One Of Those Moments....

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Highlands John's picture
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04/16/2010

... that make it all worthwhile.

Had a couple staying, here for a significant anniversary, hadn't planned it until last minute and not realised how busy it still is here in Sept. They wanted 3 nights but we were full the middle night, so they stayed with us then I sent them to my friend down the road who has a lovely place on the lake, before they left they booked to come back to us for the 3rd night. They'd also got some wrong information from a B&B down south who sent them to some places in Scotland, although ok, not what they wanted.

This morning at breakfast he shook my hand and said thank you for making a holiday that was nearly a disaster into a really enjoyable one. Took me by surprise as I didn't really do anything above and beyond what I'd do to help anyone, but a special moment non-the-less.

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If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Lee2014's picture
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12/11/2014

   Thank you and keep up the good work!

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Have a great day!

 

notAgrandma's picture
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07/07/2017

It's so heartening when innkeepers experience moments like that. Keep up the good work and thank you for sharing a happy moment!

yeslaugh

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Your character is what you really are, while your reputation is merely what others think you are. - John Wooden

 

Anon Inn's picture
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09/26/2011

heart

gillumhouse's picture
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05/22/2008

That is beautiful. Thank you for repairing the damage to the industry that could have happened AND for saving their special time for them.

Morticia's picture
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05/22/2008

Nicely done!

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Never judge a person's story by the chapter you walked in on.

 

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