One day - five days - is it really that big a deal?

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TheBeachHouse's picture
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06/24/2013

late arrival - had to do a self check in.  A little scary because it was 5 days through bking.

They did arrive and this morning want to change their holiday weekend reservation from 5 nights to one.   Well,  no. 

Turns out they are here for a wedding in Boston.   Boston is an hour away by car.   A map might have been a good idea.

We charged them for the holiday weekend and will refund the two weekdays.

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Morticia's picture
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05/22/2008

First trip to Charlotte I wanted to stay at this boutique hotel I found. Lovely place, only 20 miles from daughter's house. 20 miles thru the city. Took an hour each way. After that we stayed 5 miles away, only took 20 minutes.

Will never live in a big city. Or near a big city.

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Generic's picture
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02/24/2011

Funny how we all have things in our minds... and I was thinking...Charlottetown is a big city? My mind just added to the end of that city name automatically.

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seashanty's picture
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06/02/2008

I understand about the drive. I live on the south shore, inherited a house on the north shore near Saugus. It's a brutal drive through Boston. 

seashanty's picture
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06/02/2008

wow! But your town is a way nicer place to stay than Boston. Is it a wedding event with things going on for days? In spite of the travel in and out of Boston for the wedding, I'd stay with you.

 

TheBeachHouse's picture
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06/24/2013

Yes.   But it's not an easy drive.   Route 1 through Saugus is a nightmare.

 

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06/24/2008

I have made all my OTA bookings non-refundable.  I have not seen a drop in # of bookings but have noticed that more are being booked closer to the date of their stay.  Also not a bad thing as it gives me more time to get direct bookings. 

You are generous! Even the OTAs will tell you how far a place is from the city ctr of the search you made.  You did not force them to chose your location. 

Several years ago (long before non-refundable was an option) I had a man get vile on the phone.  He had just arrived at the airport and after speaking with the taxi driver determined how far we were from the big city.   He said the taxi fee to and from the city each day would eat him alive.  I told him that most people who choose to stay out of the city also choose to rent a car. 

He does not drive, no license, so not an option.  Then he said that MY listing came up in his search for the big city and that I was misrepresenting my location to scam people in booking here. I told him that he booked through the OTA and that his problem is with them, not me, so he needed to address this with them. 

Of course our listing was correctly listed, and showed where we were located.  The OTA (as usual) did call to see if I would let the guy cancel with no fee.  I asked the rep to verify that my listing was accurately listed, she informed my that it was. So NO.  People need to take responsibility for their actions.   Of course his vile attitude from the start of the call did him no favors. 

 

 

notAgrandma's picture
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07/07/2017

I started charging OTA reservations within hours of receiving their reservation (Like generic, I give them about a 4-hr window to cancel). My OTA res are all nonrefundable bc I've had too many "placeholder" reservations while the person continues to shop around for a lower rate, and I've had too many credit cards rejected this year. You were much more generous than I would've been to guests who are too dumb or lazy to look on a map!

I'm confused by the # of people who ask, "Where are you located? How far are you from ___?" Seriously? Didn't you find us on the internet? Do you not know how to use Google maps? 

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