When do you clean rooms?

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Morticia's picture
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05/22/2008

4 rooms here this weekend. (Pretty good for a rainy April weekend!)

One guest asked to take breakfast to spouse who wasn't feeling well. That guest then went out alone. Everyone else left after breakfast to wander around town.

We cleaned the other rooms. Never saw first guest come back but car was outside for awhile. Car now gone again. No idea if both are gone out and hate to disturb sick guest if still sleeping.

So their room goes unattended. I don't like that. I feel like they're missing part of the service. (Even tho one got breakfast in bed, which is not a usual part of the deal.)

Our in-room info states rooms are cleaned from 9 to noon, so I'm hoping they read that if they both are gone out now.

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JimBoone's picture
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12/18/2014

We ask on the registration sheet if we should service their room or if we should respect their privacy, those that say no service, that's most of our guests, are told if they need something or decide they desire some service, to just let me know, works well most of the time.

We don't have "hired" staff, but I operate somewhat like Phineas Swann and take the position that I am the motel maid, I'm not the personal maid and I'm not mama, my job is to tidy up the room, but not personal belongings, if I need a rake and a wheelbarrow to clean I'm probably going to pass and neglect my job.

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Jim & Maxine

 

PhineasSwann's picture
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09/25/2012

Our process is rigid to make sure we meet whatever the customer's expectations are.

At breakfast each day, we ask our guests if they'd like maid service, fresh towels, etc. If it's no, we let it be. If it's yes, we do a refresh while they're out.

If things get busy and they don't get asked, we always do the room service. Too many disappointed guests coming back in the past and not getting the maid service they expected. 

Our other maid service rules:

Door knocks - Knock on the door and announce yourself. Count to 15. Knock again and announce yourself as you put the key in the door and slowly open it. ALWAYS knock even if you KNOW the room is empty. You never know. 

Guest possessions - A staff member may NEVER touch a guest's property. No exceptions. If they leave clothing atop the bed, then it doesnt get made. 

 

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Darren
Innkeeper & Owner

 

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11/21/2017

We don't clean the rooms until the guests leave.  If they were staying for 3 days or more, I suppose by day 3 we would tidy up.    

gillumhouse's picture
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05/22/2008

I ask if they need maid service and unless they yes, I do not do anything until they leave - unless it is more than 4 nights, then I tell them at breakfast the 3rd day that I will be changing their sheets today. Only 2 guests in 22 years have said anything except don't bother. Those 2 said OK.

Arks's picture
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05/22/2010

As someone who doesn't go into guests' rooms until after they check out, maybe I can give you something of a non-innkeeper's slant on this:

I think you are worrying about something the guest wouldn't expect you to worry about. When they say one is sick and staying in bed, they know they are not in an ordinary situation and won't expect it to be treated routinely.

When you see one of the couple next, I'd just say, "I usually clean the rooms between 9 and noon, but I didn't want to disturb someone sick, so didn't go in your room this morning. I hope that's OK."

And of course they'll say it's just fine.

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Morticia's picture
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05/22/2008

This couple yes. But I had one lunatic who was screaming at her husband that we hadn't touched the room after she told us her son was sleeping and not to bother him. (I could hear her clear across the house and the door slamming wasn't missed by anyone.)

The son went out. How were we supposed to know? (His jaw was wired shut so he couldn't answer even if we knocked!)

But, yeah, worried about nothing this time! 

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