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Too all of those who just rude to me for no reason saying "you are a hotelier and know nothing about B&B's so what you say basically means nothing"... I have never had anyone be so rude to me as you just were now. It's very unprofessional and very unwelcoming to anyone that is new to your forum...

Thank you for your help everyone.

The check in process should take no more than three minutes if you prepare everything in advance including all paperwork. In three minutes, you should be able to see the guests ID, take a payment, get a signature, explain the rules (such as no pets, pay per view charges, etc), and give them...

Depends on the severity of the disturbance. I have given back whole nights (that one was due to a domestic disturbance that woke up 4 rooms and resulted in the police called. And once for a fire that burned out three rooms. We not only refunded them but paid for lodging elsewhere). I've also...

My experience in sales taught me that weddings are the least reliable group. I have had brides tell me they want the whole hotel only to book only 5 rooms in the end. As a result, most lodging that I know will only commit to a certain amount of rooms and add more as needed rather than a huge...

I've worked in the hotel industry many years. My last hotel was 26 rooms, and I did everything at one point or another (the nature of being an Assistant General Manager). I'd like to give some advice if that's ok. I understand you have a degree. But a degree is not the same as experience. Even...

And that is why Trip Advisor is hated by most lodging. Sometimes all lodging gets bad reviews. Just keep in mind that you can respond to her post. It's the only thing you can do.

Trip Advisor isn't worth paying for anything. Your lodging will be on there whether you pay for it or not, the only thing paying them money does is put you in rotation in the ad's at the top of the page. It isn't worth it. You would do much better to go with Expedia and Booking.com.

There is nothing you can do. They are free to do what they want with their own devices. I do suggest you make sure you have a password on your wifi to prevent unauthorized access, though.

I'd like to suggest Open Hotels or Front Desk Anywhere. Both offer that and are fairly easy to use. Both also offer the ability to change rates in your system from the back end and have them automatically migrate out to the Online Travel Agencies like Expedia so you don't have to do them all...

I suggest you find another. It isn't worth the headache and the rooms still need to be cleaned. If she really wants to work with you, she will call you back, and you can do what you wish.

I have extensive experience with Expedia. Expedia does have a bed and breakfast area on their site. They are also incredibly useful to use. They give you exposure that you wouldn't otherwise have, and will probably increase the number of bookings that come into your hotel. In the United States...

I hope you don't mind if I give a bit of advice regarding pets. My last hotel accepted them. They are currently in the process of tearing out all the carpets and putting down laminate due to the damage the pets do to a room. If you have not been accepting pets for two years, perhaps it is time...

Hello, I'm a long term hotelier. I have worked in every department including front desk, housekeeping, banquets, sales, night audit, income audit, ordering and picking up supplies, and even as an Assistant General Manager. I've worked everything from 26 rooms to over 800 rooms. I love the...