Airbmb videos?

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gaelstorm's picture
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01/28/2015

Is it "if you can't beat em join em" time yet?

 

https://techcrunch.com/2018/05/24/airbnb-travel-stories/

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galestorm

 

OnTheShore's picture
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08/28/2011

This weekend have two sets of guests who found my place on air but ended up booking outside of air... both last minute, both with dogs.  I try not to openly encourage such when communicating via air, hoping I won't get booted from the site, but I can't stop the guests.

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02/15/2017

Been doing Air for 2 years now. Prices the same as booking directly with us, but Air charges them a lot more in fees. (and we don't offer any of our own specials for Air guests).

Had a few couples say they just looked us up and booked directly after seeing us on Air. I'm staying firm with our rates...and sometimes I think I may raise prices a bit on Air just to eliminate the riff-raff that may slip in through the cracks...!

Lee2014's picture
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12/11/2014

   Both inns that I been with have used air and have been happy with them.  Air guests we have had, has been really nice, usually ones who have been told to try air out by friends and family but not quite ready to stay in someone's house so they pick inns listed with air.  Air has also stood by us when guests tried to cancel and wanted their money back. 

   Things to consider;

      Each room list separate.

      Tell that you are an inn.

       Keep your price the same as other OTAs.  (You get what you charge.)

       Treat the air guests the same and offer them what everyone else gets.

       Different way of doing it and marketing but the same... Air is an OTA.

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Highlands John's picture
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04/16/2010

The only difference I've noticed with air guests is they are a lot more respectful of us as people.

I know some people arrive tired, I get it, they've had a long day traveling or they've just arrived on the red-eye and then driven 4 hours from EDI/GLA, I get that but they can be borderline rude. Never happens with air guests because they know you're going to review them as well.  

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If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

An Old Tavernkeeper's picture
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05/04/2014

Funny we have had the exact opposite experience.  Airbnb guests that think they can pile 5 people into a two person cottage, smoke inside, have parties or bring pets when the listing says no pets.  They are also the least environmentally friendly guests you could imagine, windows open, heat blasting, every light on and a save the planet bumper sticker on their car.  If you give a bad review they just sign up with a different email and credit card. Airbnb bans no one and has no standards for bad guests.

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Anon Inn's picture
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09/26/2011

Air guests seem to have changed a bit over the years.  We started listing with Air in 2011.  Up until a couple of years ago Air guests were the more adventurous kind, but now more the expedia kind.

Eye-wink

Highlands John's picture
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04/16/2010

Got to eat my words.

Had a couple in at the weekend. Booked 3 nights in Jan, cancelled 1 night 10 days before arrival. Asked for early check-in cos they were going to a bbq at 2. Said they could check in after 12, they arrived at 2 and left for the party at 5, so I sat around for 2 hours waiting for them for nothing. 

Next morning discovered she'd been down to the breakfast room before I was up and helped herself to various items including home made jams that are for sale, which infuriated me.

When we serviced the room it was like a bomb site, stuff everywhere. Coffee spilt on the pillow cases, stains on the top of the duvet cover, hot tongs left on the wooden desk.

They came back at 1.50am and had lost their room key, they woke everyone up, I had to get up to let them into their room and found the husband in my private kitchen raiding my fridge.

Next morning they jumped in their car and left, no breakfast, didn't say a word, nor offer to pay for the jam or lost key.

 

The funny thing was 3 hours later she came back, apologized for her partner, paid for the jam and key and left. Came back 2 minutes later and asked if we'd found her partners passport because he'd lost it....... ah right!!!! So the only reason you came back to apologize and pay is because of your partners lost passport.

 

Lee2014's picture
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12/11/2014

[quote=Highlands John

The funny thing was 3 hours later she came back, apologized for her partner, paid for the jam and key and left. Came back 2 minutes later and asked if we'd found her partners passport because he'd lost it....... ah right!!!! So the only reason you came back to apologize and pay is because of your partners lost passport.

[/quote]

   yes  God was looking out for you and not letting them get away with it.  When it was all said and done they probably found the passport laying on top of the suitcase...

notAgrandma's picture
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07/07/2017

Most of my Air guests have been in their 20's & 30's. Younger guests tend to be more respectful in general, whereas many of my older guests treat me like I don't know what I'm doing after 6 years of innkeeping (a consequence of being young, I suppose).

I disagree with the statement about treating Air guests the same & providing the same amenities. Perhaps it's because I live in a city with 1200+ Air listings, but my experience with Air guests is that they don't care about a full, 3-course gourmet breakfast. They want a nice room for a rock bottom price. I am competing with entire 5 bedroom houses in my neighborhood that rent for $400 a night for the WHOLE house. Thus, the price on my Air listing is $79 plus a $40 cleaning fee, versus $149 for my least expensive room on my website. Air guests can add breakfast for $20per person, per day -- this price is comparable to breakfast at a local restaurant. None of my Air guests ever choose to add it.

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Morticia's picture
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05/22/2008

Interesting way to do it. Air guests don't add up all the fees? There's also the additional 12% they pay to air.

I should look at that. Extra fee for cleaning. Extra fee for breakfast. I could get my rate by just reducing the room rate and removing breakfast, but adding a cleaning fee.

I noticed the restaurant down the street has started serving breakfast again. 

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notAgrandma's picture
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07/07/2017

Air guests don't add up all the fees?

Yup! Listing at $79 means that's how my pricing shows up when they search, so I can sort of compete with the bargain basement listings. Air guests don't see the fees till the end. If you look around, there's a setting on Air where you can indicate something along the lines of, "Our cleaners earn a fair living wage" so that the Air guests can feel warm & fuzzy about paying an extra $40. Laughing out loud 

Anon Inn's picture
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09/26/2011

We ticked the 'fair wage' box too, and like you we pay $40.  That is for our vacation rental in a small nearby city.  We build the cleaning fee into the price though.  We disclose that we are a legal operation and collect tax.  Therefore the 'cleaning fee' is the 11% room tax our municipality charges.  The local officials are working with Air to collect tax as they do for our inn room in the state we live in.  

I'm constantly amazed that folks don't go to our site and book our inn direct in order to save the Air fees.  We are easy to find the with clues in our description.  A few do.  Most must not care about the fees.

For our very rural inn, Air guests are treated like all others.  In the beginning, they were wonderful, adventurous, respectful guests.  Less so now that 'everybody' knows what Air is.  More demanding.  We are priced so we don't get many of those.  

Generic's picture
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02/24/2011

We have had one HORRIBLE couple and since then, are a lot more cautious. They were AWFUL human beings.

 

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