notAgrandma
Well-known member
- Joined
- Jul 7, 2017
- Messages
- 281
- Reaction score
- 0
...or, "Which one is your favorite?" I always wonder what is the purpose of these questions. Does the caller expect me to say one room is lousy? Or should I rave about our most expensive room when it feels like they just want a bargain? There are numerous pictures of each of our rooms online (each room even has its own webpage!) and all of the room's amenities and rates are listed next to their photos. I always turn the question back on the caller and ask what they're looking for in a room. Do you want a 2-person jetted tub? No? Then are you looking for our least expensive room with the smallest bathroom? Why are you asking me to read your mind as to what you want in a room?
I just had a caller book our 3rd floor room for their 35th anniversary. "Is that a nice room?" Nope, it's infested with rats and the roof leaks. In all seriousness, I emphasized several times that we have high ceilings so there are *lots* of stairs to get to the THIRD floor room. Caller told me he did 8000 steps on the stairmaster at the gym so stairs are fine. Ok, great!
I just had a caller book our 3rd floor room for their 35th anniversary. "Is that a nice room?" Nope, it's infested with rats and the roof leaks. In all seriousness, I emphasized several times that we have high ceilings so there are *lots* of stairs to get to the THIRD floor room. Caller told me he did 8000 steps on the stairmaster at the gym so stairs are fine. Ok, great!