What are your observations about their stay? IS their bathroom in the hallway and opens to another room and the kitchen? Are the floors squeaky? Is the soap the size of a tic tac?
Our floors are squeaky, it's an old house. We have a detached bath, too, and it's hard to explain so a picture helps. Our bars of soap are small, good for 4-6 showers, so not teeny.
How difficult is WiFi to figure out? That sounds weird. TV's are another thing altogether. There are no two TV's in the world that work the same! However, that statement makes the guest sound clueless. (We had to tape off the remote because guests kept switching to the wrong setting then saying the TV didn't work.)
Good idea to wait the 24 hours before replying..
Thank you for your reply! I'm beside myself and trying to respond appropriately to the review, and I appreciate a neutral perspective.
Guests rented the cheap room-with private bathroom across the hall. Bathroom has one door, which opens towards the hallway, and across from their room. The guest room next door to that one has an ensuite. Kitchen is adjoining a wall of the bathroom, with the shared wall perpendivular to the opening of the door. from the bathroom. Pictures, with text overlay describing "private bathroom across the hall" is there, but often they only look at the price.
Floor is squeaky everywhere, commensurate with build date in 1930's and wood floors.
Tic tac sized soaps- I don't think so. Industry standard sized private label, small size, not full size, but FREE as a courtesy and not miniscule. Guest liked them and the shampoo enough to take the extras from their one night stay when they left. Prolly the same size as yours. Ordered from the company in the northeast that does such a great job-as they have been for the entire 18 seasons we've been in business.
Wifi may or may not be difficult, depending on guest and literacy. There is a printed and laminated sheet with instructions on the bed, with different possible user error issues and solutions indicated. TV-once they mess it up pounding away at every button, it's a crap shoot.
I did check them in in person. Spent time answering questions. They already knew the answers, apparently, because no matter which of the questions I answered, they told me otherwise after a partial response by me. Told them where to find me-we live downstairs.
Told them all about breakfast-and they loved what I fixed that day, except they left well before it was served, without even telling me they were leaving. My 5 nighter told me. The room door was closed, and I thought they were still asleep. If they had let me know they were leaving, they could've had a breakfast to go.
YEESH!
Can I steal your description of the soap?
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