Well I need some help on this one!

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Hillbilly's picture
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Well, this is a first for us.  So I just received a call from a very upset gentlemen who said his card was charged yesterday. He wanted to know why it was charged and who was using it.  I told him I would look into it.  I gathered all his info and his wife's.  He told me he thinks maybe his wife is cheating on him. He also told me not to call her because if she was cheating he wanted to be the one to tell her he found out.  I told him I would look into it and get back.  Well, his wife did make a reservation online yesterday for a weekend this month.  The name on the reservation is not his but his card is the one being used.  I have no idea where to go from here?  Anyone have any thoughts on how to handle this? 

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OnTheShore's picture
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Hey Hillbilly -- wondering what happened?

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Hillbilly's picture
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Well it was interesting... I found out the card was used in a joint account so she was in her rights to use it. (Not the smartest thing) The lady was in her early 20’s. They checked in and acted like honeymooners. Everything went really great until checkout. She had made reservations online but I wanted to get a signature anyway. I normally do this upon arrival but I waited until their departure day. I had a reason for this. I didn’t want any issues while they were here. So departure day I printed off a credit card slip and while I was delivering breakfast I asked her about the name on the original card. It was her husbands name and because they had the same last name I thought I would use this line. Here is how the conversation went down. “Good morning! We hope you two had a great time! I see you had placed the deposit on Mr. _____card. Is this your fathers card? Would you like the balance placed on that card or will you be using a different card?” The look on her face was shocking. She said, “No that’s not my dads. Wait, did you charge that card already?” I told her “No, when you made the reservation you allowed the system to charge that card for the deposit a month ago “ she was panicking... she then told me it won’t make any difference is and that I can charge the card for the remainder.I had her sign the slip and that was it. I can assure you as soon as I charged that card her husband knew. I’m sure it was a fun ride home for her.

I hope that never happens again.

OnTheShore's picture
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Thanks for the update!

Lee2014's picture
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   Sounds like you were wise as a serpent and harmless as a dove... Now she has to face the facts of her actions...

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Morticia's picture
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I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 

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Hillbilly's picture
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Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 No, she put the guys name that she’s cheating with on the reservation . She then charged it to her husband.  

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Hillbilly wrote:

Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 No, she put the guys name that she’s cheating with on the reservation . She then charged it to her husband.  

Ok. You only knew the husband's name because he called. So, you tipped her off the game was over. She had time to come up with an excuse, or not to go home at all.

Makes for an interesting story. I'm going to file this one away in case I need a plot twist for my book. Eye-wink

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Morticia wrote:

Hillbilly wrote:

Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 No, she put the guys name that she’s cheating with on the reservation . She then charged it to her husband.  

Ok. You only knew the husband's name because he called. So, you tipped her off the game was over. She had time to come up with an excuse, or not to go home at all.

Makes for an interesting story. I'm going to file this one away in case I need a plot twist for my book. Eye-wink


And the chapter title "Oh what a tangled web" 

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Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 

I understand it to be - she used a joint card to make the reservation without realizing the deposit was going to be charged THEN, planning to use a different card or cash on arrival. When he said the deposit was taken when the reservation was made, she realized the jig was up so may as well charge that card. She now has some time to concoct a story of who she was NOT with - either alone or a girlfriend getaway.

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gillumhouse wrote:

Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 

I understand it to be - she used a joint card to make the reservation without realizing the deposit was going to be charged THEN, planning to use a different card or cash on arrival. When he said the deposit was taken when the reservation was made, she realized the jig was up so may as well charge that card. She now has some time to concoct a story of who she was NOT with - either alone or a girlfriend getaway.

If hillbilly asked her if it was her dad's card, and used her husband's name when asking, she must have been stupid enough to put her husband's name in where it asks for the name on the credit card. To me that means she's looking for a divorce!

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Morticia wrote:

gillumhouse wrote:

Morticia wrote:

I'm still confused. The card is a joint account but she put her husband's name on the reservation in the spot where it asks for the name on the card?

 

I understand it to be - she used a joint card to make the reservation without realizing the deposit was going to be charged THEN, planning to use a different card or cash on arrival. When he said the deposit was taken when the reservation was made, she realized the jig was up so may as well charge that card. She now has some time to concoct a story of who she was NOT with - either alone or a girlfriend getaway.

If hillbilly asked her if it was her dad's card, and used her husband's name when asking, she must have been stupid enough to put her husband's name in where it asks for the name on the credit card. To me that means she's looking for a divorce!

One would think so. But she used her boyfriends name.

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   Same here...

dumitru's picture
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What a terrible situation to be in.

Maybe the explanation is even simpler: it's not that the lady is "not bright", but she simply wants to create sufficient motives for a divorce, and didn't have the heart to do it in a different way. 

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Lots of sensible suggestions here, except no one seems to have considered the idea that maybe the booking is completely innocent.

She could even be arranging a surprise weekend away for the both of them.

It seems pretty daft if you're having an affair to charge the room to your joint card, your husband is clearly going to see the charge on the statement.

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Hillbilly's picture
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You would think so, this reservation gets more strange all the time.  This lady doesn't seem to be the brightest.  The reservation on the name is hers and and a different guy.  The card holder called back a few days ago asking me the names  on the reservation.  I am taking the advice of everyone on here and telling him I could not tell him information about the reservation except his card was used.  He asked me again if the name was _________ and it is.  He guessed the name of the guy she is bringing. I again told him I couldn't tell him any names.  So he knows who shes cheating with.  I asked him if he wanted to dispute the charges again.  He does not. 

Highlands John's picture
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Sounds like you did the right think. In the UK I think you'd be in breach of data protection laws if you had told him anything else.

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We'd be in breach of data protection laws if we told him ANYTHING at all. He isn't on the reservation, we can't talk to him.... even if it is his card.

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Hillbilly's picture
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Yes, all I told him was that his card was used here.  I told him if he wanted to dispute the charges he needed to contact his credit card company.  Few more days until this all plays out.  I think I might ask for a different card on arrival.

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Hillbilly wrote:

Yes, all I told him was that his card was used here.  I told him if he wanted to dispute the charges he needed to contact his credit card company.  Few more days until this all plays out.  I think I might ask for a different card on arrival.

Was his name listed on the credit card line of the reservation? Or, her name? If her name, his card was not used, her card was.

Stop saying it was his card if her name is on the credit card info.

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Morticia wrote:

Hillbilly wrote:

Yes, all I told him was that his card was used here.  I told him if he wanted to dispute the charges he needed to contact his credit card company.  Few more days until this all plays out.  I think I might ask for a different card on arrival.

Was his name listed on the credit card line of the reservation? Or, her name? If her name, his card was not used, her card was.

Stop saying it was his card if her name is on the credit card info.

 It’s his name on the card. Not hers. The credit card report has his name on the card. She used his card to make the reservation. Credit card company did say if they are married that is legal to do. Even with just his name on the card. 

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Well, that's pretty stupid on her part to use a card that isn't even in her own name.

Unless, as was mentioned, she's trying to get divorced!

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Highlands John wrote:

Lots of sensible suggestions here, except no one seems to have considered the idea that maybe the booking is completely innocent.

She could even be arranging a surprise weekend away for the both of them.

It seems pretty daft if you're having an affair to charge the room to your joint card, your husband is clearly going to see the charge on the statement.


People do some mighty foolish things when they are not using their heads!  A couple years ago I ran into a young woman who was married here.  I ask how married life had been for them (some 5 years).  She informs me they were no longer married.  He had cheated on her while being overseas during military training.  - She volunteered that he had CHARGED his flings with a couple of 'ladies of the evening' and she was the one getting the bills.  Note that from what I understand that profession is not against the law in that country and CC transactions are clearly marked.

 

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   I don't know what to say or do about this situation but my hope is that you will know the right thing to do.

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Touchy situation to be in, because now you know!  We may all have had these in the past but did not know so are blind. 

I believe you have handled it right so far.  And since you did not indulge the date of the stay, the Card Holder would need to do his own research to figure that out. If the reservation stays on the books and they show up, you may need to keep a watchful eye on your property.

OTOH, considering all the domestic violence in the news, you may want to do as CindyLou suggests and cancel the reservation.  Say what ever needed - your reservation system malfunctioned and you overbooked, or sudden problems have caused you to need to remove the cabin from service to attend to urgent repairs. Let their problems continue to be their problems - somewhere else.    

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I tend to worry, and I like to sleep well. My thoughts are more like CindyLou. Personal problems of our guests are not our problem, but well, maybe no big deal if he uses the charge as evidence, but I'm not sure I'd sleep well wondering if an angry husband was going to show up on my property and cause an issue for all of my guests, I'd personally rather lose the money if that is an acceptable option. Don't know if there is a graceful way to contact the guest and say an issue has come up and we need to cancel this reservation without going into detail, or I'd likely contact my local law enforcement and give them a head up that an issue was concerning me.

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I think one concern I would have is security. You have a potential domestic security risk due to a suspicious husband who suspects his wife is cheating and now knows where she might be cheating! Hopefully he just wants the paper trail but he could also be wanting to show up and at best catch her in the act and at worse ...we’ll lets don’t go there.

$400 is tough to lose but I would consider canceling the reservation just to ensure you and your other guests stay safe and secure.

Morticia's picture
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And, if she shows up, verify the card is in her name! How stupid can people be?

Also have her sign for the deposit charge as well.

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This is such a mess.  I did contact the credit card company and they said "Because she is married she can use the card."  That I can talk to either one of them.  I don't trust that.  So here is where im at.  I called the guy back and told him that his card had been charged.  I asked him if maybe a family member might of used the card or if maybe his wife had purchased a stay for someone?  He said no. The gentleman asked if a certain name was on the reservation. (and it was) but I told him I could not tell any info about the reservation.  The only thing I mentioned was that it was for a future date. He works out of state on weekends so I think he probably knows.  I have a feeling im going to lose $400 coming up real soon.  I asked him if he wanted to dispute the charges and he said not at this time.  I do have a text I made him send me stating that.  I still feel very uneasy and upset with this whole thing.  I can't really tald to either one of them about it.

Morticia's picture
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Stop talking to everyone involved.

If she calls and wants to cancel, deal with it as usual.

Of course he's not going to dispute the charges, it's evidence!

Hillbilly's picture
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Morticia wrote:

Stop talking to everyone involved.

If she calls and wants to cancel, deal with it as usual.

Of course he's not going to dispute the charges, it's evidence!

I have only talked with the card holder (husband) no info has been given. Just that his card was charged at our property. That’s all.I bet you are correct on the evidence idea. Never thought if that! 

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I am stumped. You cannot tell her the card was declined because it was not. You only have his word (a disembodied voice on the phone) that says he is her husband. Is there some way you can contact the credit card company to say you are no certain if the person using this card is authorized to use it?

Perhaps we are ALL jumping to conclusions. Perhaps she is just taking a weekend getaway alone. I used to go camping by myself to get away from house, kids, husband, & job.

I am going to leave what I wrote in the beginning although i am now rethinking this. IF she comes and she stays, he cannot dispute the charge because she stayed and obviously, has access to the card.IF he is going to use the stay against her, it HAS to be paid so at least you will not lose money. Go to bed and look at it as THEIR problem, which it is. You do not give out info on guests so you neither confirm nor deny  her reservation or presence to him and say nothing to her other than welcome to our facility. However, document everything just in case.

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I know I'm not suppose to give out info on guests reservations unless its to the person who made the reservation.  That said, it's this guys card being used so they both have rights I would think.  But I can't talk to either one about it.  I have a feeling I'm going to be out the money on this reservation.

 

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Oh my!  I think you should get out of the middle of this...it’s not your problem, although you will most likely lose out.  I would call the guy back and tell him that if he has concerns about the security of his credit card he should call the credit card company.  You are not at liberty to confirm or deny any transactions to him since you can not verify his identity. 

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Generic's picture
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Exactly. He didn't make the reservation. The only person you can talk to is the person on the reservation. And he isn't it. 

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Silverspoon wrote:

Oh my!  I think you should get out of the middle of this...it’s not your problem, although you will most likely lose out.  I would call the guy back and tell him that if he has concerns about the security of his credit card he should call the credit card company.  You are not at liberty to confirm or deny any transactions to him since you can not verify his identity. 

Yes. This one.

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Think... do you want to be involved in a court case? 

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