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Thanks for the advice! We do have a questionnaire that maybe 50% of our guests complete. I have yet to email anyone for reviews, but a follow up "thanks for your visit" email that included a request for it sounds like it may be a good option. I'm finding that people are leaving feedback on our...

Great, I'll check it out! Thanks so much! :)

This is hugely helpful, thank you so much! I'm learning as I go here, and have been very surprised to see the backside of things as opposed to viewing them from merely the consumer's perspective. (Also, thanks for the spammy advice - I'm not really familiar with using these types of forums - but...

Thank you so much for this! You're right - that gorilla is a doozy, and a tough one to truly grasp how to handle from this side. I appreciate your wisdom- it is so helpful to have a place to bounce thoughts off of others who understand where I'm at because they've been/are there. And thank you...

Great advice, thank you! I've had several people ask about reviews since I've been here and I've always sent them to Trip Advisor. It's only been the last couple of days as I've dug into things there that I've really seen things from this side of the reservation desk. It's been very telling...

Ha, good then I'll fit right in! ;-) Thanks for the advice, learning as I go!

Yeah, I'm quickly learning that the for-profit factor supersedes anything when dealing with TA - or any OTA, for that matter. I will continue to approach things with guests individually as I hear positive feedback. And, btw, the inability to un-list is just ridiculous. Seems it perhaps may have...

Oh wonderful, thanks so much for both the advice and the positive feedback! I'm glad to hear that your stay with us was memorable! I appreciate the information, this is all new to me! We are currently paying for a business listing but I don't believe we'll be renewing it going forward. I've been...

Thanks for the advice, Morticia - sorry about that! :)

I'm brand new to this industry - as green as they come, just hired on as the new GM here at Old Wheeler Hotel and soaking up as much information as I can from the Innkeeper's side of the desk. Initially my Marketing background had me chomping at the bit for feedback on TripAdvisor, due to my...

I'm brand new to this industry - as green as they come, just hired on as the new GM here at Old Wheeler Hotel and soaking up as much information as I can from the Innkeeper's side of the desk. Initially my Marketing background had me chomping at the bit for feedback on TripAdvisor, due to my...