Google Direct Book - Anyone Signing Up?

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PhineasSwann's picture
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09/25/2012

Notice that Google is now offering direct book from their search results. 

Obviously they're the latest to get in the OTA game, and I'm sure Ex, Boo and the rest are petrified.

Has anyone signed up? They've got a list of 3rd party providers that offer integration. I've asked Think if they're going to provide it, or if I need to go through a third party. They list about 12 of them on their site. 

 

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Generic's picture
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I'm waiting to hear from a company that is (BETA) integrated with MA and handles Google Hotel Ads to see what's up and how it works for those on RK and MA.

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Thanks for the thread.  I reguarly check our Google business page and again after I received an message someone updated the page (they added photos).  I too noticed the things like "'do not rent cars" and others that don't apply.  I have updated several times and changes are not accepted, even after a few days.  I would love to change the Google picture of our property which is many years old before we bought it.  Our web host mentioned a completed business page and positive reviews on the page impacts searches, so they suggested to treat it as important as TA.

PhineasSwann's picture
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Think responded with an automated "we're working on it" message, which I'll paste below. I'm going to give them about a month, and then see about a third party. As much as I don't want to have yet another company to give commissions to, Google is the 800-pound gorilla and I can't be left behind, sadly. 

ThinkReservations is working with Google’s advertisement to allow for direct booking, “Google Hotel Ads”. We’re currently waiting on Google at this point. We don’t have an ETA from them but we’re hopeful we will hear back from them soon so that we can continue down the development path to support Google Hotel Ads. It’s been a long drawn-out process for us as we started reaching out to Google about partnering with them back in 2015 when Google Hotel Ads was released. We’ve made some progress with them recently, however!

Have a great rest of your day!

 

 

Arks's picture
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PhineasSwann wrote:

Google is the 800-pound gorilla... 

They sure are. But their ideas aren't a sure thing. They've had a lot of failures, haven't they. Things that were beat out by better products. I never heard of most of the things on this list. I just found it on...Bing Eye-wink

  • Google+.
  • Orkut.
  • Google Wave.
  • Google Hangouts.
  • Google Answers.
  • Google Catalog Search.
  • Dodgeball.
  • Google Notebook.
  • Google Page Creator.
  • Google Video.
  • Google Glass.
  • Google Knol.
  • Google Offers.
  • Google Web Accelerator.
  • Jaiku.
  • Google Health.
  • Google X.
  • Google Lively.
  • Google Buzz.
  • Nexus Q.
  • Google Reader.
  • iGoogle.

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Arks's picture
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Arks wrote:

They sure are. But their ideas aren't a sure thing. They've had a lot of failures, haven't they...

That being said, I just got the latest newsletter from hotel management expert Vikram Singh. The lead story is, "How Google Reviews Is Crushing TripAdvisor". An excerpt:

My latest article is about Google Reviews and how it is taking the lead over TripAdvisor. Optimizing your Google Reviews presence needs to be a priority for anyone running a location-focused business. Hotels and B&Bs are as location-centric as it gets. I also outline how TripAdvisor is slipping into the dark territory Yelp now occupies in the restaurant industry.

Based on this, I spent about 30 minutes updating my "Google My Business" page, adding updated photos (last ones I added were 5 years ago), added amenities, business hours, etc. that I hadn't bothered with back when they seemed less important than TA.

Morticia's picture
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05/22/2008

I just read that same article and made a note for tomorrow!

What did you put for business hours? That one stumps me. Is it the time during which I'll answer the phone? That seems the best bet, except then you get people who think they can't check in after 9 pm or they can check in at 9 am!

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Arks's picture
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Morticia wrote:

I just read that same article and made a note for tomorrow!

What did you put for business hours? That one stumps me. Is it the time during which I'll answer the phone? That seems the best bet, except then you get people who think they can't check in after 9 pm or they can check in at 9 am!

Isn't Vikram Singh good! And free! I loved his lecture at AIHP a few years ago.

I put 24/7 hours because people can arrive anytime. Callers get voice mail. Texters get a response as soon as I see the text, which might be the next morning.

But it said hours will be verified before they are posted live. I don't know how they do that, or why they care so much!

Morticia's picture
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05/22/2008

I logged in this morning because we had a review. Got the message that some of my info had been updated by a user and I should verify it.

 

Nothing is highlighted so I have no idea what's changed!

Morticia's picture
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Morticia wrote:

Nothing is highlighted so I have no idea what's changed!

Oh, this is what changed - someone added that we don't rent cars. Really?

There must be some sort of point system out there for adding info to pages.

Awhile ago someone went in and checked off we don't have a bar. Just leave it alone already! No laundry service, not kid friendly, a whole bunch of things. No concierge, no money laundering, um, money exchange.

gillumhouse's picture
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05/22/2008

Based on this thread, I just spent the morning updating my Goo My Biz. I also have the Do Not Rent cars and have no idea where that came from either. I wanted to edit my amenities and the only thing it said I could edit was wheechair info - all rooms are upstairs wheelchair is N/A since I do not have an elevator (1912 house did not come with those). And although I have a ramp, you are NOT getting to any rooms or bathrooms.

Now I need to know how to get rid of my personal goo page or do I want to just leave that alone?

Anon Inn's picture
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09/26/2011

https://www.mirai.com/blog/book-on-google-1-of-4-what-it-is-and-how-the-client-see-it/ 

I found this article.  Looks like cancellation requests directed to the lodging establishment, not handled by Google.  

Morticia's picture
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05/22/2008

That's what the guest see in re a cancellation. I think the hotel still pays the commission.

Morticia's picture
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05/22/2008

Check what their cancellation policy is. I heard it's all in the guests favor. I haven't actually looked at it myself.

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