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    Guest never set foot in the door

    We are one of the top ranked B&B's in New Orleans. We had a guest show up on Friday night at 9:30PM. She texted on arrival and we stepped out front to greet her and help with baggage. She was clearly agitated and immediately said she did not feel safe in our neighborhood. We are just outside...
  2. E

    Blessed in April

    We bought our New Orleans Inn in August and have been blessed with wonderful guests from the beginning. April booked at 80% with the remaining 20% being closed off on purpose. The first week was French Quarter Fest followed by an 8-day whole house (nine rooms) rental and then two weekends of...
  3. E

    Am I overly sensitive on this review?

    We received the review below yesterday and it has me stewing. We did miss the stuff in the drawer and I am not concerned about the breakfast comment but I really found the mention of my heart not being into it and "tension" with my 30 year bride insulting. Do you guys think this is a little...
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