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The 13 negative replie are a mix. We are only six months in so we still have alot to learn. Over half are realated to noise due to the work we are doing. We are on a working vineyard. For me to be able to do the vineyard work I have to get it started by 6am most days so that I can finish by...

Hi Breakfast Diva, Yes it would. But it is better that I get these comments so that I can address them directly before they are posted. An example of something negative is that one guest had a negative experience with the girl that I employ. I was able to address her concern directly and it...

Yes John it should be but ones I have found haven't. Also what I have done which I think is the most important is the filter survey, it enables you only to send the people with positive experiences to trip advisor and people with negative experiences to have their problems addressed directly and...

Leaving the paper survey is what we started doing as well and found that the responses made it a waste of time. I have found this to be a vast improvement in response rate. I think many people that are willing to help you by giving a positive review if asked at the appropriate time (eg when thay...

What happens is I send a two question survey and one comment area. If the answers to the question are positive. Then the comment is then used to prefill a trip advisor comment at the push of a button. With the trip advisor window opened and prefilled they only need to choose the rating (which...

Sorry that was a rookie mistake. Didn't work out I could start a new thread until it was too late

As part of a personal project I have been doing for my own accommodation I have created some software trying to deal with trip advisor. I have come up with a solution that has been working for me and am trying to make it available for all. It involves rather then sending out thankyou emails...

As part of a personal project I have been doing for my own accommodation I have created some software trying to deal with trip advisor. I have come up with a solution that has been working for me and am trying to make it available for all. It involves rather then sending out thankyou emails...