Repeat guests

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Morticia's picture
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05/22/2008

Last year you may recall the story about the guests who stayed because their favorite place had closed. And we heard about how wonderful the other place was the whole time they were here.

They're baaaack.

Emailed some questions because they wanted to stay elsewhere (not here) but couldn't remember the name of the place and did I know (some description here). Replied back with info requested. (Essentially search terms)

Another email saying all the places they called are not opening this year. (Yikes!) Are we open? What they're being told is there are too many restrictions on occupancy (not) and no one can get help (I get this. You might have 5-6 hours/week at the rate we're going. It's better to stay on unemployment until it runs out in Dec.)

And, are we open and can they stay here?

A) you only stayed because your favorite place was closed; B) everyone else you've called isn't opening so you need a place to stay.

I feel so loved. Eye-wink

__________________

What a long, strange trip it’s been.

 

gillumhouse's picture
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05/22/2008

My rates are the same as before. None of my repeats have quibbled nor have any of the new ones.

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09/26/2011

I did raise prices a bit this year.  No complaints. 

Tom
Tom's picture
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10/11/2009

We added $10 to our three least expensive rooms, narrowing the spread -- now $175 to $195.  I don't expect problems.  If they have a reason to stay, they'll either come or they won't come. if they do, they'll be treated safely and with hospitality and it's a lot of work. Hospitality motto for summer 2020: twice the work for half the money is doing well.

Morticia's picture
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05/22/2008

We’ve reduced services. No daily cleaning, no self serve coffee or snacks. The rooms are stripped to strictly functional, no frills, no fancy decorative items.

 And we have so many restrictions in place no one is coming anyway. Once the restrictions lift and people start calling again then I’ll go back to regular prices.

 Right now we’re back to 2010 pricing.

Morticia's picture
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05/22/2008

Anon Inn wrote:

I did raise prices a bit this year.  No complaints. 

 We cut ours drastically. 

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09/26/2011

I did raise, but don't think it has affected occupancy beyond the COVID.  Most of my regulars for the year have canceled.  The guests coming now are just glad to find someplace relatively small that is open.  I project a quarter of normal occupancy.  That will be enough to keep up with the bills, no frills. 

Morticia's picture
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05/22/2008

“Bills, no frills,” my motto for this year! Eye-wink

TheBeachHouse's picture
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06/24/2013

In a similar lovefest, we had to get rid of the buffet so we are doing chefs choice but with a choice to,opt out and get either toast, yogurt, cereal, oatmeal,or scrambled eggs.   Everyone is choosing the scrambled eggs.     I almost want to ask if they want fries with that.    

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TBH

 

TheBeachHouse's picture
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06/24/2013

Shaking my head.   

Arks's picture
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05/22/2010

I've had it happen too. I cannot imagine why they volunteer the information that they're only staying because the place they really wanted is unavailable. Amazing how people can be that clueless and still make it through life just fine!

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

gillumhouse's picture
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05/22/2008

Charge them double!!

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