Beating head against wall. Guest reserved 4 rooms for an event weekend. Then they called and wanted another room. We added the one they wanted. Then they reserved another online. I called to find out if they really wanted 6 rooms. Oh no, only 4. Well, which 4 would work for you? 'We have 6 months to decide don't we?' Um, no. There are other people who want to reserve rooms for that event, too.
Guest kept saying how they knew so many people who were looking for rooms but they didn't see where their holding 6 rooms when they only wanted 4 was a big deal.
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Never judge a person's story by the chapter you walked in on.