#1 most important thing to do first after buying an inn?

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Joined:
09/10/2018

Hey all! I just want to first say THANK YOU to you all for how much advice and tips I’ve learned since we started this crazy leg of our life by buying an Inn!! You’re all the best!

We take possession of our property next Wednesday, Jan. 9th!! 

What is, in your opinion, the first thing (besides having a toast and celebrating our new adventure) business-wise, you would do?

Thanks all!

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Joined:
07/12/2016

Congratulations!!   I would add, get all the utilities transferred to your name.  Find out account #s, security codes, passwords etc.  I had a very difficult time with AT&T getting the phone #s transferred to my name because I didn't have the account numbers and security code.  The phone numbers had been around a very long time, listed in who knows how many places over the years, and I didn't want to lose them.

Also, if you have a master key for all your rooms, find out the locksmith who made the original.  

Find out if there are any outstanding Gift Certificates out there.   We've had folks with GC over 10-15 years old looking to reserve and we had no data on them.

Lastly, if you don't have it physically, find out where they printed their stuff for the art work, original photos, logo, font, etc.  It took me a while to find out the font of our logo.

Question to you.  Why did you change from RezKey to Checkfront?

Lee2014's picture
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12/11/2014

  Perfect!  Glad for you.  The first thing to do is be ready for the impossible-I-can't-believe-this-happened situation because it is just around the corner!  Keep a diary or journal.  You will love reading it later on!

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Have a great day!

 

Morticia's picture
Online
Joined:
05/22/2008

Before the previous owners head off into the sunset be sure to get their phone list of who to call in an emergency.

We had owned our place less than a month when the sewer backed up into a guest room. Without the plumber's info right at hand, it would have been a larger disaster than it was.

Get a list of all the passwords for all the accounts you're taking over. We had to get a lawyer involved to get the password for the website!

Get a list of every website the place is listed on.

Good luck!

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Never judge a person's story by the chapter you walked in on.

 

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Joined:
09/10/2018

Thanks! Your advice on this forum is invaluable and I respect your tips! We have this per contract. It helps that I'm a web designer by trade (designer by trade for 25+) years. All I will need is the domain log in and I'm good. AIR is making me create a new account. Trip Advisor, expedia are able to switch us over. haven't heard about Booking.com or others yet. We are switching from ResKey to Checkfront/My Allocator for accomodation/PMS software. I've already got the new set up ready to go. Just going to switch it over on the 9th. I'm also an expert on SEO and online marketing, I do it for all my clients. I hope it helps!

Morticia's picture
Online
Joined:
05/22/2008

I'm going to chuckle here, but it's really good-natured and not mean - you're going to take care of 11 rooms, build a website, continue with outside clients, handle marketing, laundry, cooking, maintenance, guest relations, etc etc in the same 24 hour day we all have?

 

Camge's picture
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Joined:
09/27/2014

Congratulations. It is a pretty amazing journey❤️

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Cam Gelb

 

Camge's picture
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Joined:
09/27/2014

Congratulations. It is a pretty amazing journey❤️

Camge's picture
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Joined:
09/27/2014

Congratulations. It is a pretty amazing journey❤️

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Joined:
09/10/2018

Thanks. It's exciting. I think as much work as it's going to be, we're both looking forward to all the fun things we get to do while updating this place and making it ours!

gillumhouse's picture
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Joined:
05/22/2008

Get a good night's sleep while you still can.

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Joined:
09/10/2018

Thanks, that's a good one! We will definitely try to do that. We've been in such limbo waiting for everything to happen this whole time and over the holidays, I got lots of rest. My wife started feeling guilty sleeping in so much but I told her "we're about to hella-busy, get all the rest we can!"

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