First Never There Review & Reply

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gillumhouse's picture
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05/22/2008

Notification from GoogleMyBusiness said I had a review - a 2-star review.

Thomas said:

Never went there

My reply:
(owner)
3 mins ago
Thank you for admitting you have never been to the Gillum House Bed & Breakfast but decided to give a low review score. Had you stayed, you would have enjoyed a comfortable night's sleep and awakened to coffee brewing for breakfast. Not just any coffee mind you, but the country of coffee chosen by you that we roasted and then fresh-ground, fresh-perked to go with your breakfast of muffins, OJ, a non-citric juice, the entree of the day, and of course, coffee (or tea if preferred). We always have between 16 to 20 countries of green coffee beans in-house at all times. From feedback given by guests who stayed, you missed a feast - we serve "Family-style" so our guests take as much or as little as they wish.

 

As I always say - reply and give the commercial.

PhineasSwann's picture
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09/25/2012

I never know what to say when I get a 5-star review with no comments. Other than "Thanks for the 5-star review" anything additional seems silly. 

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gillumhouse's picture
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Someone left a 5* with no comment to which I replied:

thank you for the 5-Star review. I am happy you were pleased with our accommodations, breakfast, amd service. Remember, we are just under 7 miles west of Exit #124 (Jerry Dove Drive) on I-79..

Lee2014's picture
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12/11/2014

  It has two reviews above it now... So don't worry too much

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Have a great day!

 

gillumhouse's picture
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I was never worried about it. I used it to my advantage. Anyone who threatens me with a bad review will be told Publish and be damned. I will turn it into a commercial. However, thank you to those who published the good reviews.

 

seashanty's picture
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06/02/2008

 Never went there .... I wonder if it was a case of 'visiting' someplace on google and being asked to post a review. So they did. How silly. Everyone wants to get on the review train. 

notAgrandma's picture
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gillumhouse wrote:

Notification from GoogleMyBusiness said I had a review - a 2-star review.

Thomas said:

Never went there

My reply:
(owner)
...Not just any coffee mind you, but the country of coffee chosen by you that we roasted and then fresh-ground, fresh-perked ...We always have between 16 to 20 countries of green coffee beans in-house at all times....

OMG your coffee selection sounds amazing! I used to serve organic, locally roasted coffee that cost $17/lb. Super smooth, low acidity. I was told by numerous guests that our coffee was weak. I started buying the cheap stuff & received compliments. The folks that like Starbucks are the worst.

Your response to the random 2* review was perfect. What a *@$% jerk!

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Highlands John's picture
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04/16/2010

That's funny because I get my coffee in 1kg packs, own brand from the cash-and-carry and I frequently get comments about how nice it is.

There's nothing wrong with it, but it's nothing fancy.

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If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

gillumhouse's picture
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05/22/2008

I pay betweem $3.99 to $7.15 per pound for the green coffee beans depending on the country - AND unless I am out and get a request for a certain country, I only buy when they are On Sale. My supplier has been offering s flat-rate shipping option which I also use. I get about 3-roasts per pound and each gives me two 10-12 cup pots of coffee. If they want bold I do Sumatra, Ethiopia, Kenya - the African/India, Indonesia. 

Maui just went up to over $17 per pound. Glad I have a few pounds of that in-house. With luck, after the volcano gets back to normal it will go back to $8 per pound. Kona has been out of my price range for a while now- even the Kona Blend is too high. Bali has a Blue Mountain that is reasonable - Jamaica Blue Mountain has always been out of reach.

Highlands John's picture
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04/16/2010

What a daft thing to do, someone's got too much time on their hands.

Well done on your part, make the most of it.

Arks's picture
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05/22/2010

Highlands John wrote:

What a daft thing to do, someone's got too much time on their hands.

I think Google has a points system where people earn points for giving reviews. Even though, like TA's similar points system, the points have no meaning, I think some people enjoy seeing how many points they can earn. Since Google doesn't require a visit to review and earn points, people, as you say, with too much time on their hands, sit and enter brief reviews to get the points.

Locally, I noticed a ** review for a local restaurant that generally does much better, so I checked the reviewer and found he had reviewed every single restaurant in town, giving them all the same **. If Google doesn't fix this, people will eventually decide their reviews are worthless.

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

PhineasSwann's picture
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09/25/2012

Well played.

Morticia's picture
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05/22/2008

That's just weird.

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gillumhouse's picture
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05/22/2008

I am getting some wonderful comments on my FB page from posting it there. He did me a favor I think.

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