notAgrandma
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Forgive me for the lengthy post, but I'm
. I opened my email this morning to find the following from the "Exped North America Lodging Team":
"Hello, I hope you had a good weekend. I received the attached report showing the newest data on what rates or inventory our systems are not able to show for your property. If you can please provide any insight into this, that would be great.
Thank you,
Ariel"
The "attached report" listed various dates that Ex had searched on my website and listed which room(s) showed up on my website with availability, along with the prices for the available rooms. The dates they searched had NO AVAILABILITY in their system. My response:
"If I understand correctly, the attached "Channel Comparison" is in regards to the availability you're able to view if you were booking directly through my website. I list ONE room on Expedia - the X room. I refuse to list my premium room - the Y room, on your platform for discounted prices. Our Z room is the most frequently reserved room through direct bookings. Why would I pay Expedia 15% commission to list our most popular room? The X room is NOT AVAILABLE for every date you've looked at on my website. The X room is our least frequently reserved room. I use Expedia to boost my occupancy, which is what I thought was the entire purpose of listing on your website. If listing only one room on Expedia is a problem, I will terminate my relationship with Expedia. If you can provide any insight as to why you are scanning my website for availability, that would be great."
I have a generic description of "Queen bed, private bath" on Ex, which could be any of my 4 rooms. This allows me to move the OTA reservations to any room I want. I believe a few innkeepers also list only one room on Ex to provide this same flexibility. Has anyone else ever received this sort of nasty-gram email?
"Hello, I hope you had a good weekend. I received the attached report showing the newest data on what rates or inventory our systems are not able to show for your property. If you can please provide any insight into this, that would be great.
Thank you,
Ariel"
The "attached report" listed various dates that Ex had searched on my website and listed which room(s) showed up on my website with availability, along with the prices for the available rooms. The dates they searched had NO AVAILABILITY in their system. My response:
"If I understand correctly, the attached "Channel Comparison" is in regards to the availability you're able to view if you were booking directly through my website. I list ONE room on Expedia - the X room. I refuse to list my premium room - the Y room, on your platform for discounted prices. Our Z room is the most frequently reserved room through direct bookings. Why would I pay Expedia 15% commission to list our most popular room? The X room is NOT AVAILABLE for every date you've looked at on my website. The X room is our least frequently reserved room. I use Expedia to boost my occupancy, which is what I thought was the entire purpose of listing on your website. If listing only one room on Expedia is a problem, I will terminate my relationship with Expedia. If you can provide any insight as to why you are scanning my website for availability, that would be great."
I have a generic description of "Queen bed, private bath" on Ex, which could be any of my 4 rooms. This allows me to move the OTA reservations to any room I want. I believe a few innkeepers also list only one room on Ex to provide this same flexibility. Has anyone else ever received this sort of nasty-gram email?