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catlady's picture
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Ok, so I have had a half dozen innkeepers email me about wanting to do a blog for their inn. Of course, they all attended the same conference and heard "someone" say "it is REALLY important to have a blog."  

So my statement to them was...."And what are you going to do with it??? What do you think it will do for you?  Are you going to update it and put in pertinent information for your guests?  Most of the ones I have seen are nothing more than a poor diary of an innkeepers daily routine.  Who cares? Who will read this?? 

We all know people don't even read the inn's web site!!!! So why would someone take time for a blog???  Is this only for search engine's sake?? If so, many people need to be prepared for disappointment.

I point them to the 2 or 3 really well done innkeeping blogs I have seen and tell them...are you ready to do the work involved?  Just posting something there once a month just isn't going to cut it.

SO, can someone please tell me...REALLY...what good does a blog do for an inn??? And why are folks telling them this is so important??

Found this link and thought this expressed well what I am thinking and trying to share with friends contacting me about blogs.

Thanks for you feedback.

Joey Bloggs's picture
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Remember to take advice on this forum for what it is worth.  Check it out, do your homework.  There are plenty of different ideas and opinions here that might not actually be copasetic for you or for me.

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Just want to pop in here and comment on 2 things

JB, you obviously spend a lot of time on your blog and I just wanted to tell you that I really enjoy the way you work your local events, area history, happenings at the inn, into your posts.  I have google alerts setup for lots of things and have been meaning to tell you that I frequently get hits on your blog/inn.

444, your blog is also "charming."  The pics are gorgeous and everything ties together to give a feeling of serenity.  Just beautiful!

Joey Bloggs's picture
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SecondAct wrote:

Just want to pop in here and comment on 2 things

JB, you obviously spend a lot of time on your blog and I just wanted to tell you that I really enjoy the way you work your local events, area history, happenings at the inn, into your posts.  I have google alerts setup for lots of things and have been meaning to tell you that I frequently get hits on your blog/inn.

444, your blog is also "charming."  The pics are gorgeous and everything ties together to give a feeling of serenity.  Just beautiful!

Thank you for the compliment.

Among the other guests-this weekend we have two younger couples here and both went hiking yesterday on Sharp Top which gives a 360 degree view, so that is my goal for the year - the market to the 20-30 crowd who want to hike,bike, explore, etc.  It is always great when you see something from the efforts, most of the time you never know if anyone reads it.  Appreciate it, thanks again!

I have to say that blogging is what I have really been enjoying.  In a way, I am able to get out there, even if it is from my desk here.  Smiling  Actually, it does gives me a reason to get out there.  

Joey Bloggs's picture
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That article was posted before or similar.  It does not really pertain to what we use blogging for, it does pertain to plenty of other businesses.  

As far as I can tell there is nothing that is equal to blogging for a B&B.  For those who post images and articles on Facebook, not everyone is on facebook and wants to log in to read something that might be of no use to them.  I do not open any links in FB, for example.

Tweets can direct you to blogs, news articles, plenty of information that is useful, but is limited to a couple sentences, usually not even long enough for the URL to an article.  I tweet, I preset articles to post in the future multiple times - links to specials, articles, photos, etc. and it is very easy and simple.  I try to not tweet things that I myself find boring. When I follow someone who only posts "how they feel or what they are doing" I unfollow, that is of no use to me and bogs me down.  I only want things of interest.

Innkeeper To Go's picture
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Joey Bloggs wrote:

As far as I can tell there is nothing that is equal to blogging for a B&B.  For those who post images and articles on Facebook, not everyone is on facebook and wants to log in to read something that might be of no use to them.  I do not open any links in FB, for example.

Agreed.

 

 

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Morticia's picture
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Good point about logging in to read stuff. But that's us. Lots of people have it on all day. And use it from their phone, too. (FB, I mean.)

My mother just read my blog for the first time last night. 4 years in the making...she has a lot of catching up to do! And what did she do? She called me to say, 'Hey, I found the recipe you were supposed to send me!' Oy vey!

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catlady's picture
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Yes I agree. A B & B blog is quite a bit different. However, for innkeepers who really can't commit to doing a blog..and they know who they areSmiling  I have suggested that they just do a business facebook page.

I guess some don't realize exactly what that means either...as this morning I was reading one and they complained about guests not showing up etc...which I thought was not the place to air that...I don't think they realize ANYONE can read this stuff.

Morticia's picture
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Altho, I will say that every TV show, media outlet, etc broadcasts that anyone and everyone should follow them on FB or Twitter and rarely do they mention any more that anyone should 'read more on my blog.'

Morticia's picture
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Yes, I would tell them they shouldn't be making snide comments about guests on FB. I saw someone doing that last week and wondered if she thought she was on her personal account. And now there's a post about rating them on TA and if you haven't done so, now's the time, here's the link. Again, I don't think that's something I'd post.

catlady's picture
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Just saw this article on Blogging..  Has it peaked???

Morticia's picture
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It depends on what you use it for. If your whole blogging purpose is to sell, sell, sell, then you're missing opportunities to get people who only use Twitter or FB.

If your purpose is to expand your brand by connecting to different people, then it is, IMHO, still very viable.

The best bet is to have your blog talk to your FB fan page and then have that talk to Twitter.

Here's the problem that I see, expecially with your group- Twitter and FB REQUIRE that you talk back. You can't 'post and run' like you can with a blog. (Unless your blog gets serious comments, it's kind of just 'there.')

So, your crowd should determine who their target mkt is and then decide what to undertake. FB for the 40-65 yo women, Twitter for the 20 somethings and the blog for people who like to read.

If they go for FB and Twitter it is a serious commitment in time as Twitter changes by the second. FB a little slower, but not much. (An example is 'Taste of Home' on FB. They can post a question at 11 AM and have 200 responses by 11:01 AM.)

And there's the big difference...FB and Twitter allow instant comments (good and bad) on what you just posted. At least on a blog you can control what people say about you on your own page.

 

gillumhouse's picture
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And there's the big difference...FB and Twitter allow instant comments (good and bad) on what you just posted. At least on a blog you can control what people say about you on your own page.

I am continually moving posts waiting for acceptance to the trash because they are saying inappropriate things or touting things to aid something that is not part of my anatomy.

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four at four forty four's picture
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oh, and I should have left this yesterday... but if anyone wants to take a look at my blog you are MORE than welcome...

http://inspiredbycharm.blogspot.com

if you feel inclinded your welcome to comment on any posts. they is a little giveaway going on now too and anyone can enter. hope this helps.

Pollyanna's picture
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four at four, thanks for the link. Besides being an innkeeper, I'm a professional writer (all non-fiction) and I LOVE, LOVE, LOVE your blog! I had to tear myself away from it to get any work done. Not just the friendly style of writing, but the pics are so compelling. I want to do those fruit trees and I'm just a fledgling gardener. They are fantastic. I'll research this whole thread later to find out what program you use. I am truly inn-spired!

Morticia's picture
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Lovely blog.

four at four forty four's picture
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i have a blog that is a really nice blend of 'me' and my business. i post everyday ... or try too...

i talk about whatever inspires me... recipes, design, other blogs, my favorite things from the new crate and barrel catalog... i take pictures....its a very happy place. don't talk about my guests or anything. it is in no way 'bed and breakfast' specific. though, you can access the blog through my b&b website.

i have a gift shoppe here too.. so i have giveaways as well.

i blog to give myself a voice. to share what i love. to see what people think about what i love. people comment and it's great. i love it.

has it drasticlly improved my business. i don't know? but it has helped me connect on a different level. meet new people. it does take time, but for me, its worth it.

 

Innkeeper To Go's picture
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4 at 44, your blog is not only lovely, it's truly the nicest inn blog I've seen yet.  Seriously.  And I look at a lot of them. 

Yours is not only visually interesting, the topics are great, too, and the writing is effectively compeling.  Readers get a great sense both of the professionalism you bring to your inn as well as your artistic nature.

It's all good.  Thanks for sharing it with us!

 

 

Joey Bloggs's picture
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four at four forty four wrote:

i have a blog that is a really nice blend of 'me' and my business. i post everyday ... or try too...

i talk about whatever inspires me... recipes, design, other blogs, my favorite things from the new crate and barrel catalog... i take pictures....its a very happy place. don't talk about my guests or anything. it is in no way 'bed and breakfast' specific. though, you can access the blog through my b&b website.

i have a gift shoppe here too.. so i have giveaways as well.

i blog to give myself a voice. to share what i love. to see what people think about what i love. people comment and it's great. i love it.

has it drasticlly improved my business. i don't know? but it has helped me connect on a different level. meet new people. it does take time, but for me, its worth it.

 

I think that is fantastic.  "Give yourself a voice" is a wonderful term 4 @ 444! The blog is one way to show your personality - as others here will disagree and say that the website does this, not necessarily, and in fact with so many innkeepers who hire out website design it ends up with absolutely nothing to do with the innkeepers personality.  Sometimes even our inns do not showcase our personality.  Innkeepers say it is how we would like an inn, not always, sometimes it is just what it is.  We can't always spend a gazillion and make it just how we would like it.  We have to make do with what we have.

The blog is fun, a place to share the bric-a-brac of your business and life. Perhaps this is the place where our guests discover we are not simply hired help to serve them, but real people! Sometimes websites can be cold and just about the B&B, really they should be just about the B&B.  BLOG ON!

PS my only comment re the orig post is please everyone, most are visual, so throw some pix onto the blog, a lengthy novella is not what most people are into.  Smiling

swirt's picture
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Just posting something there once a month just isn't going to cut it.

I disagree.  One post a month is 12 new pages a year (that's 84 new pages in the course of an avg 7year stint as an innkeeper).  Now if that one post a month is nothing more than a long rant about going to the store and not finding the right kind of flour for baking and the right kind of toilet paper, then you are right, it is an utter waste of time. 

However, If it is a suggested itnerary for a seasonal visit to your area, or a restaurant review, or a description of an area attraction, or history of something in your area... then go for it.  In my opinion one really good post a month is much better than 20 posts about drivel. 

When you start casting a bigger and broader "fishing net," you never know what you're going to catch.  Over the past few years I've had 6 different people make reservations because they read the tale of my timberframe gazebo construction in a non-inn related blog and wanted to come see the results.  They were some of the most fun guests because they had interests in the same thing I did. 

We all know people don't even read the inn's web site!!!! So why would someone take time for a blog???

We all know that not everyone reads the website, but that is not the same thing as no one reads the website.  (they sound almost the same, but they aren't) 

There are lots of times when people will quote things that they read on our site, that I don't even recall writing, but sure enough, they're on their.  Some people read through everything, even though lots don't.

My wine blog (which I haven't updated in a year) brought in ~100 visitors in the past year and has a 5% conversion rate .... that is better than some directories.

They may not start on my site and go to my blog, more often than not they start on the blog and come to my site.

Is this only for search engine's sake??

Nope, its for the sake of all the paying guests that the search engines bring in. 

Now all that being said... I have seen some horendous blogs created by innkeepers who were told at some conference or by someone that they have to have a blog, and then go create useless posts or worse yet posts that would actually make people run the other way.  So they have to have some focus and some idea of what they are doing. ... The teacher in me thought about making a series of multiple choice questions for a test and based on the score would tell them whether they should have a blog or not.  You fail... no blog for you LOL

Your questions and concerns are all good and valid.  The scary thought of innkeepers being turned loose on a blog without any real direction  was why I wrote this bit on B&B Blogs a while back.

 

catlady's picture
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I have seen some horendous blogs created by innkeepers who were told at some conference or by someone that they have to have a blog, and then go create useless posts or worse yet posts that would actually make people run the other way.

I agree with you SWIRT..it is the horrendous ones that cause me the grief. Just doing it because someone said you should...doesn't make for a good blog.

Morticia's picture
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swirt wrote:

 

 The teacher in me thought about making a series of multiple choice questions for a test and based on the score would tell them whether they should have a blog or not.  You fail... no blog for you LOL

 

Ah, yes, it's not the soup Nazi, it's the blog Nazi.

But if you have those questions, it's a great way to explain it to someone wanting to dive in.

swirt's picture
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Ah, yes, it's not the soup Nazi, it's the blog Nazi.

You would be amazed at how much time is spent as webdesigner in this niche protecting innkeepers from themselves.

Morticia's picture
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Maybe I don't give myself enough credit, then. I figure, if I can do this, just about anyone can. But, I guess just about everyone shouldn't. I can think of a few people who do who shouldn't, but it doesn't seem to hurt them any.

gillumhouse's picture
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I get hits on my web site because of my Blog. I blogged about the wonderful living history program the museum did - about the woman represented - and I have have many hits on my site because of that. I posted about the descendents of the dounders of my City coming to visit the 1778 log house and other things in my City, classes, events, the $%^*&* snow, and about places i have visited and enjoyed. Just about every blog I have done has brought one or more visitors. And I an not consistent, but I blog when I have something to say.

catlady's picture
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I just visited your site. I had to search to find your blog link. Why don't you have it right up front with all the other navigation? Wouldn't that make it more likely to be found??

swirt's picture
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catlady wrote:

Why don't you have it right up front with all the other navigation? Wouldn't that make it more likely to be found??

Think one-way valve.

Morticia's picture
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My take on it, especially if it means less work for YOU as the web guru!

  • Great place for the innkeeper to post specials and things to do in the area;
  • Great place for the innkeeper to keep in touch with guests;
  • Great place for the innkeeper to post PHOTOS of seasons;
  • The list goes on...

As far as how it helps overall, the more pages the website has (and I'm considering my blog as an extension of my website even tho it is not connected), the more chances someone will use the search term the innkeeper has blogged about.

You can SEO your webpages to death and have each page shine as far as a certain term goes, but you can't make the guest use THAT term to find you.

If your innkeepers are sending newsletters, they can direct guests to the content on the blog. If they have FB and/or Twitter (and I'm guessing not), the blog can get out to those subscribers as well.

It's just an easy way for the innkeeper without coding skills to make new content and share it immediately. A webpage may take months to show in searches, a blog is there NOW.

You know these innkeepers well and you know what they will and won't do on their own. BUT, telling them to block out 20 minutes on a Monday morning to blog about something interesting coming up in the next month or so is something they CAN do. And once some guest books and says, 'I saw it on your blog,' they'll get hooked.

Don't know who they heard speak, but Blogger is the one I use because it's easy and free. If you can type, you can blog.

One thing to make sure they understand, tho, is that the blog may be the first thing the guest sees, so it had better be 'polished' and not filled with typos, grammar errors, etc.

If any of them want a 'second opinion' on blogging, feel free to tell them to call or email me. I will happily tell them how much time it takes in a week for me to blog and what's involved.

 

white pine's picture
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I am hopeless here.  I need Remedial Social Networking 100.  I only finally got a cell phone this year; ditto the netbook.  If this deal moves forward I will have to learn tons! 

Where do I start?  Should I just hire someone?  I would really like to learn.   I really think to blog about the progress would be interesting to follow.  When I do a google search on the Inn name and town it pops right up; also when I google inns or b&bs or hotel/ motels for the town.  It also lists the dead phone #, which is still available. 

This seems like a really good thing, and I would like to capitalize on it.   I think I should start with a blog and/or maybe a facebook page?  Or should I get a website designed first ?  I will be crazy busy getting things busy, and I don't know how much time I can afford to follow postings. 

I am Lost, Confused, & reading everything, although it seems you are all speaking in tongues.  Will head for a bookshop for a glossary.  Again, thanks for all your help.   

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camberleyhotelharrogate@yahoo.co.uk's picture
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Hello I do Facebook, Twitter, have 2 blogs and YTube.but to save you time to actually run your inn you can link them all together so that you update one and it posts the same info on all. Setting up a blog is really easy just go to https://www.blogger.com/start and follow the steps. I was worried when I was setting mine up that it would be complicated but it took about 10 mins. Basically it creats a web page that you can type on like a word document. you have complete control and can delte anything at any time. hope that helps.

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white pine's picture
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Thanks for the kind advice, and welcome!   I am going out to visit my Mom in MN next week, and have a nephew who will hold my had to begin blogging. Your post is reassuring.   As long as I can practice a bit without having to post, I feel I will be O.K..  People on this forum are very helpful, but I do need baby-steps when it comes to internet social net-working.  I read your other thread, and thought perhaps you could call yourself the Camberley Oaks, and just make a gradual change over--"Camberley"...short for the "Camberley Oaks" sort of thing.  Being a "newbie", and only an "aspiring",  I sometimes don't post all my thoughts.   Good Luck!

swirt's picture
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Start the blog now... get the timer ticking on it.  Age is the one  thing you can't buy in relation to websites.

If the place you are buying has a website, then you have to approach cautiously.  Sure it probably needs to be re-done. Most designers are impatient and anxious and will rip out all the old pages and put in new shiny pages with new page names... thereby losing all the history for the site.  DON't change the file names or locations.

white pine's picture
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When we are through the inspections and paperwork, I will jump in.  Teen nephew says it is not hard, and will help Auntie.  He says to use Blogger.  Is this a good idea?    Again, the place does not have a website, so I will have to research who to use to develop it.  Should I start with Facebook first?

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There's no reason you can't do both.  I agree with swirt and Mort that it's easiest to start with blogger, but then set up a Facebook business page (be sure you do a business page, not an individual page) and then set up an automatic feed from your blogger to facebook.  There is a facebook tool for it and there are lots of other independent tools if you just google 'blogger feed to facebook' like this page.

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white pine's picture
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Thanks all, the fog is beginning to lift!  Thanks Morticia for that great summary, and Swirt for clarification.  I think I will take baby steps and begin with a blog...when the time comes.  Right now  I am back to crunching numbers after meeting with another contractor... 

swirt's picture
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Blogger is fine.  I do suggest getting a domain or subdomain for it to begin with... rather than trying to do that later.  Easier to get those ducks in a row to begin with rather than mess around with it later. 

What Morticia said about facebook is true.   In addition to that, a blog is a good way to get a lot of fishing hooks in the lake.  A facebook page is a way to get one hook in a private pond.

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A blog is easier than Facebook and Blogger is very easy. Why I say a blog is easier may be age-related. WIth a blog you can take your time to write something out and you have the space. FB is limited in characters so it's better to have a place to refer people 'for the rest of the story.'

Basically, with a blog you write, add pix, post. With FB you have to make friends, figure out what apps you want to add, make a fan page because you don't want lodge fans on your personal page. And it's fast. Your fans reply to a post and you'd better reply back NOW.

You could have followers on your blog who post comments you need to manage, but it's usally not as fast as FB. (Mine anyway.)

If you're trying to communicate on FB and you're getting distracted by all the side stuff, it can be a time suck. Easier, I find, to write a blog and then post a quick line on FB directing readers to the details. So, for people who don't want to wade thru every blog post, they can read the synopsis on FB and then read what they want. And a shorter version still can go on Twitter.

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Doing a new website is like redecorating your house or building a new one. You look thru all these magazines (websites) and you rip out (bookmark) all the pages (websites) you like. Then you have a plan for the designer. 'I want this and this and this.'

The more you do, the less it costs you. If you say, 'Do whatever,' you get 'whatever.' And it costs you!

white pine's picture
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There is no existing website.  Actually has not been open in THREE years.  A positive review does show on TA .  PO tried to keep it off the web, making the chamber & guides take it off.    It does show up  both as lodging and as a NRHP property.  Several places have similar names in the state ( like "White Pine Lodge"--not the real name).  One has the dot com address.  Don't know how to get around this--maybe "White Pine Lodge at town, state?"   Or  "White Pine Lodge and Motel"? 

 Have thought about writing this experience down.  It  has been an education.   Also, I have been looking at websites; some in the area to see who put them together; others to see which features I like and dislike.  

If this goes thru I will join PAII--pay for the $389.00 spiffy aspiring package; hit a bunch of workshops & conferences; & order a boatload of coffee. You have been lots of help--Thanks again 

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Several places have similar names in the state ( like "White Pine Lodge"--not the real name).  One has the dot com address.

Just add the 2 letter State abbreviation to the front or the back of the name which will identify you and your State and makes it another domain name dot com.

Morticia's picture
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She'll have to be sure it doesn't spell anything weird!

Or, like my 2 letter state abbreviation, make it hard to understand what's meant.

gillumhouse's picture
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Definitely will have to look at what it actually spells - remember the 10 worst domain names....... Go TO Ta hoe and Who Re sou rces did not say what they wanted to say with their domain nmes.

white pine's picture
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Doesn't spell anything weird, but I don't see how this distinguishes me from the others in the same state?  Really good things to note--thanks again all.

gillumhouse's picture
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What we are saying is adding your State Abbrev to the name chosen for domain name could change what it says. If White Pine dot com is already taken, I could make it White Pine WV dot com but if I lived in Mass to have  MA White Pine or White Pine MA dot com (are you a White Pine Mother?) might make it difficult to read.

white pine's picture
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Yup got that, but if I choose White Pine WV dot com and there were two in WV, I don't see how, at a glance, it would help distinguish which one I am.  Putting the state in front costs placement alphabetically.  Someone else has one like "historic" then in bold whitepinelodge dot com.  That looks kind of neat. 

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I do not know about your State, but here there cannot be 2 businesses of the same name. You have to register your business with the Secretary of State. There has to be something different and with domain names, which is what we were talking about, there can only be one with that namedotcom. My assoc had a problem a few years ago that if someone left off the s in breakfasts they got a B & B in NY rather than our assoc. When one of our members who had our ultimate domain name closed and let the domain go, we grabbed it and several other domain names that may be entered accidently to ensure no p o r n got there.

white pine's picture
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In our state names for businesses are registered on different levels.  DBAs are only regisitered on a county level.  LLC's have state level registration.  No DBA may have a state level registered name.  Anyway, the problem here is that the actual names of the businesses are different, but they shortened theirs from "White Pine Lodge Cottages" for their domain.  One domain is  straight name dot com--which is a site which needs parental controls; another is white-pine dot com. Too confusing. And those typos!   Thanks for all the clarifications. 

catlady's picture
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My apologies....I am going to 'steal' this thread for a moment so I can share this link with Kathleen.

gillumhouse's picture
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Thanks. I had heard of this on our news on the radio - I do not watch TV, cannot stand the jumpping of the screen as the remote flips through.

Morticia's picture
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Because you said you 'found' it doing a Google search, I thought you meant there was a website.

Morticia's picture
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I know you said it's not 'White Pine' but take my word for it, you don't want to be alpha-challenged. A good chunk of listings will be alpha and you don't want to be last!

Having the town name if it's a big deal is a great idea. If the lake is better known and a different name, try that. It's a good idea to own several names or variations.

So, 'Alaska White Pine Lodge' beats out 'White Pine Lodge of Alaska.' How about, 'Albuquerque White Pine Lodge.' Or, 'Lake Mead White Pine Lodge.'

Go for the big ticket name first.

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