bot and ask questions and it will respond to them with answers.  I think it would actually increase bookings, too.

Cool! You should have some funny answers lined up for the folks who ask rude questions.

__________________

Never judge a person's story by the chapter you walked in on.

 

Morticia's picture
Offline
Joined:
05/22/2008

Thanks for asking this, I just added a bunch more items to my page. Including a photo of the stairs!

BTW
BTW's picture
Offline
Joined:
11/26/2016

Q - Are you on the beach?

A - Are you on a device that blocks Google Maps?

 

Q - Do you serve breakfast?

A - Yes, but we recently decided to get rid of our beds

 

Q - What's your most comfortable room?

A - Who’s The Greatest Guitarist Of All Time?  MaryAnn or Ginger?  What’s The Best Cookie?

__________________

If You Are Lucky Enough To Be At The Beach ........ You Are Lucky Enough. http://www.facebook.com/BTWBedandBreakfast

 

seashanty's picture
Offline
Joined:
06/02/2008

Can I use your kitchen? ... your microwave? .... your freezer?  Your dishes?  Where can I store my leftovers?  How can I heat up something?  (I don't want some other guest eating my food!) 

Can you cook me up something different for breakfast if I don't like 'cook's choice'?  

Do you have ice, glasses and wine openers  for me to use?

 

Morticia's picture
Offline
Joined:
05/22/2008

Suggestion - don't make it a pdf. Those automatically download on a mobile device and I HATE that. I always panic wondering what's being downloaded!

Mine is a Q&A page where you click to see the answer. Did it that way to make the page look cleaner. Like Arks, mine is based on real questions asked.

In re the therapy dogs. I would state it positively: Valid service dogs accepted, no other animals allowed.

dumitru's picture
Offline
Joined:
10/07/2013

I'll second this. Don't make it a PDF. If you keep it as a simple HTML page, then it will be easier and quicker to update it as you go.

__________________

https://www.hermesthemes.com/ - WordPress Themes for Independent Hotels, Inns and B&Bs

 

gillumhouse's picture
Offline
Joined:
05/22/2008

I get the one about stairs.

Arks's picture
Online
Joined:
05/22/2010

Here's what's on my FAQ page. Most of them are real questions from guest email, not things I came up with on my own.

  • What is your cancellation or no-show policy?
  • Do you accept the government employee per diem rate?
  • Can you arrange for us to fish, take float trips, hire a guide, etc.?
  • Is there a minimum age to make a reservation?
  • Do you have hi-speed Internet, phone, and TV?
  • What’s there to do there? [LINK TO MY THINGS TO DO HERE PAGE]
  • Are children welcome?
  • Can we bring our pets with us?
  • Can we smoke?
  • How do we find you? [LINK TO MY DIRECTIONS TO FIND US PAGE]
  • How close can we fly to your inn, and what about a rental car?
  • Where can I get groceries and supplies?
  • What do we need to bring?
  • Will we have to share a bathroom with strangers?
  • What can I expect the weather to be like when we’re there? [LINK TO CURRENT WEATHER PAGE FOR OUR TOWN]
  • Is an advance deposit required before we arrive?
  • What is your checkout procedure?
  • In case of a medical emergency, where would we go?
  • Ask a question not covered here. [LINK TO MY CONTACT PAGE]

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Morticia's picture
Offline
Joined:
05/22/2008

Good ones, Arks! I'm going to add some of these to my page.

Arks's picture
Online
Joined:
05/22/2010

Morticia wrote:

Good ones, Arks! I'm going to add some of these to my page.

Let me know if you find a way to get them to read it Eye-wink

Morticia's picture
Offline
Joined:
05/22/2008

Arks wrote:

Morticia wrote:

Good ones, Arks! I'm going to add some of these to my page.

Let me know if you find a way to get them to read it Eye-wink

Ha ha.

Generic's picture
Online
Joined:
02/24/2011

Well, in our case...

How do you get from the airport, train station or bus station?
How far are you from downtown, sports venue, sightseeing point, public transport?
Do you have stairs? How many?
Is the water potable? (Yes.... it's better than most of the bottled waters!)
Do you have my special diet available? (Vegetarian, Vegan, GF, Nut free, etc.)
Do you have parking? Can I park on the street?

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

TheBeachHouse's picture
Offline
Joined:
06/24/2013

good ones!   especially stairs and parking.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

I'm thinking about - Do you take pets?   

No.  We are not equipped to take pets.   We also cannot take therapy or emotional support animals.

 

Too much?  

notAgrandma's picture
Offline
Joined:
07/07/2017

I agree 100% about the "therapy or emotional support animals". Those are people trying to scam their way in with their pets. However, I think by ADA law you have to accept a true service dog, though you can specify that there are stairs in the house that will have to be navigated. I read somewhere that you're legally able to ask 2 questions about the dog: What disability does the dog assist with? What tasks is the dog trained to perform? These questions will weed out the "therapy dogs".

__________________

Your character is what you really are, while your reputation is merely what others think you are. - John Wooden

 

Morticia's picture
Offline
Joined:
05/22/2008

You cannot ask what disability the dog is trained to assist.

The questions are:

Is the animal required because of a disability?

What work or tasks has the animal been trained to do?

notAgrandma's picture
Offline
Joined:
07/07/2017

Poor phrasing on my part, Morticia. Thank you for setting the record straight Smiling 

Morticia's picture
Offline
Joined:
05/22/2008

notAgrandma wrote:

Poor phrasing on my part, Morticia. Thank you for setting the record straight Smiling 

It's one of those things that starts battles royale!

Generic's picture
Online
Joined:
02/24/2011

Thankfully, here, we are allowed to ask for the animals training certificate. And it's not just any training certificate, it's a training certificate from a recognized training facility. 

In fact, the police are allowed to intervene if you put the vest of one of the three organizations and misrepresent your dog. And a business can ask to see the certification at any time.

And a doctor's note... not accepted. It's the paperwork for the dog. There is even a fake certification website selling vests that say service animal... doesn't matter... dog isn't trained by a registered trainer... not a service dog. Mira, Lions Club, PACCK (Dogs for Autism) are the three official vests.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.