Just Starting Out with a Few Questions about Salary and What to Expect

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 Hi All,

I graduated from college in May and have been toying with the idea of working for an inn since around November.  I have done some research on the subject and think that this is something that I would really enjoy doing and something that I would be good at.  I have read books, Googled like crazy and even shadowed someone at a hotel to see if it something that I would enjoy doing.  I recently left a job that was miserable and terrible, it completely drained my spirit and I think that at my age it is the tie to take a risk.  I know a lot of you are owners, and while at some point I would love to own my own inn, right now I just want to work at an inn.  I live in New Jersey and I want to move up to Connecticut, where it is looking very strongly like I might have a job offer from a 22 room inn on the shoreline.  I have been trying to figure out about what type of pay I would be looking at, but cannot seem to get a roundabout figure.  As I will most likely not have my family's support because I would be moving I want to make sure that I would be able to support myself on the pay.  I would be doing the job of an innkeeper/assistant innkeeper, but would not be living at the inn.  I do not have any experience working in hospitality, but like I said before I have done my research and am willing to learn.  My attitude, is something that I think the innkeeper was very impressed by.  I am going to go up in a few weeks to talk with the innkeeper again and discuss salary and when I would start and all that fun stuff.  I just want to go in with some idea of the amount of money I would be making to know if this is doable or if this is just a pipe dream.  I would be moving into my friend's basement until we found an apartment that both of us could afford so I would be living with a roommate so I am not too concerned about rent, I just want to make sure I have enough for rent and then some so that I could put some money aside and be able to buy things.

Also, if any of you have any advice or good websites or books for me to check out I would really love that.

Thank you all in advance for your help with this!! I really really appreciate your time!!  Thanks a bunch!! 

Danielle

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 Salary?  What's that?

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Yes I know this is a very old thread, but I thought I would add, that I work as a housekeeper at a hotel, and they expect us to clean 16 rooms per day (no matter what the room is like), and I started at 11/hr, and am up to 12.50/hr right now.

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Olga wrote:

Yes I know this is a very old thread, but I thought I would add, that I work as a housekeeper at a hotel, and they expect us to clean 16 rooms per day (no matter what the room is like), and I started at 11/hr, and am up to 12.50/hr right now.

Do you work as a team or do you personally clean 16 rooms/day? I'd like to know because I haven't found a housekeeper in years who can clean 7 rooms! And we pay about what you're making.

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Madeleine wrote:

Olga wrote:

Yes I know this is a very old thread, but I thought I would add, that I work as a housekeeper at a hotel, and they expect us to clean 16 rooms per day (no matter what the room is like), and I started at 11/hr, and am up to 12.50/hr right now.

Do you work as a team or do you personally clean 16 rooms/day? I'd like to know because I haven't found a housekeeper in years who can clean 7 rooms! And we pay about what you're making.

We clean 16 rooms on our own, rarely do we work in teams.  This is a mixture of check-ins and check-outs.  Some days depending on occupancy and staff for that day, we may get less rooms to clean.  On really heavy days where we have mostly check-outs, they will give us less rooms to clean and sometimes our houseman will help out by stripping the rooms for us (taking all the dirty linen and towels and garbage out of the room, which is very helpful). 

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Thanks. This year the housekeeper we hire will not be allowed to slack off and only clean 4 rooms. We will require that the person we hire clean all 7 rooms and the common areas. If you can do it, so can someone I hire!

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Madeleine wrote:

Thanks. This year the housekeeper we hire will not be allowed to slack off and only clean 4 rooms. We will require that the person we hire clean all 7 rooms and the common areas. If you can do it, so can someone I hire!

Are your rooms similar size to hotels with about the same amount of cleaning and amenities to replace?  I would think 7 rooms and common areas would be reasonable Smiling

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My rooms are smaller than most hotel rooms. The problem is that my DH interviews the people and tells them it will take them an hour to clean each room and that's how long they take. No matter how long they've been here! Next time he does not get to tell them anything!

He is not good with delegating. He thinks WE should be doing at least as much cleaning as the housekeeper does to 'be fair'. He doesn't understand that managment manages so the employees can work and get paid. There are plenty of jobs he could be doing in the office and not cleaning bathrooms.

There are days he's done cleaning 3 rooms and then starts in cleaning more! I have to tell him to stop or the housekeeper won't have anything to do! He's afraid the housekeeper won't get done in time for check-ins so he has to 'help'. Of COURSE the housekeeper doesn't work faster! She's getting paid the same amount if she cleans 4 rooms as if she cleaned 7!

So, this year it will be different.

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Madeleine wrote:

My rooms are smaller than most hotel rooms. The problem is that my DH interviews the people and tells them it will take them an hour to clean each room and that's how long they take. No matter how long they've been here! Next time he does not get to tell them anything!

He is not good with delegating. He thinks WE should be doing at least as much cleaning as the housekeeper does to 'be fair'. He doesn't understand that managment manages so the employees can work and get paid. There are plenty of jobs he could be doing in the office and not cleaning bathrooms.

There are days he's done cleaning 3 rooms and then starts in cleaning more! I have to tell him to stop or the housekeeper won't have anything to do! He's afraid the housekeeper won't get done in time for check-ins so he has to 'help'. Of COURSE the housekeeper doesn't work faster! She's getting paid the same amount if she cleans 4 rooms as if she cleaned 7!

So, this year it will be different.

I agree.  He needs faith in the housekeeper Smiling

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our housekeeper does 12 and she is pooped I will admit but does it on a regular basis my friend edit who is a housekeeping supervisor at a large hotel 4 star often has 18 and some of them have 2 king size beds in but I don't think that is at all reasonable. You can't tell me its to a standard! Also they way I see it is my time as a marketer is more valuable than me as a toilet cleaner so its worth paying someone to do that so I am doing what I am good at and bringing money in.

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My husband and I just applied for a keepers job with a lodge up in the mountains. It seemed to good to be true. We were called and went up to interview. Oh MY....you get a small 3 room cabin, one room is the office, with no computer they want you to use yours, you also have to bring up a refridgerator and genorator if you want them as they are not supplied. They pay your utilities and Huges net for the phone, but no tv, which we pay for and would be satellite because of area. We do all aspects of land maintenance and the pool, and all housekeeping as well as making appointments and visitor schedules. The grocery stores are miles away, and a bit expensive because of area. Only one person can leave the property at a time, never both of you ever! Until Nov when they give you a paid vacation of a week off. Its an 8 hour drive to anywhere so you lose 2 days vacation trying to go on one. They only wanted to pay us as a couple $1000 a month with deductions OR a food allotment of $250 (monthly) at grocery store that is an hour away and costly, and a $100 gasoline allotment (Gas is $4.83 to $5.01 a gal) monthly in lou of pay. But then they still want to take deductions from balance of wages. 24/7 - 365 days a year. We call that Endentured Servents. Very Very unacceptable!   No way to save anything for retirement. And they actually think they are giving you a deal to live in such a wonderful location and all with free rent. ITS NOT A DEAL, but its a nice location. Just ask WHAT THEY pay, and remember, they own you for the season.

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OH MY what are these people thinking. Sorry you wasted your time...but live and learn Smiling

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redeye59 wrote:

, and remember, they own you for the season.

That's probably the best quote of this thread. And so true!

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Wage? someone pays me to do this????

Tom
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No, a.g. - you and I do B&B just for the fun of it, but I guess some people still have to pay bills.  Pity.

Tom
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Feels like 24/7 indeed.  Even with careful time management (e.g. strict breakfast hours, no early check-in) it is at least 12/7, maybe more when busy.  So, quoting a $$/hour rate is misleading.  If it is real time-clock hours (like a housekeeper) then its 40 a week and overtime after.  If it is looking after a property, it may be a salary based on "$12/hr" = $25,000/year, but you will be putting in long hours and always on-call so actual wage is really, really low.  When discussing wage with an employer, you will need to know what state laws apply, whether overtime will apply and how hours will be accounted.

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Surfer-we are employed Innkeepers and we dont think we are paid enough to do the job which we are on 24/7 meaning we completely run the Inn. You should ask

1. How many eveents do they do and will you have help during those events

2. What is the average occupancy when they are busy and will you be doing housekeeping as well as helping to run the Inn with the Innkeepers

3. Thats a sizable Inn and you don't livee on-premises? How much would it cost you to rent a house or apartment on your own?

4. How many assistant Innkepers have there been?

Just want you to make sure that you ask all those questions unless of course you want to take this job for the experience-and if you do have events experience did you just have to plan the event or did you have to give the prospective guest information on caterers and so forth or did you include this in the fee. How many events do they do on average. Tell them what you are willing to do and not willing to do-don't shortchange yourself because you are young and just out of school. This of course is IMHO you gotta LOVE the job.

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I know this is an older post, but I came across it while searching this same question out.  Right now I run an upscale six room bed and breakfast (read this as it is:  cooking, cleaning, reservations, ect ect ect)  I have help on the weekends in the form of a housekeeper.  I make a very low hourly wage {less then the talks above} and do an amazing job if I do say so myself -- TA reviews are full of my name. 

My dream is to own my own someday, but right now I am searching for a larger Inn to manage at a better pay.  How many of you own your Inn?  Or do you manage? 

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I was the owner of an inn similar to what you describe - I made no money.  You're doing better as an innkeeper. 

Also, I constantly had to sink money into the properties. 

You might indeed be better off managing a larger property than owning one someday. 

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Lovemycareer, most of the people on this site are owner/operators of their own B&B. If you are looking for a bigger place to run they are out there you just have to search and you should be able to make more $ with your experience as it sounds as if you do it all! What area of the country are you looking in? I know of one in PA at this time- let me know if you are interested.

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Part of what you are wanting is experience, right?  Sometimes you agree to take a rate of pay that seems low but you are gaining a lot in other areas.  Maybe you can negotiate for a commission or a percentage of rentals. 

I also paid my housekeepers $15 an hour ... and they were paid more than I ever earned as an innkeeper.  Sad but true. (that was my own problem, I won't go into it)  Housekeeping was hard, demanding work performed to high standards.  Without a clean place, guests won't return.  I paid what I had to in order to prevent 'my girls' from migrating to another inn or hotel.

Here is a reality check.  $11 to $12 an hour is the prevailing wage in my area for bank tellers, customer service reps and general office workers.  I have been offered a job that pays $12.50 an hour and I have to work nights and Saturdays.  (If I take it, I'm going to continue my job search) I earned twice that years back as an office manager.  The playing field has changed.  For many, a paycheck is a paycheck. 

Best of luck, really!  Enthusiasm and a great attitude can go a long way.

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We're nudging $13/hr here for housekeeping but the only other jobs around are retail, which are a lot less. And we offer the 'security' of having a fixed schedule so the person can get another job knowing what their hours here will be. No one in retail can say that. They get called in and sent home whenever. Ditto at the restaurants.

And we still had problems finding help.

When I wanted to learn the book trade, I got a PT job at $10, but I was getting experience. There are times a lower salary is a good trade for being able to put 'experience' on your rez.

In that case, what this person should be sure of is that the place she is looking at has a GOOD reputation. No sense in using a place no one in the industry respects as your reference down the road.

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$12 an hour? Thats a bargain! I pay my housekeeper $15 an hour.

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The Farmers Daughter wrote:

$12 an hour? Thats a bargain! I pay my housekeeper $15 an hour.

Me too - that is what I pay my innsitters that help us out - and a three hour minumum. Sometimes I pay that just to have them babysit the inn and check in guests when we are both out driving tours as we don't get back until 6 pm.

Riki

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Well I am glad you have been doing your homework. But reading cannotreally train you for the experience. All of us here did the same I am sure before we started into innkeeping and took aspiring innkeeper courses and in some cases, did internships as well. And we still weren't prepared for some of the things we have encountered.  Which is why lots of folks join in here to learn how to deal with a variety of different situations.

Too bad you don't have time to do some time of an internship. A 22 room inn could be a real nightmare to run. How many staff do they have? Do you have experience as supervisor and in dealing with employees. I wish you well, but if the inn is a successful one, I would think they will want someone with experience.   At the shore....so they aren't open right now???? OR are they??? I would guess not too much business this time of year.

Salary, hard to say, most of folks here are fairly small operations. They may want to give you a base salary and maybe then have you work on commission for sales/ or percentage of rooms booked. 

The most I personally have ever heard offered for an innkeeping position was $50,000 a year and this was for a couple.  I seriously doubt they would be paying that kind of salary to an individual. Hopefully someone else here has more experience than I do with this and can give you a more informed answer.

Best wishes...a good and positive attitude certainly is a good thing.

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Thanks for this information Catlady - this discussion has given me some numbers to work with. We leave next week to meet the owners (who also are the current Innkeepers) of the 5 br b&b inn in Montana that we are being considered for, to spend some time at the inn, and to tool around the area to see if we like the place. I was still fretting over not being certain exactly what kind of income to go in expecting.

What size inn/b&b do you own?

(You might remember that we are the Texas couple without direct experience to innkeeping, but property management and travel industry experience.)

This discussion brought by Surfer, and all your replies have been helpful. THANKS.

 

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Actually $50K is not at all out of the question for an individual running an inn.  I've certainly made more.

But the operative word is running.  That means someone experienced in the range of skills a managing innkeeper would need.  That's more than a positive attitude.

As an assistant innkeeper with no experience, salaries are all over the place but would most likely be on the low end.  I've seen places offering rates of pay as low as $9 an hour.

And I hate to say it, but folks who are looking to hire someone right out of school with a good attitude are talking in code.  They're saying we don't want to pay much but want a lot of work.

IMHO

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 Oh I doubt I will make anywhere near 50K, I was just hoping for $12 an hour.  I do have a lot of the skills that a manager has though, as I have 3.5 years of supervisor experience and 2 years of event managing experience.  The inn does has a lot of weddings and events, something that I would be the coordinator on with my event planning experience.  I am willing to work a lot as long as I am learning.

CatLady, the inn is open all year round.  They seem to get a lot of business retreats and many people come for the different festivals in the area.  I wish I could do an internship to fully immerse myself and learn more, however, where I live in NJ does not have many inns or bed and breakfasts, but major hotels.  They only seem to offer internships to people still in school, sadly.

Thank you both so much for the info!!

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Whatever it is you finally agree upon....Just be sure to get everything in writing.  Believe me when we say, if you do all weddings and events planning..besides running the inn and managing staff, you will want more than $12 an hour. But if you are willing to start out there, and you are fine with that come up with an incentive program or review in 6 months.

We've had a couple here not too long ago who were young newly hired innkeepers who were very disillusioned by the owner and his lack of support and knit picking over every penney spent etc etc. I wish now I could remember where they were and hope you are not filling their old position. Maybe someone else here will remember where they were.

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All good info for anyone to consider.

From what SurferStitch was saying, though, I didn't get the impression this was a job running the inn, just working there.

 

 

catlady's picture
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 I would be doing the job of an innkeeper/assistant innkeeper


Sounds like running an inn, or at least assisting with the running of it to me...not just working there.

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Maybe so.  Folks use innkeeper/assistant innkeeper titles for all kinds of work, so could be.

If this is a job running an inn of that size, then I completely agree that $12 an hour is not going to keep anyone happy for long.

But more than that, if it's the place with the kind of owner problems you've described, no amount of money is going to help.

That's often the problem with investor-owners.  They don't necessarily understand innkeeping and thus don't always have the kind of respect they should have for just how demanding the work is and what fair compensation means.

Of course, there are just as many owners out there who are former innkeepers themselves and totally get it.

Just like the title of innkeeper.  It can mean a lot of different things at a lot of different places.

 

 

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SurferStitch16 wrote:

 Oh I doubt I will make anywhere near 50K, I was just hoping for $12 an hour.  I do have a lot of the skills that a manager has though, as I have 3.5 years of supervisor experience and 2 years of event managing experience.  The inn does has a lot of weddings and events, something that I would be the coordinator on with my event planning experience.  I am willing to work a lot as long as I am learning.

SurferStitch, if $12 an hour is what you want, let them know that.   And tell them why you're worth it, if they want to pay less.

But what you're hoping to get is definitely within the doable range for an inn of that size, even just starting out in innkeeping. 

You might also try to get them to commit to review your contribution and pay in 6 months or at the end of the season, whatever makes sense.  If you've done a great job and have proven your worth, they'll probably be willing to increase whatever your starting rate is.

 

 

 

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