Again with the emails...

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Morticia's picture
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Lovely email this morning asking about rates and availability. When the info is all there and they've read it, what's with the emails and the calls?

 

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Joey Bloggs's picture
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Because people don't have a clue.  They don't know.

They drink from cans and plastic/paper and do not know anything about living a real life in a real home. They eat in their cars from the drive thru with plastic forks and so-called recycled paper, they do not know what a cloth napkin is, they do not know what a coaster is, they just do not have a clue.  

We live in a disposable microwavable society and it makes it very hard to run a B&B when people just don't get any of it.   They complain about having to work to send their kid through college who just goes there to party and run around and get diseases - they complain about piling credit card debt and each family member must have a cell phone which includes the astronomical bill to pay each month.

Mommy doesn't cook anymore.

Daddy doesn't live there in anymore.

Grandparents never have the grandkids over, they do their own thing.

People are raising themselves these days - our guests - why don't they know? No one has shown them.  We expect them to know, they don't.

Give them a weekend with Granny sitting on the front porch swing talking about life, real lemonade made from lemons in a real glass made of glass - she will show him/her where to put the glass and what a coaster is if he/she dare set it on the wood.  I am afraid those days are long gone for most of our culture...

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Samster's picture
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And even if they do KNOW, they still are living a "disposable" life.  I have a family member who as long as I can remember (and they are much older than I am) has used paper plates and disposable utensils for every family get together at their home.  This is the same person that just had to have my mother's wedding china.  Which will sit in a cabinet and then their children will probably give it to the Goodwill.  Sad, isn't it?  These things are made to be used and enjoyed. 

I always got a kick out of some of our guests when they were trying to figure out what to do with chargers at the table.  My dh handled it with a lot of poise. 

I can probably count on one hand the folks that put stuff on the placemats or table cloth.  Everyone really enjoyed our table settings and being treated special at breakfast here.

 

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Morticia's picture
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I do have to say that most of my horror stories are old ones. We seem to be drawing a different crowd now. Possibly because the hotel people now have a hotel to go to. Now the stains seem to be accidental.

Morticia's picture
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But isn't it nice to hear them say how wonderful it is to sit down to a homemade breakfast? I know it encourages some to start doing breakfast at home, if only on the weekends.

white pine's picture
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Absolutely agree! 

We used to say this all the time at the shop.  Can't really blame them they are clueless!  On top of being raised like this the boomers & their kids have been told they are "SPECIAL"  from day one.  Is it any wonder they are surprised that the rules pertain to THEM?

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Joey Bloggs's picture
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 I just saw a comment on that ABC's article and we have had guests stay at the inn who commented online, I checked to make sure.  They had this on their website:

Small dogs (20 lbs. and under) are welcome at the inn although there is a $25.00 per day charge.

Another website I saw recently said "No dogs under 6 mo's old"  So there you have it, discrimination if I ever read it! age and weight!  ha ha

Morticia's picture
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Oh, that's one I keep meaning to post and forget...no puppies. We've had guests want to book when they came here to pick up a puppy from a breeder. Yeah, right. You've never traveled with this dog before, it's maybe 8 weeks old and you want me to let you bring it here to mess all over everything? No thanks.

Joey Bloggs's picture
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Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

The Farmers Daughter's picture
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Joey Bloggs wrote:

Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

As a former breeder and exhibitor of German Shepherds, I know for a fact that dogs and children are only as well behaved as you insist they be. In this business, everyones child is perfect and no ones dog ever barks...right?

Right....that's why I take a $500 (refundable) pet security deposit. We do a walk through at check out with the guest to ensure that they are leaving the room in the same good condition that they found it in.  We suggest pet owners bring a travel kennel or their pets bed with them and also provide furniture throws and pet towels for wet or muddy feet.

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Joey Bloggs's picture
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The Farmers Daughter wrote:

Joey Bloggs wrote:

Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

As a former breeder and exhibitor of German Shepherds, I know for a fact that dogs and children are only as well behaved as you insist they be. In this business, everyones child is perfect and no ones dog ever barks...right?

Right....that's why I take a $500 (refundable) pet security deposit. We do a walk through at check out with the guest to ensure that they are leaving the room in the same good condition that they found it in.  We suggest pet owners bring a travel kennel or their pets bed with them and also provide furniture throws and pet towels for wet or muddy feet.

I was commenting when you were.  $500 would make ME leave our well behaved dog at home.  Works for me!  She is kennel trained, but would love to sleep on a big comfy bed.  

See $20 or $25 is incentive for me to bring this dog with us, as you can pay that to have her boarded and locked up and have no fun.  Just as an fyi for anyone who charges $20 or $25, that is an INVITATION (to me as a dog owner)

Morticia's picture
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Now you may think it's an invite but I've had very unhappy callers who think 'pet friendly' means 'your dog stays free.'

One woman said, 'For $25 I expect you to feed and walk the dog, same as the kennel at home that only charges me $10.' She left her dog at the kennel. But that's the sort of thing we hear.

catlady's picture
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WHAT THE ??????  I would have slammed the phone in her ear. I can't believe that kind of person!!!!  She can go stay in the kennel with her dog GRRRRRRR.

The Farmers Daughter's picture
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Morticia wrote:

Now you may think it's an invite but I've had very unhappy callers who think 'pet friendly' means 'your dog stays free.'

One woman said, 'For $25 I expect you to feed and walk the dog, same as the kennel at home that only charges me $10.' She left her dog at the kennel. But that's the sort of thing we hear.

Wow....that's crazy. People amaze me.

Morticia's picture
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The Farmers Daughter wrote:

Morticia wrote:

Now you may think it's an invite but I've had very unhappy callers who think 'pet friendly' means 'your dog stays free.'

One woman said, 'For $25 I expect you to feed and walk the dog, same as the kennel at home that only charges me $10.' She left her dog at the kennel. But that's the sort of thing we hear.

Wow....that's crazy. People amaze me.

People no longer amaze me.

There is a long, involved story with that guest that went on for years. They came here for 17 years before we showed up. Their grandkids were conceived here (did I really want to know that?). They were the most unhappy family I have ever met. Together and separately there was not a smile to be had for the 2 years they stayed with us.

One year they all up and used their gift certs and we never heard from them again.

But each one that last year left us with a bad taste in our mouths and we're glad they moved on. It was as if they deliberately set out to make their last stay their worst stay. All together, I think there were 4 separate couples who came to stay. Parents, kids and then the ex spouses who came with new spouses (and all of them pregnant at the same time. New wife, old wife, sister.)

Innkeeper To Go's picture
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Morticia wrote:

People no longer amaze me.

Ah yes, the mark of an experienced innkeeper.  Crazy guests come with the territory.

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The Farmers Daughter's picture
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Innkeeper To Go wrote:

Morticia wrote:

People no longer amaze me.

Ah yes, the mark of an experienced innkeeper.  Crazy guests come with the territory.

I am 12 years in, yet still amazed.

Here is an example: You provide a selection of coasters on top of the lace doilies that cover the tables, yet guests will move them and the lace aside to set their wet glass directly on the wood. Just freakin amazing...!

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You're right, FD.  No matter how many times you see the craziness, sometimes they really do shock even the most battle-worn!

 

 

Morticia's picture
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OK, here's what I heard about that (doilies, coasters and wood)- I had doilies on top of one table for the coffee service, strictly to have a soft surface for the cups. Guests would put their dirty coffee spoons right on it. Because they didn't want to hurt the wood.

So, they destroyed the doilies instead.

At the tables, same thing. If there were placemats the dirty things went on the placemat. If there were no placemats they looked around for where they should put their dirty silverware. Because they didn't want to hurt the wood.

Now I have all handmade tablecloths and the dirty things go on the plates. Not too many guests cause me to have to wash every tablecloth every seating.

And yet these same people who were afraid to harm the poly'd tables are the ones who would put an ice bucket on top of the wooden windowsills and totally destroy the finish. (Still on my list of projects this spring.)

What I don't get is why a guest would think if I have oak tables in the dining room that I wouldn't have them treated so I could wash them. And why plunking a blueberry-covered spoon on a white placemat was a better option.

OK, maybe they do still amaze me...

Innkeeper To Go's picture
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There you go.  No matter how many crazy things they do, sometimes they can still make your jaw drop.

 

 

The Farmers Daughter's picture
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Joey Bloggs wrote:

The Farmers Daughter wrote:

Joey Bloggs wrote:

Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

As a former breeder and exhibitor of German Shepherds, I know for a fact that dogs and children are only as well behaved as you insist they be. In this business, everyones child is perfect and no ones dog ever barks...right?

Right....that's why I take a $500 (refundable) pet security deposit. We do a walk through at check out with the guest to ensure that they are leaving the room in the same good condition that they found it in.  We suggest pet owners bring a travel kennel or their pets bed with them and also provide furniture throws and pet towels for wet or muddy feet.

I was commenting when you were.  $500 would make ME leave our well behaved dog at home.  Works for me!  She is kennel trained, but would love to sleep on a big comfy bed.  

See $20 or $25 is incentive for me to bring this dog with us, as you can pay that to have her boarded and locked up and have no fun.  Just as an fyi for anyone who charges $20 or $25, that is an INVITATION (to me as a dog owner)

This serves 2 purposes. First it weeds out the dog owner that has his dog chained out in the backyard and is too cheap to board it or knowlegable enought to train it in the first place which is why its chained out to a dog house to begin with and secondly that $500 won't come close to covering replacing my fine, period antiques. It only ensures that I get folks comfortable enough with ensuring that their dog is a good canine citizen.

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Joey Bloggs wrote:

Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

That's really always been my feeling about that fairly common pet policy.  If the dog goes on the bed at home, guess what, he's going on the bed wherever he is.  That's why blankets or sheets or whatever is given to guests to accommodate that reality are, IMHO, a necessity.

 

 

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Innkeeper To Go wrote:

Joey Bloggs wrote:

Okay so if you accept pets how can you tell them to stay off furniture and out of the shower?  They are staying in a bed and breakfast for goodness sake!

Just asking, as it makes no sense to me, if they are accepted then they are accepted.  I know we go over this too often on here.  What dog is going to stay off the bed?  No dog I have ever met.

That's really always been my feeling about that fairly common pet policy.  If the dog goes on the bed at home, guess what, he's going on the bed wherever he is.  That's why blankets or sheets or whatever is given to guests to accommodate that reality are, IMHO, a necessity.

 

 

I am just saying, any dog PRIVILEGED ENOUGH to stay in a BED AND BREAKFAST is going to be on the bed, and the chair and anyplace else it wants.  Anyone who thinks it is not going to be on the furniture is kidding him/herself.  We are not talking rustic state park cabins here.  LOL!

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I completely agree.

 

 

Morticia's picture
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Frankly, we are getting fewer and fewer of the 'pampered' pets in the traditional sense of the poodle with the diamond-studded collar that eats its meals off china. We're getting more of the guests who have no clue how to travel with pets. They think it's going to be the same as home where they go off for 10 hours and leave Rex at home where Rex is comfortable and has all his toys.

It's a rude awakening when we tell them Rex can't stay here all day alone to whine and dig at the walls and chew the covers. And those guests move on to hotels where no one is keeping tabs.

Or like the guy who thought I would be watching his dog all day by keeping the dog with me at all times.

That's why I have my list of do's and don't's. In case anyone reads it (which more people do now that it's SO obvious), I want them to know in advance.

My last guest booked doggie daycare so she could go out shopping. That worked out well for everyone.

Joey Bloggs's picture
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Maybe you can contact some local kids and have them as pet minding and walking service.  Add that as an amenity (chargeable).

If I saw a dog with a studded collar I would be too tempted to send my cat through the inn.  I would feel an uncontrollable impulse to do so.  

 

Morticia's picture
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There's an inn here that does that and if guests are adamant about leaving the dog alone, I send them there. But, it's a good idea. A dinner-time pet sitting service would go over well.

Morticia's picture
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OK, my dog has never been on any piece of furniture. (Now you know one dog!)

But, I now know my dog is in the minority. After the Great Dane that was put to bed IN the bed, covered up and all and the following night the Golden that shed 3 dogs' worth of fur on the comforter, I know guests let the dogs in and on the bed. So, we work with that knowledge and provide a blanket (guests really do use it) and only have the 'second best' bedding on the bed.

This keeps me sane. And it also caused a price increase for the extra laundry.

We also have the Dustbuster to clean all of the chairs and the bedskirt as even just walking by, the dog leaves fur everywhere.

I never thought anyone would put their dog in the shower so I've never even mentioned it. But I could see not wanting the Jacuzzi clogged up with dog hair. And I know as soon as I turn the water on in the tub, my dog starts shedding like crazy. It's like the hair just falls out when she hears the water running!

It's kind of along the lines of accepting families. Kids are welcome, but don't let them run riot in the house. It's just being polite more than anything. Sometimes I have to spell out what that means (with the parents of kids as well as dogs). And as more and more people see 'pocket pets' going everywhere, they think, 'Hey, let's take the dog on vacation,' not realizing that it's a commitment to take your dog with you.

I wanted to take our dog to Acadia because I knew she'd love the water and the hiking. Glad we didn't as I got to relax not having to worry about her. (And she had 3 good days hiking last week in all new places.)

I think that's what I tried to focus on with our policy page...be a good citizen. Make it so you're welcome back again.

The Farmers Daughter's picture
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I have updated mine to the following, but still tweaking it:

Our pet policy is meant to ensure the comfort of all guests and to protect people, pets and property. Please review the following policies and be prepared to indicate your acceptance by signing a copy when you check-in. We do not descriminate against size or breed of dog. We welcome all well behaved pets with the following agreement:

  • Advance reservations are required for all pets.
  • Guest pets must be socialized with humans and other animals. Destructive, aggressive, or uncontrollably noisy pets will not be tolerated at the Inn.
  • All shots for your pet must be current.
  • Your pet must be on a flea prevention program.
  • Pets cannot be left unattended at any time unless in a travel kennel
  • Pets must be leashed at all times when not in your room.
  • Pets are not allowed on the furniture.
  • If left alone in a guest room, your pet must be in a travel kennel and must be quiet.
  • You will be liable if your pet damages Inn property. Let us know if there are any mishaps.
  • You agree to not bathe your dog in the jacuzzi/shower or sink.
  • If one of those inevitable "accidents" occurs, please clean up after your pet immediately and notify the innkeeper. 
  • Dog owners should pick up after their pets. A small garbage can for dog waste is located outside next to the porch.


Please tell us about your pet:

Pets Name: ___________________________ Breed_______________________         M    F     Age_______ Spayed/Neutered?:   Y      N

Owners Name:__________________________________Address_________________________________Contact #____________________

Signature indicating you agree to all terms and accept full responsibility for your pet: _________________________________________________

We hope you and your pet enjoy your stay.

Morticia's picture
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What I found is that I was not able to control the behaviors in the room that I did not like (ie- pets on the furniture) so we give them an old blanket to throw on the bed or the chair where the dog hangs out most. That has saved me a lot of grief. Plus, I have a completely different set of bedding for days when there are pets in the room. It is much easier to wash and dry than the usual bedding.

I don't ask them to sign anything other than our usual registration form which has a short blurb about damage being caused by anyone, including pets.

Never thought to say they couldn't wash the pet in the shower! But that's a good one. More so a Jacuzzi!

In our case, our insurer has stated we cannot accept certain breeds.

For your policy, one error...'discriminate'

The Farmers Daughter's picture
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Morticia wrote:

Never thought to say they couldn't wash the pet in the shower! But that's a good one. More so a Jacuzzi!

We are within a few miles of the show grounds where the local kennel club hosts its dog shows. We have really had to put our foot down with the bathing issue. Image a soaking wet St Bernard in an 80 gallon jacuzzi tub. What does a dog do when they get wet? They shake of course. Water and hair everywhere...walls, ceilings its a mess. Trust me.

Joey Bloggs's picture
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We have a small dog and she has been running in covered in red dirt/mud of late and she shakes hard to get it off herself.    She is under 20 lbs, she is older than 6 months and would be the first to jump up on the bed and shake her whole body AND to lay on your pillows!  

BAD DOG!

Samster's picture
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We love dogs and had 2 dogs, but that is exactly why we didn't accept dogs.  Smiling

The Farmers Daughter's picture
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I am curious about your pet policy page. I have a pet agreement too. Would you consider posting it?

Morticia's picture
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Mine is nowhere near as strict as yours!

(For people policies, click here)

Welcome to our inn! We have a couple of policies designed to enhance everyone's visit, including yours! Please read through the policies and also find a list of amenities we provide for your visit.

  • There are no restrictions on your size. Dachshunds to Danes, well-behaved dogs of all sizes are welcome! Single or double dog occupancy only, please.

  • We're sorry, but insurance regulations prohibit the following breeds: German Shepherds, Pit Bulls, Rottweilers and Doberman Pinschers. (We're sure you're nice, but some of your relatives have gotten a bum rap.)

  • You must have current vaccinations for rabies and bordatella. It is in your best interests that flea and tick preventative measures be taken before your arrival. Ticks are prevalent in coastal Maine.

  • You may not stay alone in your room, except when your people are here having breakfast. When your people head out for the day or for dinner, you must accompany them. (And why not, you're on vacation, too!) Most stores will allow you in if your person is leashed. Many restaurants have outdoor seating where you will be allowed to dine with your people. (Please have your people call in advance, we can give them the phone numbers.)

  • The Dog Room is the one you want to book. This room has a private entrance which allows you and your people to come and go without going through the inn. Sorry, you are not allowed in the interior common inn areas. (You know, people have allergies and some are scared.)

  • Local ordinances, and good manners, require your people to clean up after you here at the inn and in town.

  • There is a $25 per stay fee for you in addition to the room rate your people pay.

  • Any damage you do or loss of revenue due to damage done by you will be charged to your person's account. (Be a good dog!)

Dog Amenities-

The following items are provided for use during your stay:

  • Food and water bowls.

  • Quilt provided if you get to sleep on the furniture.

  • Towel for wiping muddy paws and drying off after a swim.

  • Pooper scooper bags.

These items are our gift for you to take with you:

  • A treat from Bre (the inn dog).

  • A copy of Downeast Dog News

  • A copy of the Downeast Dog News Guide to Parks for Dogs.

There is one acre of grounds here for playing and relaxing. We do ask that you don't roll in the flowers! Bre may come out to visit you while you are here. (Sometimes she just sleeps all day so you may not see her.) She is not allowed in your room. She's very friendly but she doesn't like to be charged, so please use some restraint when saying 'hi' to her. If you bark a lot in your room, she'll be upset because she can't fix what's wrong.

If your people want to go out for the day on their own, they can call these folks who will be happy to take care of you:

Here there's a list of local doggie daycares.

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