Commission from Expedia/Hotels suddenly 30% ...

6 replies [Last post]
Offline
Joined:
02/07/2019

We get a lot of our bookings from outside sites, and have been paying an 18% commission on our bookings. About a week ago, the reservations coming from sites like Expedia and Hotels.com started coming in minus around 30% commission. We've received no explanation.

Anyone had a similar experience? We're stumped as to what is going on. Calls to the sites haven't gotten us any answers yet.

Lee2014's picture
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Joined:
12/11/2014

  Block your rooms on this site until you can get it figured out.  

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Offline
Joined:
06/24/2008

Contact Expedia.  They may have 'mistakenly'winkangry added you to one of their so-called beefed up marketing strategies which cost you more commission. 

I have had that happen to me several years ago.  You don't know it has happened until get the first booking.  They hide it somewhere in Partner Central I think.  (tried to find it but no luck)  

Kayaker's picture
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Joined:
11/19/2018

Had same thing happen to me.  But I had been warned by another innkeeper to be on alert.  Expedia et al may try to suck you into their "linked" (they use another word but I can't remember it) bookings where a guest combines room, car, airfare for a larger guest discount.  YOU pay extra for this; it's about 12% above your normal 18%.

Your dedicated Expedia rep for your area can fix this. If you have trouble with response time from your rep, just use email support for Expedia; it's pretty good. 

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The Inn at Mallard Cove
Olympia, WA, USA
www.theinnatmallardcove

 

Offline
Joined:
02/07/2019

Thanks! Yep - that's what happened. Apparently when I signed their agreement, it was in there somewhere - the "package" rate. It's fixed now.

Hillbilly's picture
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Joined:
10/22/2011

This same thing happened to us when we signed up.  I had a bunch of reservations come in when I was on this.  After I signed a new contract with them our reservations tanked.  I might have to go back.  I hate paying that high commission rate.

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Hillbilly

 

Morticia's picture
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Joined:
05/22/2008

Can you remove your inventory until you get an answer?

Look in your account to see if you were set to a higher commission program for better visibility.

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