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Just had guest call to complain that their room is too hot (first point: it is only 55 degree outside tonight). Anyway, I asked if he had turned on the window air conditioning unit. He said "no because he read in the guest manual that the air conditioning was on a central unit and could only be...

Since I posted on at least two topics last week I figure it's time to introduce myself. I'm Carolyn and I have been managing this Inn for three and a half years now. I fell into innkeeping completely by "accident" as I was already employed by the organization that purchased the property. The...