New One For Me

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Generic's picture
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02/24/2011

Guest calls X to cancel. I agree to cancel, but as per the contract, the charge is one night. Ten minutes later, the guest calls me to beg me to not charge them for the one night, telling me that they know people who go to the local university, etc. And if I don't agree, they are going to call up the credit card company and cancel the charge. But I simply said, that's the policy. Do what you need to do.

Here's the thing... I don't get paid by them, I get paid by X with a virtual CC, as far as I know, X has charged them for the one night last month when they made the reservation. I look at the reservation, they didn't really pay attention to anything... it has a request for a ground floor room (I don't have any and it specified that I have lots of stairs, stairs to the front door, stairs to the room and the room they reserved... top floor.)

But this is the first time that a guest had called directly after talking to X. But it's definitely clear, this person didn't read and in spite of not being in good health, is travelling without insurance. WHY? You aren't in good health, you have MORE of a reason to read.

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Highlands John's picture
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Not that I'm justifying it... but if you have health issues travel insurance is extortionate.

We pay £90 a year for world wide insurance for both of us. A couple down the road, she has health problems, were quoted £1,000+ for a single trip.

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Generic's picture
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Yup, but if the risk is that high, maybe you shouldn't travel.... and definitely not stay in a place that is ALL STAIRS.

Morticia's picture
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05/22/2008

I'd say 90% of cancelling OTA guests call me first. I tell them to call the OTA as I can't cancel the room.

The only guest who didn't call me just called his credit card and got the money back thru them. It depends on the credit card company who wins that one.

I'm not impressed by who the guest knows. I don't know anyone.

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Generic's picture
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They haven't actually cancelled yet, as I got no notification from X, but left X a note about it. But it's clear that they didn't read at all... but I wouldn't get the chargeback, X did. They took the deposit and only pay me via a virtual CC. 

Arks's picture
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Generic wrote:

...and only pay me via a virtual CC. 

So when you get your money from the virtual CC, you lose about 3% as a processing fee?

And I guess X also loses 3% when they take the money in the first place. What a racket!

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06/24/2008

Arks wrote:

Generic wrote:

...and only pay me via a virtual CC. 

So when you get your money from the virtual CC, you lose about 3% as a processing fee?

And I guess X also loses 3% when they take the money in the first place. What a racket!

Well X gets those CC fees by tacking on another 3% to the commission when they collect.  (15% if hotel collect, 18% if they collect) And the other payment method for X collect is by Invoice.  You invoice X when guest departs and they process payment to you with in 30 days!!!  surprise

Generic, I just was informed by another innkeeper that X is providing them all the customer details that is needed by Sq uare to process the card.  This has been my stumbling block working with them since the demise of B&B.com as we know them.  

Generic's picture
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02/24/2011

They provide everything, if you hotel collect, including the number on the back. Even with their own cards.

I pay X the same no matter which way I'm paid. I'm paying them slightly higher because I refused to give them a guaranteed room at any time. I pick and choose what they get. And I still have a 10% off when booking 2 nights on my website Smiling But I play with MyA all the time... X might get a 3 night hole as only available for 3 nights. And they often don't get my weekends as weekends, just as 3 days, when they are in season. They fill my holes, not my rooms. That's the beauty of MyA, you can play games you can't in RK. Something that I have brought up to John, but he doesn't seem intent on fixing. (Though programming wise, it's likely easier to do it the way that MyA has done done it.)

With MyA I can close a day to arrival or to departure, change the minimum and even change a price on the fly... on RK, I can put in a discount for the 3rd night if taken that doesn't appear unless you choose 3 nights for that room. But the games do fill my rooms. And all the X reservations have a non-refundable deposit, versus my direct which have none.

Generic's picture
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02/24/2011

Well, yeah, it's 2% but I would lose it the same way with any card payment. And I get paid right away and I don't get the extras for elite cards, foreign currency, etc.

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