"What about my peanut allergy?!"

16 replies [Last post]
Morticia's picture
Offline
Joined:
05/22/2008

So, when you ask guests about dietary allergies, or foods they can't eat, or however you phrase it, do you repeat the question at the door? Because I am incredibly tired of one person making the reservation and saying, 'Oh, no, we eat everything!' and then asking again at the door and having the spouse say, 'What about my peanut allergy?!' when the booker says again there are no problems.

Don't surprise me with major dietary issues at the door. However, it's worse for the person who 'forgot' their spouse's dietary issues. Eye-wink

Today it was a vegan. Last week it was a nut and berry allergy.

__________________

Never judge a person's story by the chapter you walked in on.

 

notAgrandma's picture
Offline
Joined:
07/07/2017

Our res form has a spot for "food allergies or special dietary needs". I usually do well at remembering any, but I always ask again at check-in. "I have it noted you need vegan?" Sometimes one guest says "I'm vegan, he eats everything." TS. You're both eating vegan bc I'm not making a special entree for him (unless there's a full house, then the vegan is getting a special entree). Had a gal who needed GF, then didn't touch the homemade GF raisin bread. Poor hubby was stuck with it.

If they've noted something and I somehow missed it, asking at check-in reminds me. I keep frozen homemade vegan muffin dough just in case, and it's easy to make vegan crepes or pancakes. If I'm planning a vegetarian meal, I have now learned to ask folks, "How do you feel about broccoli? I was going to make a broccoli quiche in the morning." I got a bad review once for serving broccoli quiche.

__________________

Your character is what you really are, while your reputation is merely what others think you are. - John Wooden

 

Morticia's picture
Offline
Joined:
05/22/2008

We had a self-proclaimed vegan guest who stuffed my guest fridge with her vegetables. Possibly they would not have survived in the car? She requested we provide her with organic milk at which point I just opened a vegan website, picked a recipe and made that for her.

When I asked in the morning if anyone at her table wanted sausage, she started winding up and her husband rolled his eyes and told me to have a seat, this would take a while. I just smiled and said we had her vegan breakfast all made, but I did need to know what everyone else wanted.

End of conversation about vegan breakfast.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Morticia wrote:

We had a self-proclaimed vegan guest who stuffed my guest fridge with her vegetables. Possibly they would not have survived in the car? She requested we provide her with organic milk at which point I just opened a vegan website, picked a recipe and made that for her.

When I asked in the morning if anyone at her table wanted sausage, she started winding up and her husband rolled his eyes and told me to have a seat, this would take a while. I just smiled and said we had her vegan breakfast all made, but I did need to know what everyone else wanted.

End of conversation about vegan breakfast.

people need to learn to relax!  

__________________

TBH

 

An Old Tavernkeeper's picture
Offline
Joined:
05/04/2014

Lol, we added a $5 per person per day charge for gluten free meals due to the extra cost of the ingredients.  In 2017 we did not have the fee and we had 112 requests for gluten free meals.  So far in 2018, with the fee, we have had 3.  Part of it is the 'fad' is passing but the fact they are cheap helps too.

__________________

Reach out your hand if your cup be empty If your cup is full may it be again

 

SarahC's picture
Offline
Joined:
10/10/2017

We ask at the time of booking if there are any dietary restrictions, and that usually does the trick. As an added measure(and for business-travel guests, who often haven't booked themselves) I give an overview of the breakfast menu during check-in. Haven't had any issues so far.

seashanty's picture
Offline
Joined:
06/02/2008

That's awful! If someone has a real allergy the person making the reservation has the responsibility to tell you.

Only witnessed one anaphylactic shock in my life and it was terrifying. One girl had to use the epipen three times while waiting for EMTs. 

I don't like to say I can accomodate ANY allergy because there could be whatever touching something else. I often wonder about signs at like a Dunkin Donuts that say 'please tell us' ... this is the same Dunkin Donuts that gives me a bagel instead of a muffin and I am going to trust them? No.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

I never ask.   I assume if it’s important,  they’ll tell me.   Or ask me.  

I stock vegan sausage and gf oatmeal for emergencies.    

Morticia's picture
Offline
Joined:
05/22/2008

TheBeachHouse wrote:

I never ask.   I assume if it’s important,  they’ll tell me.   Or ask me.  

I stock vegan sausage and gf oatmeal for emergencies.    

We could have fed her plenty. I was annoyed at having it sprung on me 2 hours after the reservation was made.

However, moot point, they decided at 4am to cancel the remainder of their stay.

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Morticia wrote:

TheBeachHouse wrote:

I never ask.   I assume if it’s important,  they’ll tell me.   Or ask me.  

I stock vegan sausage and gf oatmeal for emergencies.    

We could have fed her plenty. I was annoyed at having it sprung on me 2 hours after the reservation was made.

However, moot point, they decided at 4am to cancel the remainder of their stay.

and after saying we never ask, I got a checkin who can’t eat dairy.    Not so easy to avoid!     We are giving her fried eggs this morning because our menu is quiche.      But tomorrow we will make a non dairy egg dish.   

TheBeachHouse's picture
Offline
Joined:
06/24/2013

Obtw, she also doesn’t eat sugar or meat.    

So I bought some soy yogurt and I’m going to make sugar free dairy free oatmeal tomorrow.     

Highlands John's picture
Offline
Joined:
04/16/2010

If their allergy is so serious that they, or their spouse forgets about it then they can get on with it.

Chances are it just another fad allergy like most people with the whole gluten thing.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

gillumhouse's picture
Offline
Joined:
05/22/2008

Like the lady moving the bread pudding around her plate? "Is anything wrong?" Answer, "I can't have cinnamon." the muffins were pumpkin chocolate chip - EVERYTHING had cinnamon!!!!

gillumhouse's picture
Offline
Joined:
05/22/2008

I once had a Dad making the rez for the family in transit. He says one kid is GF. OK. Then the day of arrival he calls and says they are getting a late start. OK. Figure I will get a head start on breakfast so I make GF peanut butter muffins while I wait and figure to make egg bake for everyone. Theyh FINALLY arrive at 1 AM and THAT is when I find out the kid is also allergic to eggs AND peanuts. I do not remember what I served, I did manage, but it was interesting to say the least.

PhineasSwann's picture
Offline
Joined:
09/25/2012

We always ask at booking, and again at check-in. 

Even doing that, we still get people who surprise us at the breakfast table. 

__________________

Darren
Innkeeper & Owner

 

Generic's picture
Offline
Joined:
02/24/2011

If they surprise us at the breakfast table, it's officially too late. Enjoy the oatmeal packets.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Offline
Joined:
02/15/2017

Me at check-in: Do you have any dietary "needs"? (aka medical restrictions, allergies, foods that are necessary for you to avoid to stay alive and not require a call to 9-1-1 or that cause you to die in my house...in front of women and children...added that last part for effect...lol)

Guest: "I don't like onions, garlic, or mushrooms...or oatmeal either."

Me to myself: Suck it up Buttercup...sad

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.