Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
Generally-speaking we answer the phone from 9-9 and don't answer it after 9 pm. Sometimes we shut the office down earlier and don't answer the phone because we can't take a reservation and callers get grumpy. Our message tells callers to go to the website if they want to book immediately, or leave us a message and we'll call back.
Caller last night rang at 8:57. I didn't answer as I was not in the best frame of mind and the computer was off. I returned the call this morning. I was greeted with a person sarcastically asking if we *ever* answered the phone as they'd been calling everyday for weeks and no one ever answered. (After hanging up I checked our caller id and she called a couple of days ago, 3 times in a row at the same time. No message.)
I said they must not have been calling this number (As I hadn't seen the caller id at that point) and explained we were a B&B and we go to bed early, but someone is answering the phone all day during the day. She said they *finally* decided to leave a message to see if *anyone* would bother to return their call.
Geez Louise. NO ONE calls 'everyday for weeks' to make a reservation. I have no idea what her problem was or why she took that attitude but my horoscope advised me to not get sucked into drama, so I'm letting this go. I have changed our office hours on Google in case that's where she saw it. And now I'm changing it on our answering machine.
Caller last night rang at 8:57. I didn't answer as I was not in the best frame of mind and the computer was off. I returned the call this morning. I was greeted with a person sarcastically asking if we *ever* answered the phone as they'd been calling everyday for weeks and no one ever answered. (After hanging up I checked our caller id and she called a couple of days ago, 3 times in a row at the same time. No message.)
I said they must not have been calling this number (As I hadn't seen the caller id at that point) and explained we were a B&B and we go to bed early, but someone is answering the phone all day during the day. She said they *finally* decided to leave a message to see if *anyone* would bother to return their call.
Geez Louise. NO ONE calls 'everyday for weeks' to make a reservation. I have no idea what her problem was or why she took that attitude but my horoscope advised me to not get sucked into drama, so I'm letting this go. I have changed our office hours on Google in case that's where she saw it. And now I'm changing it on our answering machine.