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You've gotten a lot of great advice here, but I want to say a few things balancing what you've heard. 1) It *is* possible to code your own website and do a good job of it. If you have ever worked with html even a little and a willingness to learn new things you can save a fortune doing it...

When I first opened I did a ton of research on waffle makers and went with the Cuisinart WAF-150, which has the four-square-one-plate design you are looking for. I absolutely love mine. It makes perfectly golden brown waffles and has no problem with other foods like hash waffles or things with...

I think Expedi-riculous is coaching customers on how to get a cancellation out of a B&B. I've had three reservations in the last month where the company called under the pretense of wanting to add a day to the reservation but the system won't let them. They want my permission to cancel the...

Do you use any booking engines? I noticed in the last year or so that reservations sourcing from Expedia are flakey as heck because they push a "cancel anytime" policy regardless of innkeeper policies.

Gee, I feel like an idiot now lol I never really considered guests would be tolerant of cooling their heels for 10-15 mins while I cooked. And waiting for them would leave me available to greet them and let them know the appetizer/bread basket isn't the total offering once I disappear into the...

Question for those of you offering a plated hot meal: How do you deal with feeding the folks who absolutely insist it must be on the table at a certain time (doesn't matter how early or late) and then don't show up for 15-30 minutes or more? It's not good for food safety and it's not good...

Wow guys! Thanks for the warm welcome and all the suggestions. A keypad isn't the solution for me, the house is an old Victorian and we still use the original skeleton keys. I've been reluctant to go the self-check-in route for all the different reasons you guys have pointed out (slightly...

Longtime lurker, first time poster. I run a 2 room B&B in a small town. A reservation came in a few weeks ago, indicating an arrival at 7:30 PM. This is just outside my regular 4-7 PM check-in, but that would have been ok because they let me know. The day arrives and 7:30 comes and goes...

This is a little late to the discussion, but since my experience was so different maybe it will help some folks. For smaller inns BNB.com has a commission based program that does not require a monthly subscription fee. We've gotten about 80% of our reservations through them and so far couldn't...