3 replies [Last post]
Tom
Tom's picture
Offline
Joined:
10/11/2009

The question has arisen in the executive suite here:  almost 3 years ago we issued a check to refund a $150 deposit on a cancellation made within our full refund date window.  It was never cashed.  I got a call today saying they found the old check asking if it was okay to try to cash it now.  Should we 1) reissue a check, 2) no check, but give a one-year rain-check voucher for a stay here, or 3) just say too late, no go.

Generic's picture
Offline
Joined:
02/24/2011

The old cheque is stale, no bank should be allowed to cash it. (There is an exception for government cheques.) 

I would reissue it. You want the liability off of your books.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

OnTheShore's picture
Offline
Joined:
08/28/2011

It is it still an outstanding liability on your books?

I would be tempted to say "you can try" and then (maybe) add, "but if it gets rejected, there is no recourse."

__________________

"where even time relaxes...."

 

Morticia's picture
Offline
Joined:
05/22/2008

OnTheShore wrote:

It is it still an outstanding liability on your books?

I would be tempted to say "you can try" and then (maybe) add, "but if it gets rejected, there is no recourse."

I like this. But, if it falls, id ask them to send the check back and you'll issue another. 

I'm the mother of a kid who never turned in the checks for her lunch and ate free for a year. I was mortified. I'm obviously also a person who does not closely monitor her check book.

I'd want the guests be happy. I know what it's like to make a mistake like that.

We just had a guest whose dad died and she did not cash the refund check for 4 months.

__________________

Never judge a person's story by the chapter you walked in on.

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.