Reservation software

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08/11/2015

Hi y'all!  I have never posted on this forum, so I'll introduce myself.  My name is Michelle.  My husband and I own a 9 room Inn in New Orleans.  We bought the business 3 years ago, and are the 3rd owners.  We have been using the reservation system we inherited, Rezovation.  I'm not too tech savy, and it was easiest to just keep doing what the previous owners had in place.  Rezovation has been bought by a  Europeon company called eviivo and they are integrating to their platform in the next few months.  We are now in the position of having to change our reservation system.  While eviivo looks slick and definitely mobile friendly (which Rezo was NOT), I want to make sure I do my research and go with the best, and most cost effective system.  So, I'm curious, what do you all use and are you happy with it?  I have spoken with Innroad, and have a live demo scheduled for next week.  The idea of migrating all my reservations to another system is definitely overwhelming to me.  We are heading in to our busiest season, so I need to do this sometime in the next two months.  

Thanks in advance for what I am sure will be your fantastic advice!  

 

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Joined:
09/10/2018

Thank you both for your insights. I have thought this but thought " hey, we're going to go in there and make it all ours! " and that is just overwhelming. I will redesign the website (since it's what I do for a living and easy for me), but I'll wait on changing up the reservation software.

Morticia's picture
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05/22/2008

flyingace71 wrote:

Thank you both for your insights. I have thought this but thought " hey, we're going to go in there and make it all ours! " and that is just overwhelming. I will redesign the website (since it's what I do for a living and easy for me), but I'll wait on changing up the reservation software.

We took an entire year before we made any drastic changes. The first one? Getting online booking. We were the first b&b in our town to have it.

We used the same cookbook, had the same furnishings, had the same prices.

After a year we had a better idea of who our market was and wasn't and that's when the changes rolled in!

Complete interior renovation, all new breakfasts, new attitude all around.

If occupancy is low, then definitely jump in to change that. If it's high, but prices are too low, make changes slowly but steadily. If occupancy and pricess are where you want them, go slowly until you understand who your customer is.

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Joined:
09/10/2018

We are deciding between ThinkReservations and Little Hotelier right now. Current owners use ResKey.

JimBoone's picture
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12/18/2014

flyingace71 wrote:

We are deciding between ThinkReservations and Little Hotelier right now. Current owners use ResKey.

Just 2 cents worth from an old guy who has managed different businesses over the years; if something is in place and working I wouldn't be in too big of a rush to make changes quickly, get your feet on the ground, get comfortable with your operation and then change slowly as you find a personal reason to make a change. I don't mean just the booking system, but all the processes that are in place, there is so much to learn without adding new initially, make it easier on yourself.

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Joined:
06/24/2008

JimBoone wrote:

flyingace71 wrote:

We are deciding between ThinkReservations and Little Hotelier right now. Current owners use ResKey.

Just 2 cents worth from an old guy who has managed different businesses over the years; if something is in place and working I wouldn't be in too big of a rush to make changes quickly, get your feet on the ground, get comfortable with your operation and then change slowly as you find a personal reason to make a change. I don't mean just the booking system, but all the processes that are in place, there is so much to learn without adding new initially, make it easier on yourself.


And I too will add my 2 cents.  Flyinggace - take some time to look through ResKey and make sure that they are using all the bells and whistles that are offered with them.  Make sure it is set up the way you like, etc. as many people do not.  The forum on their site is great to ask questions if you are unsure how something works.   There are different ways to set up the view as well. 

 

Anon Inn's picture
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Joined:
09/26/2011

I'll chime in on Reservation Key.  I don't use all features, but have found that as my needs change, the handy features are already there.  My personal favorite is the ability to see that your correspondence has been opened and read by the guest. I've been using since 2011.  2 inn rooms and 2 vacation rentals.  Formerly with ResNexus. 

gillumhouse's picture
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Joined:
05/22/2008

I love ReservationKey and have used it for years now. Lots of Bells & Whistles that are NOT complicated, 30-day free trial, great tech support, and John will "hold your hand" to get you on the system the way you want it. It has a lot of reports also. Easy for both me and the guests to use.

Arks's picture
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Joined:
05/22/2010

Two very popular ones are Reservation Key, $34/month for up to 10 rooms, and ThinkReservations, $90/month for 9 rooms ($10/room/month).

If you want to accept instant online payments so guests get instant confirmation that the reservation is made and a deposit accepted, there will be some additional charges for the payment processor.

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