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I am back again and want to thank all of you who helped me so much last year. I am in San Diego and this is our biggest week when the Comic Con Convention is on. People dress up in costume to go to it. Lots of Star Wars characters and Trekkies. We had a guest who was dressed for breakfast as...

So sometimes we get European visitors who steal towel sets. We write and ask if they packed them accidentally but when they don't reply we charge their credit card. Has any other Innkeeper had this experience and if so, what do you do?

Now that things have slowed down I want to share with you my experience THIS YEAR ONLY in accepting credit cards. Never before, in 16 years, has this happened to me. We received many reservations but 6 people disputed the charges amounting to $2000.00 and WON! These folks stayed at my B&B, ate...

The latest cancellation requests (made day of booking) "I made reservation for my daughter (one week stay) but she has been hospitalized with Zika virus. Please send me a refund. She's very sick." I offered a full refund upon receipt of verification by hospital of daughter's admission. Have...

So do all of you post Policies on your site? I do. Have any of you found people who cancel don't think the policies apply to them, especially those who cancel late having tied up the room during peak season?

I find it interesting to look at the reviews of the booking agents! People complain about things but a lot of it is their own fault. For example, cancellation fees. These sites state free cancellation but NOT for all properties. They fail to see which properties offer that. It's just a...

We have a couple staying here and she is pregnant. We stock our guest refrigerator with yogurts, muffins, fresh fruit, cereal, etc. Its self serve. When they check in we explain the food is for breakfast and enough for all the guests. Much to my astonishment I found all the yogurts except...

I am wondering if any of you have experienced this and am sure you have. Had a guest who paid for 2 nights, and only slept here 1 day during daytime (went out at night and didnt return) but LEFT HIS LARGE SHOES! Hahaha! The shoes are quite the largest I have ever seen. He hasnt called or come...

Sometimes a guest will leave a review full of inaccuracies and lies. For example one said I didnt have Wifi, when it is throughout the property. Another said I had a squeaky bed when ALL our beds are Deluxe Memory Foam. Just wondering if anyone else has had this experience???

About 50% of our bookings get cancelled. No problem with that. 10% are NO SHOWS from guests who have paid for their rooms but dont phone or contact us they arent coming. I am interested to know if other Innkeepers have the same experience. It doesnt concern me but I feel it's so rude not to...

This weekend we had guests from Japan, China, Phillipines, Columbia, and Ethiopia! Quite a mixture. The Japanese were quite friendly until they saw the Ethiopians in the room next door. These men were 7ft. tall, and very nice. I think the Japanese had a problem with 2 black men in the house...

This is a first for me and I hope a last! Guest made a reservation for 2. Late arrival. Night clerk reported that a man dropped off two children before she had a chance to say we dont take children. He drove away immediately and they stayed the night. Boy wanted to smoke pot (not allowed)...

B&Bs always offer breakfast. I used to serve it but found so many guests got up at crack of dawn (not my thing) or stayed in bed until 11am! Finally solved the problem. Filled refrigerator with yogurt, cereal, fresh fruit, and offered a help yourself whenever you want breakfast! Coffee pot...

Wanted to share this with you and if any of you have had a similar experience I'd love to know! Guest weighing over 400lbs checked in with his girlfriend! Girlfriend over 300 lbs. i was worried the bed might collapse but it didnt. This guest badgered me to sell on Booking Agent site, rooms in 12...

I am offering a rollaway bed and would like your opinion as to whether this bed should be made up or whether it is reasonable to ask the guest to do it once they check in. If they want it in the room a desk would have to be moved out. If they want the convenience of the desk, the rollaway bed...

Does anyone know a processor who accepts debit cards?

I am interested to learn how to get guests to make longer bookings than 3-4 days. There's so much to see and do in San Diego!