Problems with RK in accessing guest info?

2 replies [Last post]
Morticia's picture
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Joined:
05/22/2008

Trying to update some guest data in RezKey and I cannot open any guest files. I did 2 of them and then poof! no more access. I tried to make a reservation for a guest whose info I know is in the DB and nothing happened when I hit 'search.' I logged out and back in.

Anyone else having problems looking at your guest info?

Solution to problem: you cannot have 2 guest records open at once. If one is open you have to close it before opening another.

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Joined:
06/24/2008

Glad you got the solution.  I never have experienced that.  

Arks's picture
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Joined:
05/22/2010

Glad you figured it out. Just by luck, I've never encountered it. Would have been a hard one to figure out. Noted for future use!

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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