This is an interesting thread. I didn't know about the Air BnB being able to kill your business basically.
And I would think someone would just come stay and visit the town a few times rather than ask a competitor if they were seriously considering another Bed n Breakfast in that town.
I just came across this post and I think in this day and age it would be smart to have ID. What happens if a room gets trashed and they run. If you don't have ID, you'd not have proof of whom to contact for damages. You may have a credit card on file, but does it match the name they put in...
Welcome, Sherry and Ron. Thanks for joining, and sorry about your mom's condition. I hope you'll be able to find a competent Innkeeper in no time. Glad that your business is doing great, have you been in innkeeping for quite some time now?:)